Compare Nationwide Mutual Insurance Company Plans in Just A Few Simple Steps
Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
Nationwide made it very difficult to collect on my policy claim. Most of the way through the process it felt like they were doing everything they could to win a war of attrition by wearing me down and avoid paying out.
Service reps were great to work with, patiently explaining policy coverage and do’s and don’t’s in the event a claim would be needed.
They denied my claim even though my cruise was canceled due to terrorist activities in the Red Sea.
Squaremouth was fine to purchase. Getting a refund from Nationwide is taking longer. They asked for a lot of documentation. We started our claim the weekend of when our trip would have started, Feb 17. Last week I sent another round of paperwork to them as requested. Haven't heard further. Sincerely hope the next email is concerning when to expect our refund check. I didn't think it would take so long to collect. Cancelling the trip was disappointing enough.
Review Updated: 05/05/2024
It seemed slow when we were in the midst, but now that we have been paid I understand Nationwide was just doing its due diligence.
The assistance I received through customer service was helpful and the online application was easy to follow.
Overall I had a very experience with my claim and working with Nationwide to get it resolved. It took a little longer than I expected, but part of this was on me - I had to wait for my primary medical provider to settle the medical portion of my claim with them before NationWide could finish things up on their end. Once that missing piece was completed, they notified me on March 25 that my claim had been approved, and I received reimbursement checks a week later on April 1.
Overall I would have no reservations about recommending NationWide for travel insurance. One thing I would encourage people to do is to read their policy coverages carefully. On this claim I learned that post-trip medical care was not covered by this travel policy, whereas other policies I’ve taken out did cover it. My fault for not reading the coverages carefully in advance - it was clearly stated in the policy documents from NationWide.
We had to cancel our cruise because of COVID. We looked at the Nationwide confirmation email sent to us and saw it had an online claim portal. The portal was straightforward and easy to upload documents. Nationwide immediately sent an email saying they received the claim. It took them about a week to request one additional document. A couple of weeks after I provided the requested document, final payment was made by check. The claim process was smooth and efficient but I realize that providing a doctor's certificate of a positive COVID test is an evident determination of why we could not take a cruise.
Great experience that helped me to feel comfortable planning my trip.
It was a bit confusing when the claim company asked me to send them the "claim" I made with the airline carrier. I did not know it was needed. So it took extra steps to contact the airline, get a denial letter and then submit that to the insurance. In the end, a fair price was given for replacement of my luggage.
Filed a claim with Nationwide, answered all questions and submitted documentation, then heard nothing. Not sure if they are reviewing or at what stage my claim in procwss, What is the process?
Review Updated: 05/09/2024
Was accompanying fellow traveller to be her support in running the Tokyo Marathon. She had a knee fracture a week before the trip and could not run the event. After providing medical reports, she submitted her claim to her insurance company. After reviewing her claim and medical records, they reimbursed her the amount of the trip. She authorized me to send her medical records to Nationwide, after their review, they denied my claim. I should have used her insurance company in stead of Nationwide.