Arch RoamRight Travel Insurance Reviews

I had never had to file a claim before this trip and was very scared to do so. I thought that they would make it as hard as possible and keep asking for more information and forms etc. But I uploaded all that I had which was a doctors form and travel documents and they paid our claim. I am very grateful. I would definitely use Roam Right again.

Disappointed in lack of personal contact from Roamright after claim was made 8 days ago and counting.

I broke my ankle in Marakesh. Late at night on the same day as my accident, my tour guide called the 24/7 emergency assistance number. We spoke with a Roam Right representative and a nurse. Both were excellent. They said that they were going to e-mail forms to complete for my accident. These forms did not come through until the next morning. One of the local tour guides completed the forms for me while I was in the hospital. He sent them back and that was the last we heard for 36 hours!!! Not good when it is an emergency situation. They made the excuse that they needed to find an interpreter to translate from the French (not an uncommon language and most of it was referring to medical terms anyway.) For the next two days, I tried to get an answer from them about transportation from JFK (New York) airport out to my home in Connecticut. I was still trying to get an answer from them as I was being driven to the airport in Cassablanca. they told me they needed the release form form the doctor int he hospital. This form had already been sent to them two days before. They finally told me to get a taxi or limousine from JFK to Connecticut and submit the bill. That would have been difficult as taxis won't go from NY to CT and limousines aren't always there unless you have ordered one. In addition, it would have been very expensive. In the end, I asked my daughter to drive in from CT and pick me up.
The bottom line is that my initial experience with Roam Right was excellent but then it fell apart in a big way. When you are in an emergency situation, you need the team at the other end to be very responsive and they were absolutely not! This is the first time I have ever had to make a claim with any travel insurance company. I hope this isn't a reflection of all of the companies out there.

I called your 24 hour assistant line twice to file a claim and they stated they would email me forms. They didn't.had to call four times to get forms emails to me

Roam RIght customer contact staff were very friendly and helpful. All interactions were handled quickly & very satisfactorily as was my claim. The service and policy cost were great!

I think Roam Right is a great company. In the past when we've filed a claim, although they often ask for more documentation, it is not unreasonable and claims have been paid appropriately and promptly.

This claim is very small, for delayed baggage, but we'll see if it is handled quickly and we are sent the money that we will be due for the missing luggage.

Excellent experience dealing with Roam Right.

Squaremouth was recommended to us by a friend. We were very pleased with the customer service from Roam Right.

This, I think, is my third usage of Squaremouth. When I had a question last time, it was easily resolved even though it took long time to get somebody to answer the phone. She was pleasant and easy to speak.

Customer service was really helpful when I called to explain about our much-delayed baggage. I am still waiting the results of filing my claim.