Arch RoamRight Travel Insurance Reviews

Thank you for your review. Please know that your claim is processing as usual. Due to an influx of claims caused by some major weather events we are asking for 4-6 weeks to process claims. Your claim was received just over a week ago.

If you have any questions about your claim or would like to check on its status, you can contact the claims department at claims@roamright.com or at 855-762-6252.

Thank you for taking the time to leave a review. Because of an influx of claims resulting from a series of natural disasters, our claims department is asking for 30-45 days to process claims. If you would like to check on the status of your claim, you can contact the claims department by email at claims@roamright.com or by phone at (855) 762-6252.

Thank you for reaching out to us. Our claims department will be reaching out to you shortly.

Please know that you are also able to contact the claims department at claims@roamright.com or by phone (855) 762-6252.

Thank you for taking the time to reach out to us. Due to a series of natural disasters that caused an influx of claims, our claims process time is currently at 30-45 days. Please know that we are working diligently to return to our normal processing time. Also know that you will hear from us every step of the process.

If you have any questions about our claims process or the status of your claim, please feel free to contact our claims department at claims@roamright.com or by phone at (855) 762-6252.

Thank you for taking the time to leave a review for us. Because of an influx of claims caused by a series of natural disasters our claims resolution time is longer than normal. Please know that under normal conditions our claims process is much quicker, and we are working diligently to return to that state.

We hope you consider us again when searching for travel insurance.

Thank you for taking the time to leave a review. We are very pleased to hear that our customer service team was helpful during your purchase process. If you have any questions about filing a claim, you can visit our site at http://www.roamright.com/claims/how-to-file-a-claim/, email our claims department at claims@roamright.com, or give them a call at (855) 762-6252.

Thank you for reaching out to us. As of today (January 9, 2017) we still have not received a legible proof of payment from you regarding your trip interruption claim. The images you sent us after we first alerted you to their illegibility were identical to the original images and also illegible. For your convenience, please note that we accept documentation via email, fax, as well as traditional, physical mail. Documentation such as proof of purchase is required in order for us to thoroughly and accurately process claims.

As you noted in your review and as mentioned when you contacted the claims department shortly after filing your claim, an influx of claims caused by a series of natural disasters have stretched the claims resolution times to 30 to 45 days. We are actively working toward returning to our normal claims resolution time.

Additionally, we adamantly condemn the notion that we are “stalling” to resolve your claim because of financial restraints. Our underwriter, Arch Insurance Company, holds an A+ rating with the Better Business Bureau as well as an A+ financial rating with the A.M. Best Company.

Our standing as the highest-rated insurance provider on Squaremouth as well as our 11 consecutive months as the site’s top travel insurance provider speaks to the ethics and standards of our claims review process.

If you have any further questions about your claim or your proof of payment, please feel free to contact our claims department at 855-762-6252 or at claims@roamright.com.

Thank you for posting a review of RoamRight.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you to discuss further.

Please contact us at 800-240-0369 if you have any questions, we are delighted to help.