Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,473
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AVG. MONTH
73
Total Reviews
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SINCE 2012
2,166
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,166 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1483
  • 4
    442
  • 3
    125
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    Because I suffered a stroke in March we were unable to make the trip, and in need of a refund on our air reservation money. It was a little challenging as I had originally made all the contacts but was unable to follow through because of my medical condition. As a result my travel companion had to deal with the insurance, and she was met with professionalism and we received our refund in a timely fashion. I'd certainly recommend Roam Right to other travelers.

    patricia from IA
    Review Received: June 6, 2015
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    Arch RoamRight policy: Essential

    I have just filed my claim with roamright, and I will know more as to how they handle my claim in the next few days. I will update you later.

    Anonymous from CA
    Review Received: May 30, 2015
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    Arch RoamRight policy: Preferred

    The travel part has been claimed and we have been reimburse the entire amount. We are now waiting for medical bills to come in.
    Most certainly will recommend this policy to others

    JAMES from NH
    Review Received: May 20, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    RoamRight received the claim on 3-16-2015. I did not receive a check until 5-2-2015. Other than the long delay in receiving my check I am happy with RoamRight.

    Mikel from TX
    Review Received: May 3, 2015
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    10 out of 10 people found this review helpful
    Arch RoamRight policy: Preferred

    My wife and I bought RoamRight travel policies via Squaremouth in anticipation of a prepaid Safari. Approximately 2 weeks before our scheduled departure, I wound up in the emergency room and was subsequently advised not to make the trip. We cancelled those reservations that we could but the fee for the Safari was not refundable and we incurred expenses in canceling flights. As a result, we were out a substantial amount.

    I submitted my claim, provided the backup RoamRight requested, and was paid in full in accordance with the policy. In my view, the test of insurance is how the company responds to claims and I am pleased to report that RoamRight responded exactly as it promised.

    I hope RoamRight will insure my next trip.

    Bennett from CA
    Review Received: April 27, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I have not heard a word about my claim - not a yes, no or I need more information. It would be nice if there would be some form of communication - it was received, it is process, it was denied. Am I asking to much?

    Hazelan from NM
    Review Received: April 15, 2015
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    21 out of 26 people found this review helpful
    Arch RoamRight policy: Preferred

    To early to rate your company. I am waiting for feedback from a claim that I filed due to a cancelled flight as a result of an east coast storm and airport closure.

    Carol from CA
    Review Received: March 24, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    RoamRight was extremely helpful in filing the claim. The process went very smoothly and they informed us immediately on receiving our claim that it was in process. It was processed that same day and we received our check the next week! Great service and we are using them for our next trip!!! Very Happy!!!

    Betsy from WA
    Review Received: March 22, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Elite

    So far, so good!

    Patrick from OR
    Review Received: March 2, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Not completed yet

    john from IL
    Review Received: February 17, 2015
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    0 out of 0 people found this review helpful