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Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
808
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AVG. MONTH
1
Total Reviews
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SINCE 2018
677
Detailed Rating
Customer Service Before Trip
4.15/5
Customer Service During Trip
3.43/5
Customer Service During Claim
3.38/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.02 (677 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    383
  • 4
    117
  • 3
    75
  • 2
    34
  • 1
    68
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  • Nationwide Mutual Insurance Company policy: Essential

    I had to cancel my trip and I am still waiting to hear from Nationwide as they are reviewing my claim. I submitted all my information and the. They still asked for more.

    None from NY
    Review Received: December 18, 2025
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Jeannine from UT
    Review Received: March 22, 2025
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    0 out of 4 people found this review helpful

    My claim was processed resonably quickly in 18 days, with only one request for additional information. I was disappointed that I received $24.80 less than my expenses with no explaination for the difference. My documented expenses for luggage storage, hotel, meals, transportation, and airport parking totaled $388.46. Without any breakdown of which expenses weren't covered or why, I'm left confused about the reimbursement decision. The lack of transparency in how claims are calculated is disappointing. For future trips, I'll be looking for a travel insurance provider with clearer reimbursement procedures.

    Nationwide Mutual Insurance Company policy: Essential

    We filed a claim 9/28 which was 10 days prior to our departure. They accepted the paperwork we sent on 10/3. The claim should be an easy accept as I was diagnosed with brain cancer and had surgery on 9/26. The doctor filled out the form while I was in the hospital. The claim is sitting there showing "in process" after a month.

    Melinda from ME
    Review Received: October 27, 2024
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    10 out of 10 people found this review helpful

    Review Updated: 11/24/2024

    Overall we were satisfied with the claims process with the exception of communication of the claim. It would have been nice if either an automated update of the status of the claim was sent or an actual person reached out. You needed to login to their system and most times it just said pending.

    We would use Nationwide again.

    Nationwide Mutual Insurance Company policy: Essential

    It was okay. but should be cheaper price

    Tao from MN
    Review Received: October 2, 2024
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    3 out of 6 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Your website did not CLEARLY UPFRONT state that the policy was non-cancellable upon purchase.

    I wanted to cancel a few weeks later after I bought a policy for better coverage and cheaper premium that I also found on Squaremouth. NO DEAL,per them and they said it should have been clearer on the Suaremouth website.

    I was lucky the other/sceondary Insurance Company had a cancellable period and they refunded me the money.

    A lot of work and worry for nothing!

    JM from NYC from NY
    Review Received: September 26, 2024
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    9 out of 9 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Very frustrated. We submitted everything we were asked to submit and we’re getting no response. I am on the verge of reporting to the insurance commissioner

    Patrick from GA
    Review Received: August 7, 2024
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    8 out of 8 people found this review helpful
    Response from Nationwide Mutual Insurance Company

    This claim has been approved for payment. The benefit checks were mailed on 8/06/24.

    Nationwide Mutual Insurance Company policy: Essential

    Squaremouth provided good comparisons with a variety on companies. I chose Nationwide. I needed a date changed on the policy and called customer service. They were courteous and fixed the issue. The change was made and the corrected policy was emailed to me quickly. The policy price was reasonable for what I needed.

    Kathy from CT
    Review Received: May 24, 2024
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    4 out of 4 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Filed a claim with Nationwide, answered all questions and submitted documentation, then heard nothing. Not sure if they are reviewing or at what stage my claim in procwss, What is the process?

    Brenda from CA
    Review Received: March 11, 2024
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    13 out of 14 people found this review helpful

    Review Updated: 05/09/2024

    Was accompanying fellow traveller to be her support in running the Tokyo Marathon. She had a knee fracture a week before the trip and could not run the event. After providing medical reports, she submitted her claim to her insurance company. After reviewing her claim and medical records, they reimbursed her the amount of the trip. She authorized me to send her medical records to Nationwide, after their review, they denied my claim. I should have used her insurance company in stead of Nationwide.

    Nationwide Mutual Insurance Company policy: Prime

    Too many hoops to jump through. I can’t file a claim for hotel and car costs, because my husband is still sick in Florida. This insurance is not making it easy. I have to wait until I get home. Wouldn’t recommend.

    Susie from IL
    Review Received: March 4, 2024
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    6 out of 6 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Still waiting for refund. Filed for refund around jan. 30th

    colin from PA
    Review Received: February 19, 2024
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    11 out of 11 people found this review helpful

    Review Updated: 03/19/2024

    Sent in letter on hospital stationary from dr. Stating Colin had broken his femur . This was not good enough for nationwide