Arch RoamRight Travel Insurance Reviews

My bag is lost in Rome, fortunately our cell phone was not in the bag, then we contacted them Immediately after we lost the bag, they provide me some information to solve the problem very quickly. So far so good with RoamRight untill now. I just submitted the claim form, hope I can get my compensation quickly

I filed a claim and never received a resolution . Not even an acknowledgement of the claim.

Our overall experience is yet to be determined. We needed to cancel our trip due to a medical emergency with our daughter. Filing a claim has been fairly straightforward. We received an e-mail shortly after filing with our adjuster's name and contact information. Hopefully it is in the final stages of review.

We had a month-long trip to Europe planned and fortunately purchased insurance for this very expensive trip.

Just a week before departure, my husband became quite ill and was admitted to the hospital. Upon release, he was directed not to leave the country. So, we had to cancel at the last minute. Our tour operator and the airline refunded nothing, so we were very grateful to have trip insurance.
After emailing them hundreds of pages of documentation from the hospital and doctors, the claim was approved. Although it took several weeks to move through Roam Right's process, they only requested one additional piece of information and the claim was paid in full just last week.

I would be happy to purchase from them in the future!

Filed a claim for a lost stroller. They paid for it without any hassle. It just took awhile (about 1 month). I think they could have been a little speedier in processing the claim, but overall pretty satisfied!

Policy was good. Customer service was so-so. The rep didn't seem to believe we had a good enough case for a claim because the airline told us to collect our baggage causing us to miss the flight due to a delay in arrival. Despite having explained this, were told by the rep, "A missed connection just because you had to check your bags isn't really a reason, but I'll forward you the claim information anyway." Didn't seem very empathic. Claim decision is still pending to compensate our taxi fee.

Unfortunately we had to use our travel insurance due to illness just before the trip was to begin. We had to cancel the entire trip. I had numerous conversations with the Claims Department - always with very friendly and helpful Claims Agents. They couldn't have been more helpful in instructing me in the filing process. I sent all the forms that they asked for and in about 3 weeks I was informed that they had issued a check for the entire cost of the trip for my wife and me. Would definitely recommend RoamRight.

We have filed a claim but it has not been settled yet. When my husband contacted Roam Right from the hospital, he was given a case number. After we returned and had all the documentation together, we heard from Roam Right very soon after the paperwork was provided. We have been advised as to whom at Roam Right will be handling our claim. We have another insurance company, so they will be coordinating. We definitely would recommend purchasing a policy, as the cost for 2 people for a 6-week trip was less than the cost of changing the airline flight home - not to mention the costs of emergency room, hospitals, and other trip interruptions. We will wait to hear the resolution, but so far, we are pleased.

Made reservations for ourselves, kids, and grandkids in Dec of 2014. I had a heart attack in Feb requiring stents, more stents in March, heart problems in April and May. Doctor said no flying or traveling. The whole family cancelled. I cancelled the flights and filed a claim two days before we were scheduled to leave. Waiting for response.

Used Roamright before, excellent company to deal with will definetly use in the future