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Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
808
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AVG. MONTH
1
Total Reviews
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SINCE 2018
679
Detailed Rating
Customer Service Before Trip
4.14/5
Customer Service During Trip
3.43/5
Customer Service During Claim
3.38/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (679 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    383
  • 4
    118
  • 3
    75
  • 2
    34
  • 1
    69
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  • Nationwide Mutual Insurance Company policy: Essential

    The claim process is somewhat cumbersome, but I can understand why. It is just when you are in a medical emergency, any added complexity is difficult.

    David from OR
    Review Received: November 26, 2019
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    3 out of 4 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    TERRY from KY
    Review Received: November 22, 2019
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    4 out of 5 people found this review helpful

    Took little over a month to get reimbursement.

    Nationwide Mutual Insurance Company policy: Essential

    Squaremouth has always been good. I thought we would save some money and try Nationwide. They have a very poor customer service and claims departments.

    Randy from TN
    Review Received: November 14, 2019
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    5 out of 5 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I entered wrong start date and it was corrected

    Karen from MA
    Review Received: November 12, 2019
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I have already started to make a claim so will update later. So far everything has gone really smooth. I had to call customer service before our trip, to alter a date, but that was done quickly and easily. They seem very helpful.

    kevin from KY
    Review Received: November 10, 2019
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    0 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I added to the policy and was surprised that adding about $500.00, increased the policy cost so much. Apparently the $500.00 caused the policy go go into a higher 'bracket' which made the entire policy cost go up. Not fun to find that out after the original purchase.

    Richard from AZ
    Review Received: October 24, 2019
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    2 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Customer service was very courteous and helpful. After purchasing the policy online, I contacted them and was able to easily add rental car coverage for only the days I was actually renting the car (as opposed to the entire trip), which saved some $. I ended up with a rental car damage claim. The claims process was easy, no hassles, and payment of the claim was quick (about 4 weeks).

    T from VA
    Review Received: September 28, 2019
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    6 out of 6 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Very confident that all my needs were handled. Price was reasonable as well.

    Jean from PA
    Review Received: September 24, 2019
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Cynthia from IL
    Review Received: September 23, 2019
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    3 out of 3 people found this review helpful

    When I called about various claims, I was told that I had to have massive paperwork or it would not go through. This was not the case with other companies that I have used in the past. Will not likely use Ntwd again.

    Nationwide Mutual Insurance Company policy: Essential

    Felt very comfortable and confident with coverage

    Jean from PA
    Review Received: September 20, 2019
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    0 out of 0 people found this review helpful