Arch RoamRight Travel Insurance Reviews

I am very pleased with the manner in which Roam Right handled my claim. The staff members with whom I spoke with were very helpful and professional. Your instructions for filing a claim were well written. I was pleased that I knew what documents you needed up front, rather than having me provide additional documentation one piece at a time. It was difficult enough having to cancel our trip due to illness, but to have my claim processed so efficiently and quickly was very much appreciated. I have recommended your company to other friends and family. Thank you for the great service, RoamRight!! You are easily 5 stars in my book!!

I had to cancel my trip for medical reasons (had cancel for any reason coverage). I thought RoamRight might have questions since I cancelled before the diagnosis and "no travel" order, but I knew I was sick and cancelled right before final tour payment was due, so the claim was only for nonrefundable deposits. They were satisfied with the explanations. The form is straight forward. I mailed it, waited a little while - maybe 4-5 weeks - and the check arrived. No problems. You can track your claim online so it doesn't feel like paperwork went into a black hole. Didn't have to call them, so can't evaluate "live" customer service.

We needed to cut our trip short due to a death in the family. I contacted RoamRight and they sent the appropriate forms to file after our trip. I filed the forms and RoamRight/Squaremouth covered the costs we incurred due to the changes in our flights, etc. My only concern with the process was that I wasn't easily able to determine what the coverage was and what amount would be covered when rebooking our flights. It was more of a hope that things would be covered after the fact. It all turned out well in the end, but was not easy to decipher during the trip overseas. I do appreciate the customer service and will use RoamRight/Squaremouth in the future for travel insurance.

Interacted with RoamRight Customer Service via email; disappointed with RoamRight's lack of communication that there was a way to submit the claim online initially rather than via email.

7/2/17 submitted claim via email (as I didn't see any instructions on how to submit the claim online).
7/5/17 RoamRight initiates claim receipt to claimant; claimant immediately resubmits all documents that were already submitted via email via RoamRight's website link.
7/23/17 awaiting for response and status. Unknown where claim is in RoamRight's process at this time; unknowns and lack of communication from RoamRight causes unnecessary anxiety.

Roam Right was great. We could not go due to my wife's post operative problems. Sent claim to Roam Right and received check in full in two weeks. Will only buy from them in the future.

While the paperwork required to complete a claim was significant, it seemed reasonable to require.

I ended up in the ER of University of Amsterdam Medical Center. I was there for 13 hours and had multiple test. We presented the documents you gave us. To date, we have not been billed.

It was quick and painless. Very satisfied

Your need for me to get a reason for the airlines canceled flight out of Canada, has a 30 to 45 day delay, is disappointing. I believe that Roam Right, who requires that statement, could contact the airlines directly to verify the reason for this canceled flight, sparing the client this clerical delay of refunding.