Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Preferredjon from WAReview Received: December 30, 2016Was this review helpful?7 out of 8 people found this review helpful
I mailed claims to RR and rec'd e-mail from them that claims were rec'd on Jan 3, 2017. I included copies fof the bills rom the ship's doctor on ship letterhead (Azamara Journey) with amount paid and date of servide. I called RR to see if they needed anything else and whe I could expect the claims to complete. I was told they had everything and it would take about 3 weeks. On Jan.21 I e-mailed RR for status. On Jan 23 RR answered with e-mail and stated the claims were being processed b ut now they wanted a copy of the cruise itinerasry before they compleded the claims. I immediately responded with the ininerary to RR. On ues. Jan 24 I recieved email from RR that one of the claims had completed. On Wed. Jan 25 I emailed RR (along with another copy of itinerary) asking why the other claim was still open.On Thu Jan 26 RR responded saying they could now process the claim with the "additional" information.
Shortly after ( still Thu, Jan 26) RR sent another email saying the 2nd claim was now completed. As of Jan.27 we are waiting for the claim checks to arrive in the mail.
RR should have stated on Jan.3 that they needed an itinerary to process the claim, not saying so at the end of the process and only when I asked about status.
Other than this I am satisfied with RR's coverage s and pricing and will use them again on my next trip“Arch RoamRight policy: EssentialI have only good things to say about RoamRight and expect this to continue throughout the resolution of my claim..
Joseph from NJReview Received: December 17, 2016Was this review helpful?1 out of 2 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review. We are happy to hear you have had an enjoyable experience thus far, and know that we are working diligently to accurately and thoroughly review your claim. If you have any questions or simply would like to check on the status of your claim, feel free to contact our claims department at claims@roamright.com or at (855) 762-6252.
“Arch RoamRight policy: PreferredJohn from WIReview Received: December 8, 2016Was this review helpful?1 out of 1 people found this review helpfulSubmitted claim and got prompt E-mail confirming it was received.. No response when we inquired by E-mail after claim had not been reviewed in over a month. When called they indicated claim was next up for review and it was reviewed and approved that day and paid within a week. Squaremouth had called them the same day so I suspect that helped the process.
SquaremouthThank you for posting a review.
We apologize for your negative experience with RoamRight.
A member of our Zero Complaint team contacted you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
“Arch RoamRight policy: PreferredI filed a small ($265) claim for Cancellation for any reason clause. I filed at the end of October. I called to check on it a few weeks ago, and was told claims were backed up due to the volume of hurricane claims. They stated they expected to get to my claim in about a week. Two weeks have passed since that conversation.
I plan to nudge them in about a week.
Ernie from ORReview Received: December 7, 2016Was this review helpful?1 out of 1 people found this review helpfulReview Updated: 01/04/2017
I filed claim in Oct and didn't get a check until December. Took longer than expected. The claims staff was helpful and professional.
Response from Arch RoamRightThank you for taking the time to leave a review. As you mentioned, our claims team is a little backed up after the hurricane. I just checked on the status of your claim and it should be reviewed shortly. Thank you for your patience.
“Arch RoamRight policy: PreferredTo early to rate them since they are first working on my claim
Jerome from MOReview Received: December 3, 2016Was this review helpful?0 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for your review. We also want to thank you for your patience as we review your claim. Customer experience is our top priority, and that includes thorough and accurate review of all claims.
If you need to check on the status of your claim, you can contact our claims department at claims@roamright.com, or by phone at 855-762 6252.“Arch RoamRight policy: Essentialwe are still waiting for information on the claim submitted
philip from WIReview Received: November 30, 2016Was this review helpful?3 out of 4 people found this review helpfulResponse from Arch RoamRightThank you for reaching out to us about your claim. Due to increased claims activities in the wake of Hurricane Matthew, we are asking for 30 days to thoroughly and accurately review all claims.
From the time you posted your review, a decision has been made on your claim. You should be hearing from us shortly if you have not already.If you have any further questions, please feel free to contact us at claims@roamright.com or 855-762-6252.
SquaremouthThank you for posting a review of RoamRight.
We apologize for your negative experience.
A member of our Zero Complaint team contacted you today to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
“Arch RoamRight policy: EssentialWe didn't take our cruise vacation due to medical circumstances! We contacted RoamRight and have sent in all the necessary forms and required paperwork and have not heard anything from them since we sent in the forms except an email stating that they received our claim and were reviewing it on October 31, 2016.
Reference claim number ***********
Claim administrator: ******* *******
I called twice and was put on hold and then told our claim wasn't even reviewed after being received over 1 month prior, due to the high volume of hurricane claims and then put on hold again and disconnected. The second time I called I was disconnected immediately without even an operator answering the call. I am very disappointed with our treatment to say the least.
I really would like some assistance with this claim.
Our access code is ******
Margaret *******
*****************
************Margaret from NVReview Received: November 29, 2016Was this review helpful?0 out of 1 people found this review helpfulReview Updated: 12/29/2016
Our claim was processed and a check was sent without any hassle. We were very satisfied with the way it was handled.
Response from Arch RoamRightThank you for taking the time to reach out to us. First, allow us to apologize for the disconnections when you called earlier this month. It seems we were experiencing some technical issues when you called.
As you mentioned, due to increased claims activities, we are asking for 30 days to thoroughly and accurately review all claims in the wake of Hurricane Matthew. From the time you posted your review, a decision has been made on your claim. You should be hearing from us shortly if you have not already.
If you have any further questions, please feel free to contact us at claims@roamright.com or 855-762-6252.
“Arch RoamRight policy: PreferredVery friendly obtained forms easily.
Laura from WAReview Received: November 29, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review. We hope we can insure you again in the future.
“Arch RoamRight policy: AdventureThe website made it easy to compare plans and pick the one that I thought was best for me. I called customer service while travelling to inquire about my filing a claim and they offered to help me with it but I decided to wait until I returned home to do it.
Gail from MIReview Received: November 15, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear you found our website useful. If you end up needing any additional help filing your claim, please feel free to reach out to our team. We would be more than happy to help.
“Arch RoamRight policy: PreferredIt was easy to purchase the policy on line. My husband got dehydrated and ended up in a Mexican hospital (a very nice one). We are on Medicare and supplemental insurance and thought neither would pay. Medicare does NOT pay for out of USA medical bills. But our secondary did. After they paid, minus our deductible, we submitted the paperwork to SquareMouth and got our out of pocket money (deductible of secondary insurance minus SM deductible of $50.) The whole process was paperwork, sure, but otherwise painless. We would certainly buy a policy from them again!
Polly from NMReview Received: October 26, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for sharing your great story, and we hope your husband is now feeling better. We were very happy to help you, and we hope when it comes time to plan your next trip, you won’t forget about RoamRight!