Arch RoamRight Travel Insurance Reviews

Good service , we'll see how fast they do the claim and what else they need.

Email address that RoamRight gave to submit claims gave a read receipt but roamright never received it. Claim has been submitted twice now with NO response from roamright. I am having to resort to certified mail and I still don't know if I will be covered. So far I am very unimpressed with this insurance. I have not gotten any confirmation of receipt of my claim from a human for the past two email submissions.

I will wait until my claim is resolved.

Unfortunately we were unable to go on our trip due to an injury sustained by my husband. Indeed this is still an ongoing problem. We obtained very explicit details and the forms necessary to file a claim. The whole process from file to reimbursement took less than three weeks. We were notified by e-mail of the progress of our claim and then that it had been settled and the check was being issued. We could not be happier with Roam Right and Arch Insurance. We have another trip planned for early next year and will be obtaining a policy through Roam Right again.
Thanks for being so great to work with in a very stressful time! For too many businesses today, "customer service" has become an oxymoron. Thanks for saying what you do and doing what you say! You will be highly recommended.

I filed around August 9th and I still have not received a penny from Roam Right

RoamRight turned out to be the best experience I've ever had with an insurance company. This policy was for my mother. She became seriously ill during her trip and was hospitalized for over a month. When it became clear that she would not improve enough to fly commercially, even with the excellent care she was receiving at her destination (in the U.S.), RoamRight paid for an air ambulance to return her home, even though this was not explicitly covered by her policy. RoamRight is a great name for this company, as they really did the right thing. We are so grateful to have Mom back home with us, and she has improved a great deal, ready to be discharged from rehabilitation. It's not clear to me if she would have recovered had she continued to stay far away from home and family. I recommend RoamRight to everyone, and I will definitely buy future policies from this company.

I have filed a claim with Roam Right because I was laid off in July before my trip. I was told I just needed a letter from my employer when I cancelled in July then I was told I had to submit more documentation which I did. Then I was asked for proof I cancelled and my carriers refund policy and I am still waiting for a reply after 3 weeks.

Roamright and their partner On Call International were available during my cancelled connection stress but unfortunately didn't have a bilingual representative available which would have been more to help me navigate the confusing out-of-my-comfort-zone situation. I've filed a claim but because of all the hurricanes going on right now it's (understandably) delayed, I'll update my review after it goes through. Overall pretty good so far, well worth the very reasonable cost.