Nationwide Travel Insurance Reviews
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The below information was preserved for historical context only and was accurate at the time of publishing
Overview
Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
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“Nationwide Mutual Insurance Company policy: Essential
I submitted a claim a week ago and have not heard anything. I’m disappointed but hoping it will work out.
Sarah from MIReview Received: March 3, 2025Was this review helpful?1 out of 1 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialStill waiting to hear something about my claim. I'm a little concerned it was not received, so I will have to follow up. Until I get reimbursed, per the insurance policy, it's premature for me to rate the company. I was hoping it would be taken care of by now.
Maureen from CAReview Received: February 28, 2025Was this review helpful?1 out of 2 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialRobert from IAReview Received: February 17, 2025Was this review helpful?0 out of 0 people found this review helpfulI submitted my claim online and within a week or so I was requested to provide more information, copies of invoices, charges, etc. I provided this, and within 3 more weeks the claim was approved and check delivered. This was all done electronically and was the smoothest process ever! Thanks for making it so easy.
“Nationwide Mutual Insurance Company policy: EssentialNo Review
MICHAEL from OHReview Received: February 6, 2025Was this review helpful?1 out of 6 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialI had to cancel the trip for a covered reason and file a claim. Nationwide customer service was outstanding to work with, the claims process was easy, and the claim was processed and paid expeditiously.
WILLIAM from DEReview Received: January 24, 2025Was this review helpful?8 out of 9 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialThey were very helpful /
I just need to submit documentation of expensesSarah from ILReview Received: January 20, 2025Was this review helpful?3 out of 4 people found this review helpful“Nationwide Mutual Insurance Company policy: Cruise ChoiceTrips interruption, loss 4 days to get in NCL cruise , American Airline delayed and cancel flight.
NCL air department precooked air tickets with Delta to flight to USH Argentina to get in cruise at this stop on 12/26/2024.
Must cancel hotel and taxi on 12/21/2024 at InterContinental Buenos Aires, Argentina
Damaged luggage by Delta airlinesTOM from MSReview Received: January 13, 2025Was this review helpful?2 out of 6 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialI contacted the number on the policy and it was a different company (Insure My Trip). They were able to forward me to Nationwide but I was confused on why they would provide an incorrect phone number on their own documents.
MacKenzie from MOReview Received: January 11, 2025Was this review helpful?1 out of 3 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialHello, my vacation got interrupted by sickness. submitting the claim was a little hectic. The electronic version of the submission wasn't working for me. I contacted customer service and was advised to submit manually (on the Word application) which takes more time for submission. The claim submission portal is not user-friendly.
Ella from FLReview Received: January 7, 2025Was this review helpful?5 out of 6 people found this review helpfulReview Updated: 02/05/2025
First, I was a little disappointed with the submission. But then it turned out nicely and fast. I appreciate all the associates who processed my claim in a timely and professional manner.
“Nationwide Mutual Insurance Company policy: EssentialI was delayed by a tropical storm and incurred extra expenses in addition to missing out on some activities I paid for. They handled my claim quickly and efficiently. I had to be very precise in the documentation, but I've made claims before, so it wasn't too burdensome. Might be a little barrier for a first time claimant, but don't hesitate to ask questions. They don't want to have to review your claim multiple times so they will help you be complete in your first submission.
Jack from PAReview Received: January 6, 2025Was this review helpful?2 out of 4 people found this review helpful
Last updated: February 26, 2026