Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
45,794
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AVG. MONTH
376
Total Reviews
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SINCE 2018
672
Detailed Rating
Customer Service Before Trip
4.15/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.37/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (672 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    381
  • 4
    114
  • 3
    75
  • 2
    34
  • 1
    68
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  • Nationwide Mutual Insurance Company policy: Essential

    Robert from MI
    Review Received: May 14, 2019
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    1 out of 2 people found this review helpful

    No Complaint

    Nationwide Mutual Insurance Company policy: Essential

    I felt secure knowing we were insured for our vacation. Plus, the prices were so reasonable. We will diffinately use your company again when we travel. Thank you

    Jill from NY
    Review Received: May 13, 2019
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I am in the process of filing a claim. Please contact again in a few weeks.

    Keith from NJ
    Review Received: April 27, 2019
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    0 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Excellent I

    Linda from WA
    Review Received: April 22, 2019
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Nationwide provided me with the coverage I needed at a very reasonable rate.

    Ricky from LA
    Review Received: April 22, 2019
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    1 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    No online tools. Everything is paper-based. Had to cancel trip before final payment. They made it so restrictive to apply the premium to a future trip that I didn’t even bother.

    Kathleen from CT
    Review Received: April 14, 2019
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    12 out of 12 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Natalia Marin from GA
    Review Received: April 8, 2019
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    5 out of 5 people found this review helpful

    Good morning,
    When I submitted the complain they sent me an email within a week for me to complete and provide an explanation and copy of receipts. Then maybe a week later I received another email asking the same thing and requesting receipts an a description of what happened; 10-12 days ago a lady called me saying that she needed an email from me explaining what happened along with receipts of my expenses and a picture of the damage suitcase I told her I did sent this twice already. Since then, I haven't heard back, I sent the email as she requested me to do and I don't know where my claim status is at this point.
    Thanks,

    Natalia Marin
    404-775-0317
    natalieamarinb@gmail.com

    Nationwide Mutual Insurance Company policy: Essential

    Though I am not filing a claim, I am waiting to hear back from a representative about acquiring refunds for two policies that I thought I needed to purchased for my international travels. It turns out that the flight tickets that were purchased included travel medical insurance. I didn't find out until I received my tourist card at the ticket counter - I immediately contacted an agent from Nationwide and they said that all I had to do was send a returning email to the policy confirmation email stating that I am not filing a claim but I am requesting a refund before departure. I was told that everything should work out just fine because I did not leave the country yet.

    Khristina from OH
    Review Received: April 5, 2019
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    2 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I mailed everything. to file a claim. I still haven't heard anything almost a month later.

    pauline from TN
    Review Received: March 26, 2019
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    7 out of 7 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Very helpful and convenient.

    Alonza from MN
    Review Received: March 22, 2019
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    1 out of 2 people found this review helpful