Arch RoamRight Travel Insurance Reviews

We were not able to go on our trip due to my wife needing to have back surgery. This sort of event was covered under the policy. RoamRight paid us for the cost of the tickets, right to the penny, and there were no other expenses connected with the trip. I may have interacted with their 24 assistance to begin with, but cannot remember. I received a claim number and representative the day after filing the claim, and was dealing with the claim representative during their normal business hours via email and one direct phone call thereafter.

Now that I understand how the process works, e.g. what is required from me, should I have to file a claim at some point in the future it would not be difficult to do so in a timely manner.

I just mailed a letter explaining why I was filing a claim along with the invoice from the ship's doctor from my cruise on the Azamara Journey. I mailed it to an address that was given online. My insurance was Roam Right Preferred. I am sure my claim will be dealt with quickly and efficiently.

Both the representative who assisted us sign up for the insurance and the customer service rep when I called and asked about filing a claim, were very helpful. I will definitely use Roam Right again in the future.

I will not be available to talk with anyone from May 8-27. I should be able to be reached by internet but I am not counting on it.

RoamRight handled my claim very efficiently and professionally. Their customer service representatives were extremely cordial and professional.

The claim process was a bit slow, but otherwise great.

It's very difficult to file a Claim with their online form. They want extra documentation but don't give you a way to include those documents on the form. Is that a way to prevent the claim or just an IT error?

It turns out that the $500 per person missed connection benefit is woefully inadequate for international flights despite a $800 per person policy. The other limits seem as better coverage for likely need.

We left Atlanta on Mar. 2, 2018 and flew to Boston and were supposed to fly from Boston to Beijing on Mar. 2, 2018 and continue to Chengdu China but were not able to continue our trip until Mar. 4, 2018 because all flights were cancelled because of high winds. We missed 2 days vacation and spent 2 days in airport.

We made several phone calls when we had to suddenly cancel our trip. Customer service providers were helpful and courteous. The claim is not finalized yet so we are hopeful that it will go smoothly.