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The below information was preserved for historical context only and was accurate at the time of publishing

Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
808
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AVG. MONTH
1
Total Reviews
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SINCE 2018
688
Detailed Rating
Customer Service Before Trip
4.14/5
Customer Service During Trip
3.43/5
Customer Service During Claim
3.38/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (688 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    387
  • 4
    121
  • 3
    75
  • 2
    34
  • 1
    71
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  • Nationwide Mutual Insurance Company policy: Essential

    Well organized, customer focused and prompt. No complaints - only praise. My mother and my sister took out travel insurance from other companies for the same trip. My claim was paid promptly by Nationwide. Their claims are still in limbo 4 months later.

    Sandra from CA
    Review Received: March 7, 2020
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    5 out of 5 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Called after trip interruption and was sent forms, I have been involved with a bunch on medical appointments and will be putting in the claims soon.

    Edward from NM
    Review Received: March 4, 2020
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    1 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I forgot about submitting a claim. I had two issues. They lost my suitcase for 30 hours so I had to spend $50 for an outfit for one day as I waited for suitcase to arrive. When I arrived home I noticed my suitcase front pocket was torn to shreds so it no longer closes. Can I submit a claim to you for both of these?

    Maureen from CT
    Review Received: February 26, 2020
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    0 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Not much to sy since Idid not need to filea claim

    roger from FL
    Review Received: February 22, 2020
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    0 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Original medical claim had information that was incorrectly filled out by the Physician and was corrected. Appeals Process required a corrected signed form which was sent a week and a half ago....Always interesting how rejection on technicalities are processed right away but legitimate or appeals drag on...Should be pretty straight forward..

    Jeffrey from NY
    Review Received: February 20, 2020
    Was this review helpful?
    6 out of 6 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I dislocated my Shoulder on a ski vacation in Switzerland I filed a claim which is just stated It is going to take some time ...

    Joseph from CT
    Review Received: February 10, 2020
    Was this review helpful?
    2 out of 3 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Cathy from MO
    Review Received: February 4, 2020
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    4 out of 4 people found this review helpful

    Super pleased with Nationwide Travel Insurance. I had kind of a complicated claim, but gave them all the information they requested and then some. It was about 10 days and I had my check in the mail!!!! I thought that they would probably want something more, kept watching my email, but no questions asked, and I got a very fair claim. I will definitely use them for any future travel. Please don't go on a cruise without it!!!!!

    Nationwide Mutual Insurance Company policy: Essential

    We received excellent customer service when we called to change our trip to fly a day earlier to begin our trip. Our original airline cancelled our flight so we had to leave a day earlier to make sure we could start our tour on time. With a few quick emails, our travel insurance was updated and we had the coverage we needed. The whole experience was super easy. Thank you!

    Mary from CO
    Review Received: January 26, 2020
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    4 out of 4 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    ellen from CA
    Review Received: December 23, 2019
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    8 out of 8 people found this review helpful

    They collected my money for the price of two vacation packages and wouldn't refund or cover the cost of one of the packages that was not used. Square Mouth's 100% satisfaction guarantee, also didn't come through. Now I've gone to the Federal Insurance oversight to try and get satisfaction.

    Nationwide Mutual Insurance Company policy: Essential

    What a pain in the behind. I sent 29 pages of requested information and they still denied my claim for a refund of the dive trip that I was unable to do because of a medical emergency. I had to submit a cancellation invoice showing that I did not receive a refund even though the first batch of information clearly stated that it was a non refundable trip. Also, since I foolishly stayed in a hotel instead of the hospital until I was well enough to fly, those costs were also denied.

    Judy from TX
    Review Received: December 21, 2019
    Was this review helpful?
    14 out of 14 people found this review helpful