Arch RoamRight Travel Insurance Reviews

I am very disappointed with Arch Roamright. We filed our claim over a month ago for a missed connection (included in our plan) and have heard nothing from them. I would think that good service means that someone from their company contacts claimants to let them know approximately how long it will take to resolve a claim. I am aware that we filed claims during a hurricane that disrupted service on the East Coast, but a month should be long enough to give us an idea regarding when the claim will be examined.

My IPhone got stolen in the trip. I am very happy that I can make a claim for the personal item loss.

Will not make goid on claim. Company went out of business and i want a full refund. I hav3 sent pages and pages of information. They said the company has to fike bankruptcy. It was a canaduan company and theyjyst abandoned their business. I am due a full refund. I paud insurance to cover just such an eventuality. Would never recommend this company to anyone.

I had a straight forward delay by Norwegian Air that meant I missed my connection in London on easyJet. I contacted Arch RoamRight and submitted the information requested for 'delay'. I received a subsequent email with additional requirements that were essentially impossible to provide - certainly not without hours and hours of effort on my part. It is my clear impression that RoamRight's goal is to make a claim submittal so difficult - so challenging that they avoid the possibility of ever having to pay out on a policy. I am furious with the process and the experience. I will never use your service again.

I am in the process of completing a claim through Arch RoamRight, as, unfortunately, I had to cancel my travel plans. I am having a VERY poor customer service experience with Arch RoamRight. Their communication with me is almost non-existent. They do not respond to my emails. I have had to repeatedly call them to find out the status of my claim, which, after more than a month, has still not been processed. They seem to be overwhelmed with claims and, perhaps, do not have sufficient staff to handle the volume. I was able to speak with a Supervisor, and she assured me my claim would be handled. She provided me her name for any needed followup; however, when I have subsequently tried to contact her, she has been unavailable.

I would give Arch RoamRight a very poor -- one star -- customer service rating.

The process took exactly 1 month from start to finish.

Am waiting for refund. Don’t know how much money I will be refunded. Cannot recommend until claim process is complete.

i have not heard back form you since filling the claim.