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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,457
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AVG. MONTH
74
Total Reviews
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SINCE 2012
2,166
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,166 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

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    1483
  • 4
    442
  • 3
    125
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    30
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  • “
    Arch RoamRight policy: Preferred

    Chad from WA
    Review Received: June 27, 2017
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    Outcome was appreciated. But filling out the forms was cumbersome. After I submitted the forms I didn't hear from them at all until I received a check in the mail... even though I emailed a couple of times asking for an update.

    “
    Arch RoamRight policy: Preferred

    Fred from PA
    Review Received: June 27, 2017
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    0 out of 0 people found this review helpful

    Very easy process and payment received in a reasonable timeframe.

    “
    Arch RoamRight policy: Essential

    My claim has been submitted. I am waiting the results.

    carl from NY
    Review Received: June 27, 2017
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    0 out of 0 people found this review helpful

    Review Updated: 07/25/2017

    My claim was processed soon after the previous e mail. I am satisfied with the service.

    Response from Arch RoamRight

    Thank you for your review. If you have any questions about the status of your claim, feel free to contact our claims department at claims@roamright.com or by phone at 855-762-6252. Please note that it usually takes a few weeks for our claims examiner to administer a decision on your claim.

    “
    Arch RoamRight policy: Preferred

    Overall, RoadRight was very good. I didn't give 5 stars for 2 reasons: (1) there was a few week delay between filing the claim and any sign of life. The amount of time to processing the claim was not an issue, and they were actually really fast, but some sign of life would have been appreciated; (2) They asked for a lot of additional information after filing the claim, which they could have asked for up front when they asked for some information together with the claim (or even better, it was information that really they should have just collected at the time the insurance was paid for before the trip). But once they had all the information they wanted, everything was very fast and easy.

    Drue from CA
    Review Received: June 25, 2017
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    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. Part of our claims process involves emails that alert you during each step of the process. These emails may have gotten trapped in your email’s spam filter. Additionally, we allow customers to log into their accounts and track the status of their claims. Also, not every claim is identical. There are cases where our claims examiner may request additional documentation after viewing the details of your claims.

    We appreciate your feedback, and we are happy to hear you were satisfied with the claims process overall.

    We look forward to helping protect your next trip.

    “
    Arch RoamRight policy: Essential

    Susan from PA
    Review Received: June 23, 2017
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    0 out of 0 people found this review helpful

    Both enrollment and processing a claim were easy, efficient and quick.

    “
    Arch RoamRight policy: Preferred

    Online claim filing was easy, and uploading the documentation to support the claim was a snap!

    Tim from MN
    Review Received: June 22, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you found our services convenient and easy to use. We look forward to helping protect your next trip.

    “
    Arch RoamRight policy: Essential

    I purchased the policy. Later I added more coverage. Then I was hospitalized and could not take our trip. I filed a claim and it was paid up to the policy limits.
    Everything about the claim process occurred as it should have. I anticipated hassles and delays, but that did not occur. Therefore, the the entire process exceeded my expectations!

    William from CO
    Review Received: June 18, 2017
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    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear you weren’t able to take your trip, and we hope you get the chance to make it up soon. However, we are happy to hear our claims process exceeded your expectations. We look forward to helping protect any trips in the future!

    “
    Arch RoamRight policy: Preferred

    Unfortunately, we had to cancel/postpone our planned trip. I dealt with Arch Insurance & they handled our claim quickly and professionally.

    Tarlay from NH
    Review Received: June 12, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear you had to cancel your trip, but we look forward to helping protect the next one!

    “
    Arch RoamRight policy: Essential

    Cynthia from IL
    Review Received: June 8, 2017
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    0 out of 0 people found this review helpful

    RoamRight processed the claim quickly, even though the airline was uncooperative in giving me all the information I needed. The online claim form was easy to use. Great experience. I would purchase travel insurance from them again.

    “
    Arch RoamRight policy: Preferred

    I submitted a claim for an emergency room visit while in Costa Rica. It has been one week and I have not heard back from RoamRight, but this is a short turn around. I did telephone RoamRight to be sure they had my claim and the customer service rep was very courteous and friendly.

    Mary Lou from MI
    Review Received: June 8, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We do have your claim, but please note it takes 3-4 weeks for an examiner to make a decision. If you have any further question about your claim, please feel free to contact our claims department at 855-762-6252.

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