Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Preferred
I am starting to get the feeling the RoamRight is a scam. Whenever I contact them about my claim, they tell me it is in final review. It has now been over three months since my wife's accident and I cannot get a straight answer from RoamRight. They leave you on hold forever and then refuse to connect you to someone that has a real answer. I have tried emailing and those they totally ignore. I will not use them again!!
Charles from COReview Received: December 18, 2018Was this review helpful?4 out of 5 people found this review helpfulReview Updated: 01/15/2019
The claim process was very fair and I was paid fully for my claim. They told me upfront what to send and unlike some claims, I did not receive constant requests for additional information. When I tried to check on the claim, I was simply told it was in process. I wish that they had done a better job of communicating. Overall, I am very pleased and would definitely purchase their insurance for my next trip.
Response from Arch RoamRightCharles,
Thank you for taking the time to reach out to us.
We would like to apologize for the inefficient communication on our part. Please know this is not indicative of the high level of customer service we strive to provide.
One of our claims examiners will call you today to discuss your claim.
“Arch RoamRight policy: PreferredGale from NCReview Received: December 12, 2018Was this review helpful?13 out of 13 people found this review helpfulI have sent them the same information numerous times. They continue to ask for the same information over and over to stall payment. Their mode of operation is to stall payment through customer frustration and delays.
“Arch RoamRight policy: PreferredWe did not go on this trip. We postponed using the policy until October 2019
John from CAReview Received: December 7, 2018Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredSmooth transaction and Customer Service to make a change and answer questions. Peace of Mind A+
Jeff from MAReview Received: December 5, 2018Was this review helpful?1 out of 1 people found this review helpful“Arch RoamRight policy: PreferredClear with concise information and responses to my questions
Adrienne from CAReview Received: December 2, 2018Was this review helpful?1 out of 1 people found this review helpful“Arch RoamRight policy: PreferredFiling the claim was simple. My only issue was that I waited for two weeks after filing a claim to get an update, and got none until I called.
Email went unanswered. However, once I phoned in I was able to get an update in short order.
Overall, a positive experience.Robert from FLReview Received: November 30, 2018Was this review helpful?2 out of 2 people found this review helpful“Arch RoamRight policy: PreferredThe trip we insured was cancelled by the cruise company, Crystal. I called RoamRight about this, but they would not refund my payment of about $1600.00. However, I did receive confirmation that I could use that credit for insurance on a future trip, which will work well for us. They were very accommodating about the cancellation.
CAROLYN from WAReview Received: November 26, 2018Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredI will continue to use your products for my yearly trips.
Nancy from WAReview Received: November 22, 2018Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredWell...other than taking out the insurance and paying for it, I cannot comment at this time until I file the claim and see how that goes. The insurance you offer is secondary to my other insurance so I am waiting for a form from Medicare to file a claim with them, which will be denied, then filing a claim with Premera and after they do something then I will file with you if there is any balance owing. Then I can probably tell you about my experience with your company.
Robert from WAReview Received: November 21, 2018Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredA year ago I purchased the insurance. The representative was very helpful and knowledgeable and answered my questions in a friendly manner. I would purchase the insurance again. Thankfully, there were no issues on my trip so I do not need to make a claim.
Mary from OHReview Received: November 15, 2018Was this review helpful?1 out of 1 people found this review helpful