Arch RoamRight Travel Insurance Reviews

Claim process extremely time consuming and frustrating

Unfortunately, I had to get emergency open heart surgery a week before our scheduled trip. Very disappointed we had to cancel but thankful to be alive. We have sent all data in to Arch but have not heard back yet regarding a full refund. The airline, rental car and ferry service have already given us a complete refund. We are going next year and depending how this goes, we will be purchasing insurance from some entity.

Claim is pending as I gather required documentation

While I appreciated the extreme details with which/why certain items were covered or not, I was not entirely enthused with how long it took to resolve for something relatively minor (in my opinion). I felt that 18 calendar (11 business) days was a bit too long. Still, I am likely to use them again since their price/policy is very competitive.

Up to this latest interaction with RoamRight, I was satisfied. Now that I had to file a claim for a trip cancelled due to medical reasons, information has been extremely slow in coming and very vague. Seems like RoamRight is doing everything possible to not have to process the Claim. I get the same old run-around every time I call to status my claim.
I intend to pursue action through the FL Attorney General Office and Consumer Protection Agency. Maybe they can get RoamRight pointed in the right direction to settle my claim.

I filed a claim using their online system. It's slightly clunky and challenging to navigate but, not horrible. After filing, I got an email from one of their agents stating I needed to turn in their own (Arch RoamRight) Attending Physician Statement in addition to the letter I submitted from my physician the day I saw her for an upper respiratory infection (three days prior to my scheduled departure). I found that annoying given that I was sick at the time and not going to the doctor with the intention of cancelling my long planned trip. Given the craziness of the health care system due to COVID-19, I just today got back the required form from my physician - via US Mail. I uploaded it to the Arch RoamRight site this afternoon and am now awaiting a response from the company. If they approve my claim for me and the rest of my family (seven people in all) based on the facts I submitted and without further delay, I would likely rate them a 4.5. If they contest or continue to request more documentation, my rating will reflect that fact.

The policy had good coverage for a reasonable price. It was easy to purchase and the paperwork and policy were clear.

I filed a claim for medical expenses. The claim was handled promptly, it was easy to work with claims service and I received payment in a timely fashion.
This was for medical expenses incurred in Europe.

This is my 3rd time using Squaremouth and Roamright for my international travel insurance and I intent to continue using them.

I bought the policy to heave some type of health coverage out the country but i had a death in the family the weekend before traveling and had to cancel my trip. When I finally had the chance to file a claim i will say i was even more depress after reading alot of horror stories about the claim process and mountains of paperwork, The claim process I would say was pretty straight forward you answer questions and submit the documentation in which i did exactly that, Arch was very informative and communicative throughout the process and reassured me that they would walk me through the process. It was less than a month and I was reimbursed , I definitely would use them again because i know atleast i ill have a peace of mind if i was to run into any situations out the country and needed to file a claim