Arch RoamRight Travel Insurance Reviews

Very helpful telephone staff

I filed a claim on September 9, because our trip to the Virgin Islands was canceled due to the hurricane. They had all the correct information and I still have not received a check. They emailed me shortly after I filed a claim and said they had all the correct information and it was being processed. I have called several times to check on the status and still have not received a check.

My trip was cancelled, through no fault of my own. The venues in my book tour were inoperative, but The Squaremouth representative said I would receive no refund. I am considering a lawsuit, even if it costs more than my refund.

The claim payment was a bit slow. Understandable at first due to the hurricanes. However after I was asked to submit documentation which I did promptly, I had to email RoamRight 2 weeks later to inquire about status. I received a response in 24 hours and the claim was paid.

I am currently waiting for a response from my claim with RoamRight

I submitted a claim to cancel my trip due to hurricane at that location and have heard nothing more I am really dissatisfied. I have used Roam Right repeatedly for vacations but I am starting to question if I will again. My claim was submitted before hurricane Irma.

Prior to my recent trip, I had never before purchased trip insurance. The Squaremouth website allowed me to research and compare several insurance providers. I selected RoamRight and was not disappointed. Hurricane Irma caused a major trip interruption and forced me to file a claim. RoamRight handled my claim very quickly. Their customer service personnel were always helpful and professional. I would definitely select RoamRight insurance for my next trip.

First time to file a claim due to trip interruption and delay. The claims rep was professional and resolution was handled without incident. I will use the carrier in future trips.

If a no star rating was available, I would have chosen it.
When I got ill on my trip with a very bad cough and terrible diarrhea, we were passed on by Roamright to their international "service," On Call International. They could not have been less helpful. They sent me a 5-page form, written in English (we were in Portugal), that had to be completed by a local doctor. The doctor I had seen first was out of town and so called a doctor through the hotel. She could not provide all the vitals required on the form and had to be begged to sign it at all, saying that she couldn't attest to the fact that I was fit to travel not knowing what unseen condition I might have. She finally checked that box and filled in the rest. On Call refused to accept the form because she did not fill in my temperature, etc. Meanwhile, I was getting sicker and sicker. The next day I went to the hospital emergency and, after hours waiting in a series of waiting rooms, some filled with very ill and dying patients, the doctors there refused to fill out and sign the 5-page form. Fortunately, the doctor I had originally seen returned to Lisbon and filled out the form. On Call refused to ticket a flight for my wife to travel with me, saying that she should buy a ticket ($3000) and claim it on our trip interruption. We decided not to take a chance that Roamright would come through (good idea, see below) and I returned alone, using wheelchairs to get me from plane to plane. I could hardly stand and the day after I got home my doctor sent me to the emergency room. I was completely dehydrated and diagnosed with walking pneumonia, c. difficile infection, and thrush. After weeks of treatment and a tentative recovery, I relapsed and was hospitalized for 3 ½ days. I am now 4 ½ months out from returning on my trip and still not completely back to full health.
I filed a claim for trip interruption. It was partly promptly paid. Why partly? I discovered that Roamright's trip interruption doesn't cover air travel, only land and water. So, my return flight from Portugal as well as the unused round-trip flight to Morocco I had planned to take from/to Portugal were not reimbursed. Neither would a $3000 return flight for my wife—recommended by On Call—have been reimbursed. The medical claims portion of my trip has been a nightmare—waiting for my health insurance to deal with it first (required by Roamright) and then not being fully reimbursed for all items covered by Roamright's policy. After numerous phone calls to the claim adjuster, who repeatedly didn't call me back, I am still left with a small portion unreimbursed. They win—I give up.

I had to cancel my trip because of a miscarriage. My insurance covered nothing. I lost my down payment money for the cruise and wasted money on purchasing roam right insurance on a cruise I couldn’t even go on.