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Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
808
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AVG. MONTH
1
Total Reviews
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SINCE 2018
679
Detailed Rating
Customer Service Before Trip
4.14/5
Customer Service During Trip
3.43/5
Customer Service During Claim
3.38/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (679 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    383
  • 4
    118
  • 3
    75
  • 2
    34
  • 1
    69
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  • Nationwide Mutual Insurance Company policy: Essential

    Nationwide provided me with the coverage I needed at a very reasonable rate.

    Ricky from LA
    Review Received: April 22, 2019
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    1 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    No online tools. Everything is paper-based. Had to cancel trip before final payment. They made it so restrictive to apply the premium to a future trip that I didn’t even bother.

    Kathleen from CT
    Review Received: April 14, 2019
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    12 out of 12 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Natalia Marin from GA
    Review Received: April 8, 2019
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    5 out of 5 people found this review helpful

    Good morning,
    When I submitted the complain they sent me an email within a week for me to complete and provide an explanation and copy of receipts. Then maybe a week later I received another email asking the same thing and requesting receipts an a description of what happened; 10-12 days ago a lady called me saying that she needed an email from me explaining what happened along with receipts of my expenses and a picture of the damage suitcase I told her I did sent this twice already. Since then, I haven't heard back, I sent the email as she requested me to do and I don't know where my claim status is at this point.
    Thanks,

    Natalia Marin
    404-775-0317
    natalieamarinb@gmail.com

    Nationwide Mutual Insurance Company policy: Essential

    Though I am not filing a claim, I am waiting to hear back from a representative about acquiring refunds for two policies that I thought I needed to purchased for my international travels. It turns out that the flight tickets that were purchased included travel medical insurance. I didn't find out until I received my tourist card at the ticket counter - I immediately contacted an agent from Nationwide and they said that all I had to do was send a returning email to the policy confirmation email stating that I am not filing a claim but I am requesting a refund before departure. I was told that everything should work out just fine because I did not leave the country yet.

    Khristina from OH
    Review Received: April 5, 2019
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    2 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I mailed everything. to file a claim. I still haven't heard anything almost a month later.

    pauline from TN
    Review Received: March 26, 2019
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    7 out of 7 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Very helpful and convenient.

    Alonza from MN
    Review Received: March 22, 2019
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    1 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Very nice and easy to get coverage and great customer service

    Henry from LA
    Review Received: March 19, 2019
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    0 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    We contacted Nationwide as soon as we learned we would have to cancel our trip. We were furnished with forms, though we gave sufficient info to Nationwide by phone and now will have to have physicians in another town complete forms they do not want to be bothered with. The cancellation was because of emergency surgery (wife) and hospitalization.

    I have contacted the air carrier and have been given credit so the claim will be limited to the lost rental of the condo and I was able to pay only one-half of the total rent.

    In other words, with all of the efforts I have made, the claim should be much simpler than it is.

    No criticism of Squaremouth, but would hope with its purchasing power it could simplify the claims process. I will use Squaremouth again.

    JOHN from KY
    Review Received: March 15, 2019
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    3 out of 3 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Helpful in sending me a hard copy of the policy

    Patricia from OH
    Review Received: March 9, 2019
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I could barely breath in Asia and contacted your company about a possible early departure and no one ever replied.
    Not happy with the service and will write a review and use a different company in the future.
    Kathy and Ed Duerr

    Kathy from CO
    Review Received: March 8, 2019
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    8 out of 8 people found this review helpful