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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,460
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AVG. MONTH
75
Total Reviews
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SINCE 2012
2,166
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,166 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1483
  • 4
    442
  • 3
    125
  • 2
    30
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  • “
    Arch RoamRight policy: Preferred

    Gregg from NJ
    Review Received: March 21, 2017
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    My claim was processed very fast, and received a check only a few days after it was complete. It was a very painless procedure!

    “
    Arch RoamRight policy: Adventure

    I will gladly provide more feedback after I know the outcome of my claim. Our rental car was broken into and a little over $1,000 of hidden electronic equipment and a very expensive rain jacket were stolen. I have provided police report and all supporting documentation. Looking forward to a future review after claim is settled.

    James from WA
    Review Received: March 12, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. If you have any questions about the status of your claim or need additional help filing, please feel free to contact our claims department at claims@roamright.ocm or by phone at 855-762-6252.

    “
    Arch RoamRight policy: Elite

    I have filed for the loss of cell phone ,which I had lost it on 14th February while I was in Bangkok, the claim was filed on my return in Tx. on 3rd of march. and I am waiting for the customer service or an email from the insurance claim.

    kirit patel.

    Kirit from TX
    Review Received: March 9, 2017
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    0 out of 1 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    The doctor said they were typically able to direct bill travel insurance yet I had to pay cash and file a claim after I got home.

    JENNA from IN
    Review Received: March 9, 2017
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    1 out of 1 people found this review helpful

    Review Updated: 04/06/2017

    The medical doctor in Costa Rica usually can directly bill and be paid by travel insurance yet I had to pay the doctor and file the medical bills when we returned home.

    “
    Arch RoamRight policy: Preferred

    Terrible insurance company. I've gotten no communication unless i reach out. Terrible, terrible business, and the still haven't processed my claim.

    Wilbur from CA
    Review Received: March 6, 2017
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    0 out of 0 people found this review helpful

    Review Updated: 04/03/2017

    Better communication and status would have been helpful.

    Response from Arch RoamRight

    Thank you for your review. Please know that your claim is near the top of our queue and should be processed shortly.

    If you have any questions about the status of your claim, please do not hesitate to reach out to our claims department at claims@roamright.com or by phone at 855-762-6252.

    Squaremouth

    Thank you for posting a review of RoamRight.

    We apologize for your negative experience.

    A member of our Zero Complaint team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    “
    Arch RoamRight policy: Adventure

    I sent in a claim almost a week ago but haven't heard anything back as of yet.

    MARK from CA
    Review Received: March 6, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. Your claim is in our queue and you will be hearing from us shortly.

    If you have any questions or want to check on the status of your claim, you can contact our claims department at claims@roamright.com or by phone at (855) 762-6252.

    “
    Arch RoamRight policy: Preferred

    Stephanie from CA
    Review Received: March 5, 2017
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    0 out of 0 people found this review helpful

    No problems what-so-ever with filing a claim. Will continue to choose RoamRight.

    “
    Arch RoamRight policy: Essential

    sadly we DID NOT TAKE THIS TRIP
    ******* ******* had emergency bypass surgery on Dec. 15, 2016 and his doctors will not let him travel for at least 3 months.
    we just filed our claim with Roam Right and so far the responses have been excellent.
    It's hard to review an insurance company until seeing how the settlement goes.
    I can't answer any other questions at this point.

    Carol from NY
    Review Received: February 9, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are very sorry to hear that you were unable to take your planned trip. We would like to let you know that you can reach out to the claims department at any point to check the status of your claim. They can be reached by phone at 855-762-6252 or at claims@roamright.com.

    “
    Arch RoamRight policy: Preferred

    Margaret from WI
    Review Received: February 7, 2017
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    0 out of 0 people found this review helpful

    Roam Right provided very straight forward directions. I followed them and my claim was processed with no problem, and no back and forth for additional information. I would rate them very highly.

    “
    Arch RoamRight policy: Preferred

    They handled our claim very poorly.

    MS from MD
    Review Received: February 6, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking time to leave a review. We are sorry to hear you found our claims process less than satisfactory, but we must make claim decisions based upon the details of the policy. If you have any further information regarding your claim that you believe would change the resolution, feel free to contact the claims department at claims@roamright.com or 855-762-6252 M-F 8:30AM – 5PM ET.

    Squaremouth

    Thank you for posting a review.

    We apologize for your negative experience with RoamRight.

    A member of our Zero Complaint Team contacted you today to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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