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Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
808
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AVG. MONTH
1
Total Reviews
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SINCE 2018
679
Detailed Rating
Customer Service Before Trip
4.14/5
Customer Service During Trip
3.43/5
Customer Service During Claim
3.38/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (679 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    383
  • 4
    118
  • 3
    75
  • 2
    34
  • 1
    69
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  • Nationwide Mutual Insurance Company policy: Essential

    I needed to make a change in dates due to a typographical error and the matter was handled in a quick and efficient way. Would recommend Nationwide again for travel insurance.

    Danny from FL
    Review Received: June 30, 2019
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    1 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Lengthy paperwork
    Process to file a claim. Still
    Awaiting payment for
    Claim filed due to medical
    Reasons. All Paperwork has been filed. Has been over 3 weeks since the. Maim was opened.

    Robin from MI
    Review Received: June 29, 2019
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    5 out of 6 people found this review helpful

    Review Updated: 07/27/2019

    Good communication process and no hassles once I submitted all the paperwork.

    Nationwide Mutual Insurance Company policy: Essential

    Great value compared to some other policies we compared to. Had a few questions and got quick response. We will use again for future trips.

    John from OK
    Review Received: June 27, 2019
    Was this review helpful?
    1 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    1. The company was very clear about documentation requirements.
    2. The claim form was convenient and easy to understand and fill out.
    3. The time elapsed between filing the claim, getting a decision and payment of my claim was very reasonable.
    4. I would definitely use this company again and recommend them to others.

    Vic from MO
    Review Received: June 16, 2019
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    5 out of 5 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    We had a delay during our trip, so I contacted Nationwide Mutual Insurance Company during our trip and they emailed a claim form and upon returning from the trip I called customer service for assistance in filling out the form and after explaining my situation to your rep she told me to contact American Airlines and get a letter from them verifying our trip delay. I spent the next 3 days contacting American Airlines numerous times in getting this documentation and then contacted your customer service again this morning to see if the documentation I received would suffice and was told that my trip delay does not qualify. I CAN NOT EXPRESS ENOUGH HOW VERY FRUSTRATING THIS IS TO BE TOLD TO GO THROUGH ALL THIS TIME AND EFFORT AND THEN TO BE TOLD THE INFORMATION FROM YOUR FIRST REP I SPOKE TO WAS INACCURATE.

    Susan from WY
    Review Received: May 28, 2019
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    16 out of 16 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    We had to cancel our river cruise because of a medical issue. The Nationwide representative emailed the required paperwork immediately. It said to allow 15 days for processing and a check for our refund arrived on the 15th day! Wonderful, efficient service - would certainly recommend Nationwide travel insurance!

    Diane from NJ
    Review Received: May 18, 2019
    Was this review helpful?
    7 out of 7 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Robert from MI
    Review Received: May 14, 2019
    Was this review helpful?
    1 out of 2 people found this review helpful

    No Complaint

    Nationwide Mutual Insurance Company policy: Essential

    I felt secure knowing we were insured for our vacation. Plus, the prices were so reasonable. We will diffinately use your company again when we travel. Thank you

    Jill from NY
    Review Received: May 13, 2019
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I am in the process of filing a claim. Please contact again in a few weeks.

    Keith from NJ
    Review Received: April 27, 2019
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    0 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Excellent I

    Linda from WA
    Review Received: April 22, 2019
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    0 out of 0 people found this review helpful