Arch RoamRight Travel Insurance Reviews

It took them nearly three months to process my claim, which seemed to me to be really excessive; and when I twice emailed them to inquire about its progress, I never received any answer. When I first filed the claim I received a form reply stating that it had been received, and then about three weeks later I received the same reply again, as if they had just discovered it. I really doubted I would ever hear from them about a resolution. In the end they did pay the claim, so at least there's that.

I am starting to get the feeling the RoamRight is a scam. Whenever I contact them about my claim, they tell me it is in final review. It has now been over three months since my wife's accident and I cannot get a straight answer from RoamRight. They leave you on hold forever and then refuse to connect you to someone that has a real answer. I have tried emailing and those they totally ignore. I will not use them again!!

We did not go on this trip. We postponed using the policy until October 2019

Smooth transaction and Customer Service to make a change and answer questions. Peace of Mind A+

Clear with concise information and responses to my questions

Filing the claim was simple. My only issue was that I waited for two weeks after filing a claim to get an update, and got none until I called.
Email went unanswered. However, once I phoned in I was able to get an update in short order.
Overall, a positive experience.

The trip we insured was cancelled by the cruise company, Crystal. I called RoamRight about this, but they would not refund my payment of about $1600.00. However, I did receive confirmation that I could use that credit for insurance on a future trip, which will work well for us. They were very accommodating about the cancellation.

I will continue to use your products for my yearly trips.

Well...other than taking out the insurance and paying for it, I cannot comment at this time until I file the claim and see how that goes. The insurance you offer is secondary to my other insurance so I am waiting for a form from Medicare to file a claim with them, which will be denied, then filing a claim with Premera and after they do something then I will file with you if there is any balance owing. Then I can probably tell you about my experience with your company.