Compare Nationwide Mutual Insurance Company Plans in Just A Few Simple Steps
Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
Our trip went just as planned without any problems. Since we didn't have any need for a claim I can't comment on that. But I was pleased with the overall coverage for travel insurance.
Easy claim submittal process. Customer service representatives I spoke with were knowledgeable and friendly. Quick turnaround time.
Very slow to respond to claims. And unreasonable request for “evidence” of delayed bags that was difficult to get.
Filed a Claim haven't heard back. Very slow in responding.
In trying to file a claim, I was unable to create an account on the Nationwide site. I have made multiple attempts and will continue to try.
You are required to create an account before you can file a claim. So far no luck getting an agent on the phone, although I did speak to an agent immediately following the trip. So far the word is that a claim cannot be filed if it was an airline operational issue. I believe the rescheduled flight was again delayed due to crew not arriving due to weather. The first flight delay was aircraft malfunction.
Steven Mark Cowan
Still waiting for my claim to be processed
We are still waiting on the bill from the hospital clinic visit.
I submitted all of the required forms and back-up to Nationwide on July 24 and really had expected to hear something by now regarding the status of my claim.
Review Updated: 09/09/2024
It would be helpful if Nationwide would provide a link to check on the status of the claim. In addition, I submitted the claim on July 25 and did not get a status update until I requested one in mid-August. I was told via email that they did not receive my paperwork until August 11. How is that even possible when it was sent via email? I did receive full reimbursement, which I am grateful for. And while I will continue to use Squaremouth, I don't think I will choose Nationwide again.
I had to call because they did not respond to my initial email. The rep I spoke to was very helpful. I also never received any info after filing the claim online. I had to call to check the status. Overall satisfactory, but they can be a little more communicative.
Very frustrated. We submitted everything we were asked to submit and we’re getting no response. I am on the verge of reporting to the insurance commissioner
This claim has been approved for payment. The benefit checks were mailed on 8/06/24.