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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,457
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AVG. MONTH
74
Total Reviews
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SINCE 2012
2,166
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,166 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1483
  • 4
    442
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    125
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    30
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  • “
    Arch RoamRight policy: Preferred

    Still waiting to hear about claim from RoamRight.

    Ivan from MN
    Review Received: February 16, 2018
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    0 out of 1 people found this review helpful

    Review Updated: 03/17/2018

    They handled my claim in 3 weeks with my claim and support receipts done on-line. Was very satisfied.

    Response from Arch RoamRight

    Ivan,

    Thank you for taking the time to leave a review. We received your claim on Wednesday, February 14, 2018. We are currently asking for 30 days in order to thoroughly and accurately review claims.

    If you have any questions about your claim, feel free to contact our claims department at claims@roamright.com or at 844-762-6252.

    “
    Arch RoamRight policy: Preferred

    I filed a claim nearly two weeks ago for medical expenses related to inpatient care and lost lodging due to trip cancellation. I have not heard a word! Some insurance

    Gregory from ID
    Review Received: February 16, 2018
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We received your claim on 2/5/18 and you should have received our claim confirmation email. We ask for a turnaround time of 30 days in order to thoroughly and accurate review your claim.

    If you have any further questions about your claim, you can contact our claims department at claims@roamright.com, or at 844-762-6252.

    “
    Arch RoamRight policy: Preferred

    They were efficient in notifying me they received my claim, gave me a contact name and number and fulfilled the claim!

    Barbara from GA
    Review Received: January 22, 2018
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you are satisfied with our claims process, and we hope you keep us in mind when it’s time to plan your next trip.

    “
    Arch RoamRight policy: Essential

    Jeremy from VA
    Review Received: January 17, 2018
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    0 out of 1 people found this review helpful

    The online submission was a little tedious, but far preferable to having to send in receipts. It didn't make sense that they asked for the receipts of airfare that had been refunded by the airline, and so therefore we were not even claiming those for insurance purposes. The online system also does not have any key for the progress of the claim. It goes from new claim to completed with nothing in between. It took weeks for our claims to be reviewed. I had to call just to find out the timeline, since the online system doesn't give any indication. We also emailed with some questions, and never received any responses, despite the automated response saying they would respond within 1 business day. We got our refund, so we're happy about that, but the experience definitely could have been improved with better communication.

    “
    Arch RoamRight policy: Preferred

    Monica from MA
    Review Received: January 16, 2018
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    0 out of 0 people found this review helpful

    Very easy to work with.

    Response from Arch RoamRight

    Thank you for your review. We look forward to helping protect your next trip.

    “
    Arch RoamRight policy: Preferred

    RoamRight was easy to deal with. My claim was for an extra hotel charge and other expenses caused by a delayed connecting flight. While RoamRight's first notice of resolution of the claim had the wrong amount. I emailed them pointing out the discrepancy and they corrected it promptly. Only thing left is for them to send us the check.

    Russell from NY
    Review Received: January 11, 2018
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We apologize for the initial error, but are happy we were able to quickly resolve the problem.

    We look forward to helping protect your next trip.

    “
    Arch RoamRight policy: Essential

    My flight to Iceland was cancelled, causing me to miss my next flight to France and losing a day of a prepaid tour. I had purchased a RoamRight Essential policy and when I returned home I filed a claim for the missed day. I filed a lot of supporting documentation with the claim. My claim was honored and I had a check within a few weeks.

    Susan from WA
    Review Received: January 8, 2018
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear about your troubles during your trip, but we are happy that you were satisfied with our claims process.

    We hope you keep us in mind when it’s time for your next trip.

    “
    Arch RoamRight policy: Preferred

    Too early to make any conclusions.

    Michael from PA
    Review Received: December 24, 2017
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    1 out of 3 people found this review helpful

    Review Updated: 01/21/2018

    Word trickery in the policy was used to under-compensate my losses.

    Response from Arch RoamRight

    Thank you for leaving a review.

    When a traveler purchases a RoamRight travel insurance policy, they receive a confirmation email that includes their Confirmation of Benefits as well as the Description of Coverage for the plan purchased, which we encourage all travelers to read.

    Within the Description of Coverage, benefit limits and benefit definitions are clearly outlined. Claims examiners must administer payment based on the limits and definitions in the Description of Coverage.

    If you have any further questions, please feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

    “
    Arch RoamRight policy: Preferred

    RoamRight is a great coverage to have. I travel frequently and will keep you on board for future travel insurance needs. I did have to file a claim on luggage delay. Thank you

    Amy from PA
    Review Received: December 23, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for being such a loyal RoamRight traveler! We look forward to helping protect your next trip.

    “
    Arch RoamRight policy: Preferred

    Easy and quick claim filed and completed. Would recommend.

    Britt from NC
    Review Received: December 20, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We look forward to helping protect your next trip.

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