Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
Roam Right responded to my questions during the one day emergency delay I faced on my trip to Iceland. They provided the information I needed at the time.
On my return, when I went to file the claim, I found them not very helpful, simply directing me to the internet.
However, my claim was ultimately paid, so all's well that ends well!
I had to call a few times because it seemed like it took a little too long,
They were good under than that,
Please see details in claim supporting documents
I claimed, because I could not make the trip due cancellation of flight ticket by airline without my knowledge.
Roam right says that is not covered.
Why we getting insurance which does not cover this situation?
I will tell everyone, everywhere, that Roamright is no insurance to buy. I had most terrible experience with this insurance..
Review Updated: 07/20/2016
Agent I talked with was rude, not helpful.
My flight was cancelled by airline without my knowledge.
I found out 2 days before the trip. After I arranged everything thing, packed fully. How that is not covered in insurance ?
What is travel insurance for?
With this result, I will never take Roam right ever again.
We have reviewed your situation and, as you stated, your travel insurance policy does not provide coverage in the event that a passenger's ticket is cancelled by the airline. Typical travel insurance policies, including RoamRight's, provide coverage for when an airline cancels or delays an entire flight, not an individual passenger.
My dad was diagnosed with cancer a few days after my wife and I booked a cruise and paid for the travel insurance. I cancelled our trip within a few days of Dad's diagnosis. When I called RoamRight, they explained how to file a claim and which forms to submit.
I submitted the claim forms and received full payment for the covered travel expenses within one month.
I wouldn't hesitate to use RoamRight again. Their price was fair and their service was prompt.
I had a heart attack in Africa. Roamright arranged for our delayed flights home, but it took a couple of days to convenience them that we did not need a nurse flown to Africa to accompany us home.