Arch RoamRight Travel Insurance Reviews

Delayed baggage claim. Quick and easy.

Telephone interaction was not very helpful. They want you to do everything on line. Filed a medical claim and am waiting to hear what they say.

24 hour assistance (this was not a medical issue) was not particularly helpful. The claims department customer service rep with whom I spoke was very courteous and helpful. I have filed a claim on 1/14 but have not heard anything yet.

We filed a small ($420) claim because a storm interrupted our trip and we incurred some cancellation fees when we rebooked our hotels. We provided detailed documentation, and our claim was paid in full, but I give Arch RoamRight four stars instead of five because (1) the automated email acknowledgement of my claim submission disappeared into my spam folder, and when I called their customer service phone number to find out the status of the claim I was on hold for a very long time -- I think well over half an hour -- before a human answered (and to her credit was able to quickly determine that the claim had been received and was in their queue), and (2) the time between the filing of my claim and my receipt of their check was a little more than six weeks, not an outrageously long time but not exactly a speedy resolution of such a straightforward claim.

It took them nearly three months to process my claim, which seemed to me to be really excessive; and when I twice emailed them to inquire about its progress, I never received any answer. When I first filed the claim I received a form reply stating that it had been received, and then about three weeks later I received the same reply again, as if they had just discovered it. I really doubted I would ever hear from them about a resolution. In the end they did pay the claim, so at least there's that.

I am starting to get the feeling the RoamRight is a scam. Whenever I contact them about my claim, they tell me it is in final review. It has now been over three months since my wife's accident and I cannot get a straight answer from RoamRight. They leave you on hold forever and then refuse to connect you to someone that has a real answer. I have tried emailing and those they totally ignore. I will not use them again!!

Filing the claim was simple. My only issue was that I waited for two weeks after filing a claim to get an update, and got none until I called.
Email went unanswered. However, once I phoned in I was able to get an update in short order.
Overall, a positive experience.

I injured my back a few months prior to our planned guided kayaking and cultural trip to Bhutan. Arch RoamRight reimbursed my spouse and I the full amount we insured ourselves for. We were so thankful that we had purchased this insurance!

I am still waiting for information regarding my claim. I sent in VERY WELL documented information, but never seem to get past the process of Roam Right receiving my information and providing the name of my claims agent. I sent her an email asking what my claim status was, but never received a reply. I keep hearing reps say they have lots of claims right now because of the Florida Panhandle hurricane. I could understand that if Roam Right was a homeowners insurance company, but it's a travel insurance company. As far as there being numerous claims for canceled flights, I do not believe it. Airlines do not penalize customers impacted by extreme weather that grounds their flights. Also, what kind of traveler takes out trip insurance for 2-3 flights in the USA? What tremendous volume of claims are they talking about???