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The below information was preserved for historical context only and was accurate at the time of publishing
Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
Well organized, customer focused and prompt. No complaints - only praise. My mother and my sister took out travel insurance from other companies for the same trip. My claim was paid promptly by Nationwide. Their claims are still in limbo 4 months later.
Called after trip interruption and was sent forms, I have been involved with a bunch on medical appointments and will be putting in the claims soon.
I forgot about submitting a claim. I had two issues. They lost my suitcase for 30 hours so I had to spend $50 for an outfit for one day as I waited for suitcase to arrive. When I arrived home I noticed my suitcase front pocket was torn to shreds so it no longer closes. Can I submit a claim to you for both of these?
Not much to sy since Idid not need to filea claim
Original medical claim had information that was incorrectly filled out by the Physician and was corrected. Appeals Process required a corrected signed form which was sent a week and a half ago....Always interesting how rejection on technicalities are processed right away but legitimate or appeals drag on...Should be pretty straight forward..
I dislocated my Shoulder on a ski vacation in Switzerland I filed a claim which is just stated It is going to take some time ...
Super pleased with Nationwide Travel Insurance. I had kind of a complicated claim, but gave them all the information they requested and then some. It was about 10 days and I had my check in the mail!!!! I thought that they would probably want something more, kept watching my email, but no questions asked, and I got a very fair claim. I will definitely use them for any future travel. Please don't go on a cruise without it!!!!!
We received excellent customer service when we called to change our trip to fly a day earlier to begin our trip. Our original airline cancelled our flight so we had to leave a day earlier to make sure we could start our tour on time. With a few quick emails, our travel insurance was updated and we had the coverage we needed. The whole experience was super easy. Thank you!
They collected my money for the price of two vacation packages and wouldn't refund or cover the cost of one of the packages that was not used. Square Mouth's 100% satisfaction guarantee, also didn't come through. Now I've gone to the Federal Insurance oversight to try and get satisfaction.
What a pain in the behind. I sent 29 pages of requested information and they still denied my claim for a refund of the dive trip that I was unable to do because of a medical emergency. I had to submit a cancellation invoice showing that I did not receive a refund even though the first batch of information clearly stated that it was a non refundable trip. Also, since I foolishly stayed in a hotel instead of the hospital until I was well enough to fly, those costs were also denied.