Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
Calendar icon
SINCE 2018
45,794
Calendar icon
AVG. MONTH
376
Total Reviews
Star icon
SINCE 2018
672
Detailed Rating
Customer Service Before Trip
4.15/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.37/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (672 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    381
  • 4
    114
  • 3
    75
  • 2
    34
  • 1
    68
  • Filter By
    Filter
    Sort By
    Sort
  • Nationwide Mutual Insurance Company policy: Essential

    Daniel and I purchased a policy together from Nationwide Mutual Insurance Company, I had an unexpected operation and couldn't go on the trip. The first part of October, 2018 I submitted the required paperwork to the insurance company for a claim and have yet to hear from them, it is now November 13th, 2018.

    Thank You,
    Sharon Caredio

    Daniel from CA
    Review Received: November 13, 2018
    Was this review helpful?
    19 out of 19 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    Everything was a wonderful positive experience. I did contact Nationwide and ask them if they were a new addition to the travel insurance industry since they did not have many sales or reviews. They answered all of my questions and I was very comfortable and happy to use their services. Thankfully, we did not have to file any claims!!!!!!! We will certainly Squaremouth and Nationwide for future trip insurance. Thank you!!

    Rebecca from OR
    Review Received: November 10, 2018
    Was this review helpful?
    1 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Did not need it, but glad it was there.

    Alice from AZ
    Review Received: November 10, 2018
    Was this review helpful?
    1 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    First time I have ever had to use trip insurance .. all has gone well .. understand delays .. all is good

    sandy from UT
    Review Received: November 6, 2018
    Was this review helpful?
    3 out of 4 people found this review helpful

    Review Updated: 12/06/2018

    everyone i spoke with was more than helpful ... thank you

    Nationwide Mutual Insurance Company policy: Essential

    no claim no problem

    william from CA
    Review Received: November 4, 2018
    Was this review helpful?
    1 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Lesli from CA
    Review Received: November 2, 2018
    Was this review helpful?
    1 out of 1 people found this review helpful

    I felt it was an extremely slow process which started in October 2018 - however the insurance company agreed to my claim & I have received my reimbursement check by Co-ordinated Benefit Plans on behalf of Nationwide Mutual.

    Nationwide Mutual Insurance Company policy: Prime

    Once the policy was issued I felt that it was a good choice.

    Cecelia from FL
    Review Received: October 21, 2018
    Was this review helpful?
    1 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    After being without my luggage for over 24 hours I called to get some assistance.
    I filed a complaint/ claim - case number # 1814685.
    I spoke with John who was very pleasant. However, when I called back the end of the next day for an update I learned his only involvement was to call the airport and ask them to call me directly when they learned the whereabouts of my luggage.
    We landed Saturday afternoon and on Sunday evening we were told that my luggage had arrived to the hotel. The issue when I called for assistance was that the incorrect luggage was delivered.

    Solon from GA
    Review Received: October 15, 2018
    Was this review helpful?
    2 out of 4 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Easy, clear, and a good number of choices. Customer service was friendly and helpful before my trip. Will definitely use SquareMouth from now on.

    Patricia from DC
    Review Received: October 13, 2018
    Was this review helpful?
    1 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I requested a claim, was sent the paperwork, completed the paperwork, and have heard nothing from nationwide, yet. I was unable to go on my trip because of injury.

    Faye from MT
    Review Received: October 13, 2018
    Was this review helpful?
    23 out of 23 people found this review helpful