Nationwide Travel Insurance Reviews
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Overview
Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
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“Nationwide Mutual Insurance Company policy: Essential
i was very pleased with the price and have recommended it to my daughter who will be taking a trip next year. I lost/left a wireless headset at a hotel and called customer service to see if I was covered. The customer service rep was very helpful and emailed me the claim form. I am in the process of waiting for a reply from the motel manager advising me of their policy that they are not responsible to return my property so I can process the claim.
Debbie from NYReview Received: March 7, 2019Was this review helpful?0 out of 1 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialOur original trip was cancelled. Nationwide allowed us to use the insurance for a different trip, which we are not taking until May 2019.
Philip from DCReview Received: March 6, 2019Was this review helpful?3 out of 3 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialAkiba from NYReview Received: March 2, 2019Was this review helpful?15 out of 16 people found this review helpfulThere has been NO resolution as of yet. In fact, there has been only one (quite negative) contact with a representative of Nationwide. She noted that we had canceled the trip because of a relative on our family-planned trip who was terminally ill. Although ALL other relatives who booked this trip have already received their reimbursement from their insurance carriers (provided through Squaremouth), the Nationwide representative demanded proof that that the Wolfsons had actually been booked on the cruise. I immediately supplied the documentation (although it seemed quite intrusive to request such documentation from a family dealing with the death of the person!) but HAVE HEARD NOTHING SINCE.
I sent an email to the Nationwide Customer Service as well. They have not responded either. I am shocked at the cavalier attitude of this insurance company and again request whatever intervention Squaremouth can provide. As mentioned above - all 8 families who were booked for this trip and canceled have received their insurance compensation - except for my wife and me. Akiba R. Karalitzky & Beatrice J. Karalitzky“Nationwide Mutual Insurance Company policy: EssentialCustomer service was very helpful in selecting a plan.
MusicReader from WAReview Received: February 8, 2019Was this review helpful?1 out of 1 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialThe initial claim process went as expected. We did not complete one form, so we resubmitted it and didn’t hear back from them for at least two weeks or more. I finally called and they said the claim had been processed and the check was in the mail. We did receive a full refund which was great but it would have been nice to have been kept in the loop and not wondering what was happening.
Penny from WAReview Received: February 3, 2019Was this review helpful?4 out of 4 people found this review helpful“Nationwide Mutual Insurance Company policy: PrimeI was quite surprised by the lack of customer support - long time on hold to be told rather dismissively I just needed to file a claim when I returned home. I won't be using Nationwide again.
Also I did NOT interact with Nationwide pre-departure - so I was frustrated with this question, which is why it is one star
Linda from WAReview Received: February 1, 2019Was this review helpful?3 out of 3 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialIn general my experience was good, but I wanted a product that would work domestically and internationally for a year-old period, for periodic trips not gone the entire year. I guess you don't offer that.
Mark from FLReview Received: January 23, 2019Was this review helpful?1 out of 1 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialNo further comments.
ALBERT from NJReview Received: December 23, 2018Was this review helpful?1 out of 1 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialI canceled this policy because, contrary to pre-purchase information, it did not cover pre-existing conditions.
Gary from IDReview Received: December 17, 2018Was this review helpful?8 out of 8 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialFinding the correct policy for me was easy with the help of customer service. The price was very fair. I did not have to place a claim - luckily.
I would recommend Nationwide Mutual Insurance to anyoneLeslie from AZReview Received: December 12, 2018Was this review helpful?1 out of 1 people found this review helpful