Nationwide Travel Insurance Reviews
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Overview
Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
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“Nationwide Mutual Insurance Company policy: Essential
no claim no problem
william from CAReview Received: November 4, 2018Was this review helpful?1 out of 1 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialLesli from CAReview Received: November 2, 2018Was this review helpful?1 out of 1 people found this review helpfulI felt it was an extremely slow process which started in October 2018 - however the insurance company agreed to my claim & I have received my reimbursement check by Co-ordinated Benefit Plans on behalf of Nationwide Mutual.
“Nationwide Mutual Insurance Company policy: PrimeOnce the policy was issued I felt that it was a good choice.
Cecelia from FLReview Received: October 21, 2018Was this review helpful?1 out of 2 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialAfter being without my luggage for over 24 hours I called to get some assistance.
I filed a complaint/ claim - case number # 1814685.
I spoke with John who was very pleasant. However, when I called back the end of the next day for an update I learned his only involvement was to call the airport and ask them to call me directly when they learned the whereabouts of my luggage.
We landed Saturday afternoon and on Sunday evening we were told that my luggage had arrived to the hotel. The issue when I called for assistance was that the incorrect luggage was delivered.Solon from GAReview Received: October 15, 2018Was this review helpful?2 out of 4 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialEasy, clear, and a good number of choices. Customer service was friendly and helpful before my trip. Will definitely use SquareMouth from now on.
Patricia from DCReview Received: October 13, 2018Was this review helpful?1 out of 2 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialI requested a claim, was sent the paperwork, completed the paperwork, and have heard nothing from nationwide, yet. I was unable to go on my trip because of injury.
Faye from MTReview Received: October 13, 2018Was this review helpful?23 out of 23 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialInsurance company does not cover the extra money I paid to upgrade my air ticket I find that ridiculous. I'm putting in the claim for air for you from Denver to Iceland because my traveling companion became ill and had to be in the emergency room in Denver. She was advised not to travel. But Iceland is not refunding my airfare for some
Judith from AZReview Received: October 12, 2018Was this review helpful?7 out of 7 people found this review helpful“Nationwide Mutual Insurance Company policy: PrimeSo far, was just a phone conversation about how to file a claim. They were clear and helpful
Lyle from WAReview Received: October 8, 2018Was this review helpful?1 out of 1 people found this review helpful“Nationwide Mutual Insurance Company policy: PrimeWhen I called customer service to inquire about filing a claim for lost/stolen glasses on my flight, the customer service representative said “if your glasses were stolen from your baggage, you can file a claim. But first you must file a claim with the airlines which is a lengthy process and then you will file a claim with us- a very lengthy process and the claim will most likely be denied.” At this point, I lost complete faith in this company and realized that my insurance policy was a complete waste of money. I’d never buy travel insurance again with this provider!
Tandy from NCReview Received: September 27, 2018Was this review helpful?20 out of 20 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialFile a claim two weeks ago, still have not heard from them.
Still Waiting from PAReview Received: September 26, 2018Was this review helpful?5 out of 6 people found this review helpful