Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,473
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AVG. MONTH
73
Total Reviews
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SINCE 2012
2,166
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,166 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1483
  • 4
    442
  • 3
    125
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    I was informed by the agent on how to best purchase the coverage I needed and not to over insure. I had to submit a claim prior to departure due to an accident. I sent in the letters from my doctors and the claim was processed and paid within 10 days. My travel partner was also insured and did not go on the trip since she did not want to go with a different room mate. Her claim was also handled in a timely manner.

    Pamela from CA
    Review Received: May 22, 2016
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    10 out of 10 people found this review helpful
    Arch RoamRight policy: Preferred

    This was a great insurance policy! I had an issue with my bags not arriving at my final destination and they handled it. I was relieved to get reimbursed for the things I otherwise would not have bought.

    Hugo from MN
    Review Received: May 12, 2016
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Active

    First time using RoamRight, but it won't be my last! Due to terrorist activity, our cruise ship changed its itinerary ~ 60 days before the cruise which necessitated a revision in already purchased air travel tickets.

    RoamRight was true to their policy without any "gotchas". Once I had gathered and faxed them all the required receipts, etc., they sent me a check for the full amount that the change cost me. The process was painless albeit a little slow compared to my experience with another insurer for a claim several years ago. Nevertheless, the check was in my hands within 21 days of the claim being presented.

    forepaughs from FL
    Review Received: May 9, 2016
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    21 out of 22 people found this review helpful
    Arch RoamRight policy: Adventure

    I filed a claim and I haven't heard from anyone at all in one week.

    Tomas from IL
    Review Received: May 7, 2016
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    6 out of 8 people found this review helpful
    Arch RoamRight policy: Preferred

    The entire process of inquiry, purchase and initiating a claim were smooth and flawless. A claim has been filed and , so far, that experience has been efficient and courteous.

    Brian from IN
    Review Received: May 4, 2016
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    We also purchased a policy last year for our trip to Italy. We had to file a claim for trip interruption due to weather. We were totally reimbursed for our losses. We chose Roam Right again because they were so easy to work with last year. This year we unfortunately have to file a claim for medical costs. Hopefully, we will have anther good experience.

    Kenneth from CA
    Review Received: April 28, 2016
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    10 out of 11 people found this review helpful
    Arch RoamRight policy: Preferred

    Lost cash and credit cards due to theft. Claim filed and denied.

    Joanne from IL
    Review Received: April 21, 2016
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Adventure

    We had to file a claim due to an accident I had 1 month before leaving. Customer Service answered all my questions and explained the policy in detail and what I needed to file. I filed all paperwork.. They were very prompt in contacting me with a question (my mistake in filling out the paperwork) and immediately issued the insurance payment after our conversation. Very satisfied with their service and would recommend them to others.

    Michael from OR
    Review Received: April 20, 2016
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    24 out of 26 people found this review helpful
    Arch RoamRight policy: Preferred

    Highly recommended! Filed a trip delay claim after an international flight was cancelled and RoamRight reimbursed us promptly and completely for our new last-minute flight and all other expenses we incurred. Claim process was easy and was completed entirely online.

    Sharon from CA
    Review Received: April 18, 2016
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    32 out of 32 people found this review helpful
    Arch RoamRight policy: Preferred

    Unfortunately my wife was diagnosed with cancer before the trip and we had to cancel due to her condition. We were able to get all but the deposit back from the Disney Cruise Line as that is there policy because it was past the cancellation date. I contacted Roam Right claim service and with a verification letter from her physician and the proper claim form the claim was approved and processed within several days. We received the payment from roam right for the deposit amount we had given Disney within 10 days. Easy to do business with, Iam extremely happy with Roam Right.

    DAVID from IL
    Review Received: April 17, 2016
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    29 out of 31 people found this review helpful