Nationwide Travel Insurance Reviews

I bought travel insurance from Nationwide via Squaremouth, my policy # NWE1803026311B for China Travel. The agency that organize my trip , Sinorama Hollidays Inc. , went on out of business. My policy cover financial default but Natiowide Insurance denied my claim, I already paid over $4,000.00 for this trip

My trip was cancelled by the Canadian Government when they revoked the business license of the travel company we booked with. I filed a claim with Nationwide but my claim was denied because they don't cover "the bankruptcy or default of the agency from whom you purchased your land/sea arrangements." My friends booked with another company (through squaremouth) and they received full refunds. I contacted the Zero Complaint department but the rep I talked to didn't think my claim would be paid by the company.

My advice is to read the policy language carefully with respect to financial default because it's obvious that all policies aren't created equal.

Your customer service reps are very well trained, knowledgeable and helpful.

The tour company, based in British Columbia, declared bankruptcy. Nationwide denied our claim since their travel insurance did not cover the failure of the tour operator. In my opinion this reason is unacceptable.

Since I haven’t completed the filing of my claim it’s hard to be thorough in providing feedback. The forms that were emailed to me for the foreign medical provider were not helpful due to the language barrier as they were only in English. Perhaps having forms available in dual Spanish/English might be something to look into particularly in “3rd world” cities like Cozumel Mexico.

I had to cancel my trip due to upcoming surgery. I filed all the necessary forms and documents. Instructions were clear and concise. No need to call for assistance. My claim was processed within 30 days and I had my refund in hand 35 days after my claim was filed. Now that is customer service. I have an upcoming European trip planned for July, 2019. I have already purchased insurance with Nationwide.

Daniel and I purchased a policy together from Nationwide Mutual Insurance Company, I had an unexpected operation and couldn't go on the trip. The first part of October, 2018 I submitted the required paperwork to the insurance company for a claim and have yet to hear from them, it is now November 13th, 2018.

Thank You,
Sharon Caredio

Everything was a wonderful positive experience. I did contact Nationwide and ask them if they were a new addition to the travel insurance industry since they did not have many sales or reviews. They answered all of my questions and I was very comfortable and happy to use their services. Thankfully, we did not have to file any claims!!!!!!! We will certainly Squaremouth and Nationwide for future trip insurance. Thank you!!

Did not need it, but glad it was there.

First time I have ever had to use trip insurance .. all has gone well .. understand delays .. all is good