Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Essential
About three weeks before my trip was to begin i had emergency surgery that would prevent me from flying for at least three weeks. I contacted RoamRight, cancelled my trip, submitted the paperwork requested, and was very pleased to find a check in the mail about three weeks later for the full amount I requested. I will always purchase RoamRight for my future travels and strongly recommend it to friends and family.
SHARON from FLReview Received: October 22, 2016Was this review helpful?1 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review for us. We are sorry to hear that you had to cancel your trip, but are very happy that we were able to make it a little easier for you. Let us know when you’re ready to take that next trip – we’ll be here for you!
“Arch RoamRight policy: PreferredTo our great disappointment, were unable to make the trip due to a very unexpected medical diagnosis. We filed with Roam Right more than a month in advance of our scheduled departure. There was a request made for additional medical records in mid Sept. (We had submitted the medical form signed by the Cardiac doctor who made the diagnosis.) It is now a month later and we are still waiting to hear back from Roam Right. Currently Roam Right is flooded with new claims because of hurricane Matthew. From the reviews of Roam Right, we had not anticipated the claim would take this long to be resolved.
Harry from PAReview Received: October 17, 2016Was this review helpful?1 out of 1 people found this review helpfulReview Updated: 11/17/2016
We had anticipated a quicker resolution to our claim. The process took 2 1/2 months. Apparently there was a delay due to RoamRight needing additional information from the medical facility and that took more time. Hurricane Matthew also occurred during the time our claim was being processed and that may have been part of the delay. We received the entire amount we claimed and we would use RoamRight again. We did receive prompt responses to our inquiries during the process.
Response from Arch RoamRightThank you for taking the time to contact us. As you mentioned, there was a request for additional medical records that is currently being processed by the medical facility. As soon as we receive these records from the facility we will be able to proceed with processing your claim.
If you would like more information on the status of your claim, please feel free to contact your assigned claim examiner, or call the claims department at 855-762-6252.SquaremouthThank you for posting a review of RoamRight.
We apologize for your negative experience.
A member of our Zero Complaint team contacted you with a claim update.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
“Arch RoamRight policy: PreferredMichelle from FLReview Received: October 14, 2016Was this review helpful?0 out of 1 people found this review helpfulI was sent a check for $200 which was very much appreciated since I had to pay for a room and a rental car to get home.
The only reason I did not rate 5 was during the claim process I felt that RoamRight should have sent me email updates about where they were in the process.
“Arch RoamRight policy: EssentialRoam Right was responsive and efficient in the claims process. They settled our claim very quickly and to our satisfaction. I was very impressed with them. I will use them again.
Stephen from ILReview Received: October 11, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review. We are very happy to hear about your positive experience. We look forward to protecting your next trip.
“Arch RoamRight policy: PreferredDon't buy the insurance
Jennifer from GAReview Received: October 9, 2016Was this review helpful?0 out of 8 people found this review helpfulResponse from Arch RoamRightThank you for reaching out to us. We would love to hear more about your experience with us. If you would like, feel free to contact our claims department at 855-762-6252, or by email at claims@roamright.com.
“Arch RoamRight policy: PreferredAble to submit claim online. Claim for expenses for being stuck in Los Angeles when people thought someone was shooting at LAX. Filed as soon as I got home. In one week, received my check for amount requested.
LLP from CAReview Received: October 8, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for leaving a review. We are sorry to hear about your inconvenient travel experience, but we are happy to hear you were covered. Hopefully we can cover your next trip as well.
“Arch RoamRight policy: Preferredhad my backpack with netbook, camera, etc stolen on train in IT. submitted claim on 9/25/16, awaiting results. so far phone conversations with claims people have been helpful.
john from CAReview Received: September 28, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review. We are sorry to hear about your stolen items, and we can assure you we are working diligently to resolve your claim. As I’m sure you were told, most claims take about 2-3 weeks to resolve. We thank you in advance for your patience.
“Arch RoamRight policy: PreferredI submitted the claim two weeks ago. Wish I had some idea how long it will take to process it.
Lee from MAReview Received: September 25, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRight
Thank you for taking the time to reach out to us. Your claim is near the very top of our queue and you should hear from us shortly.SquaremouthThank you for providing a review.
A member of our Zero Complaint team contacted you to discuss the claims process.
Please contact us at 800-240-0369 if you have any questions, we are delighted to help.
“Arch RoamRight policy: PreferredAndrew from NJReview Received: September 25, 2016Was this review helpful?0 out of 0 people found this review helpfulThis was our first time both purchasing travel insurance and having to file a claim. The claim agent was very patient and understanding and helped every step of the way. Communication was easy via email, claim was easy to file online. We will definitely use them in the future.
“Arch RoamRight policy: PreferredTime will tell, but my previous interaction with Squaremouth and the companies they provide for travel insurance was extremely good.
RoamRight did acknowledge our claim within 24 hours of generating the claim, but as of today September 2, 2016 it has not been settled. Claim was for $4198.96 to cover the additional cost of the same exact car in Boston rather than our original destination.
Roberrt from TXReview Received: September 2, 2016Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 10/01/2016
The only confusing I had was that when the claim was paid, and in a very timely manner, I could not understand why I was only getting 1/2 to the amount claimed. I did discover a bit later that half was paid using my insurance and half was paid to my wife's insurance policy. Once I understood everything was GREAT!
We will never travel without an trip insurance policy in the future and have already gotten trip insurance for our trip in May of 2017.
Response from Arch RoamRightThank you for taking time to leave a review. Your claim was received on August 29th. In order to thoroughly and accurately review all claims, please be aware that it takes 2-3 weeks for an examiner to provide a decision.