Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Essential
Very pleased with accessibility, though the after hours service (perhaps overseas?) was less helpful than the daytime staffers. Overall I felt confident that I would not be stranded without assistance at any time, which was very helpful given the multiple plane connections involved in my travel. For this reason I would highly recommend Roam Right.
Jill from SCReview Received: June 23, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: EssentialI have no complaints. I have already signed up with Roamright again for a trip in Jan. 2017
Claygirl from IDReview Received: June 20, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredI just filed a claim for a damaged suitcase (bag). The Customer Services person I talked with was knowledgeable and helpful. She forward me a claim form and I submitted it this week. Hopefully will have a successful result.
James from CAReview Received: June 19, 2016Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 07/17/2016
The claim was handled well.
Response from Arch RoamRightThank you for leaving a review. We are sorry to hear about your bags, but are very happy to hear our customer service rep was as awesome as we know them to be! We look forward to insuring your next trip!
“Arch RoamRight policy: PreferredMindy from NYReview Received: June 18, 2016Was this review helpful?0 out of 1 people found this review helpfulI lost a brand new jacket at the airport, which was covered under lost or stolen baggage benefits. I handled the claims process entirely online, uploaded supporting documents to the RoamRight website, and received an entirely favorable decision about a week later. A couple of days after that, I received a check in the mail for the full amount I had paid for the jacket. I was very satisfied with both the process and the results.
“Arch RoamRight policy: PreferredI have received confirmation that my claim was recieved but am awaiting word on it.
Susan from NYReview Received: June 16, 2016Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 07/20/2016
The process took too long - I submitted my claim on June 2 and it wasn't fully resolved until mid-July. There were long periods of time with no communication and I had to keep checking in. In the end I was happy with the analysis and the amount paid.
“Arch RoamRight policy: PreferredRoamRight was a really good choice for travel insurance. My computer was damaged on the flight home and was covered in full when I submitted my claim. The Claim process was easy and payment came in good time. I am highly satisfied and would buy insurance from them again. I will also recommend them whenever the opportunity arises. Thank you RoamRight.
Karuna from CAReview Received: June 13, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredThe assistance through RoamRight's online chat service was extremely helpful in filing our claim, and the claim was processed very promptly.
Rodney from INReview Received: June 7, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: AdventureMy flight was grounded at an unscheduled airport for over the length of time necessary to file a claim. However, we do not have receipts because we were instructed not to leave the airport because doing so would put our lives at risk as we were in cartel country. This was not disclosed in the original policy I purchased as I would not have purchased it.
Do not ever buy insurance from this company.
c. Davis from CAReview Received: May 25, 2016Was this review helpful?7 out of 8 people found this review helpfulResponse from Arch RoamRightThank you for the review. When a flight is delayed or redirected, travel insurance is designed to cover the unexpected expenses incurred during that time. So while you did not leave the airport for safety concerns, any meals that were eaten or personal care products that you purchased in the airport may be covered. If you have expenses for those, we encourage you to submit a claim, even if you didn't necessarily keep the receipts to document it.
You can call 855-762-6252 or visit www.roamright.com/claims to open a claim with RoamRight.
“Arch RoamRight policy: EssentialJust faxed my claim form to Roam Right. I will let you know the outcome shortly.
Jessica from FLReview Received: May 24, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredI have had very little interaction to date - I sent off my claim today, so I will let you know how that goes.
Deborah from MAReview Received: May 23, 2016Was this review helpful?0 out of 0 people found this review helpful