Arch RoamRight Travel Insurance Reviews

RoamRight emailed the appropriate paperwork prior to my departure and that is the only communication prior to my trip so it isn't possible to rate my experience prior to contacting customer service. However, I had items stolen during my trip and had to contact them to file a claim.

I contacted RoamRight by phone and they emailed me the claim form. They did not inform me at the time that I could have filed online and they did not discuss the time frame or procedure in any length. They also did not tell me what to do if I did not have a receipt so I had to make another call to get more information. I faxed the claim and received an email notice the claim was assigned. I waited 8 days to contact the claims adjuster. I emailed and received the same automated response I got 8 days earlier, which was we have your claim, but no further information was given . I decided to call the adjuster instead and was not allowed to speak to them and was told " it takes 2-3 weeks" and that is standard but your near the top of the list so that's good. It had not even been reviewed or seen by the adjuster so it takes 3 weeks before they even look at the claim. The customer representative was curt and somewhat sarcastic when I informed her that one of the items I was doing without was a cell phone that was stolen. She thought it was ridiculous that I could be living without a cell phone due to the claim with them. Because cell phones cost over $800 I would like to at least be partially reimbursed before I buy a new one. Therefore, I am living without one. Her attitude was not one of wanting to help. Overall, they have not been very informative, helpful, or efficient. I would not recommend them. We will see if they even do what they are supposed to do in the end.

We were terribly disappointed in not being able to go on our trip at the last minute due to medical reasons. So I was not terribly thrilled with having to go through a bunch of paperwork and hassle about the insurance. But, lo! and behold! It was hassle-free! From downloading the forms to receiving our checks in a timely manner, the process was easy and forthright. We will definitely utilize Roam Right for future trips.

RosmRight was easy to work with, once I emailed for an access number.

I had to cancel the trip for medical reasons. The claim was promptly processed and approved. I am waiting for the check to arrive in the mail.

I and my party had to Cancel the trip due to a medical injury. I and my wife were the only tow that insured by roam Rite. The claim was filed about three weeks ago and more information was submitted last week. Haven't heard back since then.

Thanks
John Middendorf

i filed a claim on a "delayed luggage" issue. i have yet to hear from the assigned person as to the status of the claim and therefore do not feel qualified to rate RoamRight.

There was a little bit of a mix up initially, but it got straightened out and RoamRight paid the full amount due. It was very quick and the customer service rep couldn't have been nicer. Thank you RoamRight; I will certainly recommend you to family and friends.

I will be using them again. Our connection flight home was cancelled and we had to stay overnight in Chicago. I filed a claim and received a check for our hotel in less than 2 weeks. Their customer service was excellent! The initial cost for the policy was much lower than other travel insurances I have used previously.. This was the first time I have filed a claim with a travel insurance company and was impressed with the ease and efficiency of claim filling and reimbursement. I would definitely recommend RoamRight.

We were delayed for 26 hours at our departure airport. We contacted RoamRight's 24 hour emergency assistance to clarify what are our delay coverage was. We weren't sure we were eligible for hotel benefits as we were still at our departure. The rep was able to refer to the policy certificate and verify that coverage was available for both food and lodging based on our situation.

Once we returned home we filed a claim online, which was processed within 2 weeks - we were paid the full benefit limit. The only improvement I would suggest based on my experience, is that I wasn't informed or updated on the status of my claim throughout the process, and because it was done online, I didn't know what to expect or when to expect it.

Overall, I'm happy with my experience! We bought the policy specifically because of the short time period to qualify for travel delay coverage - glad we did!