Compare Arch RoamRight Plans in Just A Few Simple Steps
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
they seemed fine, My Mom passed away, so had to cancel the trip. Waiting for the death certificate so I can file. I assume there will be no problem . . .
I injured my back a few months prior to our planned guided kayaking and cultural trip to Bhutan. Arch RoamRight reimbursed my spouse and I the full amount we insured ourselves for. We were so thankful that we had purchased this insurance!
I am still waiting for information regarding my claim. I sent in VERY WELL documented information, but never seem to get past the process of Roam Right receiving my information and providing the name of my claims agent. I sent her an email asking what my claim status was, but never received a reply. I keep hearing reps say they have lots of claims right now because of the Florida Panhandle hurricane. I could understand that if Roam Right was a homeowners insurance company, but it's a travel insurance company. As far as there being numerous claims for canceled flights, I do not believe it. Airlines do not penalize customers impacted by extreme weather that grounds their flights. Also, what kind of traveler takes out trip insurance for 2-3 flights in the USA? What tremendous volume of claims are they talking about???
Terry,
Thank you for taking the time to leave a review.
We received your claim on October 16 and are reviewing claims in the order in which we received them. Due to a high volume of claims as a result of the recent hurricanes, we are asking for your patience during this process.
When a hurricane threatens – and ultimately impacts – popular domestic tourist destinations such as the Florida coast, Florida panhandle, and the Carolinas, there is great impact on travelers and their plans.
Every day, thousands of savvy travelers help protect their domestic travel plans by purchasing travel insurance for their flights and other travel accommodations.
As a result of hurricanes Florence and Michael, thousands of flights were cancelled and many more were delayed. While some airlines may have policies in place for their travelers when severe weather cancels or delays their flight, this may not be the case for every traveler.
Though the airline’s cancellation policy may allow for a refund, travelers often have other accommodations that are non-refundable. Some travelers may even have already been on their trip and had to evacuate due to the impending weather. There are a number of other claimable events that can be caused by a severe hurricane.
These hurricane related claims also only add to the number of other claims filed by travelers who had their travel plans impacted for reasons outside of the scope of the storm.
If you have any questions about your claim, you can contact our claims department at 855-762-6252.
Unlike some other insurance companies, Arch RoamRight had a "live" phone line for customer service. Others, only offered online services.
When I called for pre-trip information and policy clarification, I was able to speak with a representative who promptly and efficiently answered my questions. Also, Arach RoamRight offers options for political evacuations as well as the standard medical evacuations.
I had never heard of RoamRight before visiting Squaremouth's insurance comparison websites. But I have since learned that several fairly large tour groups use RoamRight. If I travel again, I certainly plan on checking in with RoamRight.
Thank you, Squaremouth, for showing many available insurance options....not normally found in a typical web search.
SquareMouth continues to make it easy to buy travel insurance providing best value. Only contact with RoamRight was to adjust dates of trip. They handled that efficiently and immediately sent me the updated policy.
THANKS
Customer service at Arch RoamRight is outstanding. Our travel plans had to be severely adjusted due to a glitch on the tour company's end. The RoamRight team was responsive, positive and reassuring while enabling us to make different plans.
We will always look to SquareMouth, and especially RoamRight, for our travel insurance needs. They are the best, by far!
I had an eye infection on board ship to the amount of $500.00 I expected to go right through the insurance, but had to go through my primary. I have sent in all my papers to Medicare. I will see how much they pay and will submit the remainder to the insurance I purchased through Arch RoamRight (swquaremouth Policy # TVL1278163018. It will take 60 days to hear from Medicare.
My claim sat in "new" status for 6-7 weeks. After getting no response to emails, I called them. It took 3 phone calls to finally talk to a claims adjuster. The adjuster found and handled my claim promptly from that point and it was paid.
Gave me peace of mind travelling to an area prone to hurricanes. Will definitely be using RoamRight in the future.
Perfect trip to Italy! I was happy to have the comfort of an insurance policy, but even happier to not have to use it.