Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
45,784
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AVG. MONTH
376
Total Reviews
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SINCE 2018
672
Detailed Rating
Customer Service Before Trip
4.15/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.37/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (672 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    381
  • 4
    114
  • 3
    75
  • 2
    34
  • 1
    68
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  • Nationwide Mutual Insurance Company policy: Essential

    we travel 3 times in 2025. how can we cut back expenses in buying travel insurance?

    Bich Phuong from CA
    Review Received: March 9, 2024
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    0 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I was happy to be assured with insurance as my husband is a quadriplegic and it was good to sleep easy. Thank you so much.
    Freda White

    Freda from VA
    Review Received: March 9, 2024
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    Too many hoops to jump through. I can’t file a claim for hotel and car costs, because my husband is still sick in Florida. This insurance is not making it easy. I have to wait until I get home. Wouldn’t recommend.

    Susie from IL
    Review Received: March 4, 2024
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    6 out of 6 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    We experienced trip delay due to engine problems and medical emergency it extended our trip 24 hours therefore we will be filing for loss of wages for the Monday we were unable to go to work.

    Joseph from MA
    Review Received: March 3, 2024
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    0 out of 3 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Good so far but have not filled my claim yet

    Robert from NY
    Review Received: March 2, 2024
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    0 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    It took a bit long but that was likely as much to do with our airlines slow proviso of paperwork evidence as anything.

    I did find the process of communication was. Or great as I had to repeatedly press their 3rd party claim provided cpb travel for updates.

    In the end however the claim was approved and paid.

    I have already purchased again through SquareMouth.

    Wade and Blythe Elliott

    WHAdministrator from CA
    Review Received: February 27, 2024
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    4 out of 4 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I called with questions about a claim. I was under a lot of stress due to loss of my brother and travel plans that coincided with wake and funeral. We had valid concerns about travel interruption that ended up costing a lot more out of pocket than we expected. The customer service agent on the phone was not at all understanding or accommodating. We now have to fill out a confusing claim form and provide extensive documentation with little assistance from Nationwide.

    Janice from IL
    Review Received: February 24, 2024
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    9 out of 9 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I had a question and they answered it right away.

    Did not have to use the insurance.

    MICHELLE from MN
    Review Received: February 19, 2024
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    0 out of 3 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Still waiting for refund. Filed for refund around jan. 30th

    colin from PA
    Review Received: February 19, 2024
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    11 out of 11 people found this review helpful

    Review Updated: 03/19/2024

    Sent in letter on hospital stationary from dr. Stating Colin had broken his femur . This was not good enough for nationwide

    Nationwide Mutual Insurance Company policy: Essential

    We did not interact with customer service this time, but we have in the past. Very prompt, very friendly, very helpful. The website is easy to use, also.

    O'Malley from MN
    Review Received: February 18, 2024
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    1 out of 1 people found this review helpful