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Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
45,794
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AVG. MONTH
376
Total Reviews
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SINCE 2018
672
Detailed Rating
Customer Service Before Trip
4.15/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.37/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (672 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    381
  • 4
    114
  • 3
    75
  • 2
    34
  • 1
    68
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  • Nationwide Mutual Insurance Company policy: Essential

    What a pain in the behind. I sent 29 pages of requested information and they still denied my claim for a refund of the dive trip that I was unable to do because of a medical emergency. I had to submit a cancellation invoice showing that I did not receive a refund even though the first batch of information clearly stated that it was a non refundable trip. Also, since I foolishly stayed in a hotel instead of the hospital until I was well enough to fly, those costs were also denied.

    Judy from TX
    Review Received: December 21, 2019
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    14 out of 14 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Great economical and trustworthy.

    Rosoline from MI
    Review Received: December 21, 2019
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Judith required emergency medical treatment on the cruise ship. She suffered a allergic reaction and went into ephalactic
    shock.

    Steven from OH
    Review Received: December 19, 2019
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    0 out of 4 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Very helpful & very helpful

    Janice from AR
    Review Received: December 15, 2019
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    0 out of 4 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    The claim process is somewhat cumbersome, but I can understand why. It is just when you are in a medical emergency, any added complexity is difficult.

    David from OR
    Review Received: November 26, 2019
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    3 out of 4 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    TERRY from KY
    Review Received: November 22, 2019
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    4 out of 5 people found this review helpful

    Took little over a month to get reimbursement.

    Nationwide Mutual Insurance Company policy: Essential

    Squaremouth has always been good. I thought we would save some money and try Nationwide. They have a very poor customer service and claims departments.

    Randy from TN
    Review Received: November 14, 2019
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    5 out of 5 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I entered wrong start date and it was corrected

    Karen from MA
    Review Received: November 12, 2019
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I have already started to make a claim so will update later. So far everything has gone really smooth. I had to call customer service before our trip, to alter a date, but that was done quickly and easily. They seem very helpful.

    kevin from KY
    Review Received: November 10, 2019
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    0 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I added to the policy and was surprised that adding about $500.00, increased the policy cost so much. Apparently the $500.00 caused the policy go go into a higher 'bracket' which made the entire policy cost go up. Not fun to find that out after the original purchase.

    Richard from AZ
    Review Received: October 24, 2019
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    2 out of 2 people found this review helpful