Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Preferred
Customer service at Arch RoamRight is outstanding. Our travel plans had to be severely adjusted due to a glitch on the tour company's end. The RoamRight team was responsive, positive and reassuring while enabling us to make different plans.
We will always look to SquareMouth, and especially RoamRight, for our travel insurance needs. They are the best, by far!
Margaret from CAReview Received: October 28, 2018Was this review helpful?2 out of 2 people found this review helpful“Arch RoamRight policy: PreferredI had an eye infection on board ship to the amount of $500.00 I expected to go right through the insurance, but had to go through my primary. I have sent in all my papers to Medicare. I will see how much they pay and will submit the remainder to the insurance I purchased through Arch RoamRight (swquaremouth Policy # TVL1278163018. It will take 60 days to hear from Medicare.
Eileen from NYReview Received: October 27, 2018Was this review helpful?1 out of 2 people found this review helpful“Arch RoamRight policy: EssentialSusan from CAReview Received: October 23, 2018Was this review helpful?1 out of 1 people found this review helpfulMy claim sat in "new" status for 6-7 weeks. After getting no response to emails, I called them. It took 3 phone calls to finally talk to a claims adjuster. The adjuster found and handled my claim promptly from that point and it was paid.
“Arch RoamRight policy: PreferredGave me peace of mind travelling to an area prone to hurricanes. Will definitely be using RoamRight in the future.
Janet from COReview Received: October 22, 2018Was this review helpful?1 out of 1 people found this review helpful“Arch RoamRight policy: PreferredPerfect trip to Italy! I was happy to have the comfort of an insurance policy, but even happier to not have to use it.
John from TXReview Received: October 20, 2018Was this review helpful?1 out of 1 people found this review helpful“Arch RoamRight policy: PreferredSandman from TNReview Received: October 20, 2018Was this review helpful?0 out of 0 people found this review helpfulIt took a little while, but overall the process was straight forward and without hiccups. We were forced to evacuate during our fall beach trip to Seaside, FL due to Hurricane Michael. Overall the trip interruption claim was handled efficiently, and without problem. The process seemed a little slow, but overall I was OK with it as the company emailed me updates as the claim's status changed and the process progressed. I received my refund check, and it was right on par with what I thought I should receive. This is why you buy trip insurance, and it reinforces the fact that I won't be caught without it when purchasing an expensive vacation. I've purchased trip insurance for various trips over the years, and never needed it, but the one time you do, it more than pays for itself and the many times you don't....
“Arch RoamRight policy: PreferredI am very disappointed with Arch Roamright. We filed our claim over a month ago for a missed connection (included in our plan) and have heard nothing from them. I would think that good service means that someone from their company contacts claimants to let them know approximately how long it will take to resolve a claim. I am aware that we filed claims during a hurricane that disrupted service on the East Coast, but a month should be long enough to give us an idea regarding when the claim will be examined.
Daniel from FLReview Received: October 19, 2018Was this review helpful?2 out of 2 people found this review helpfulResponse from Arch RoamRightDaniel,
Thank you for taking the time to leave a review.
As you noted, major hurricanes did disrupt travel on the East Coast, causing a significant influx of claims. We are working diligently to thoroughly and accurately review all claims in the order they are submitted.
Your claims examiner will be contacting you soon to update you on the status of your claim. We appreciate your patience.
“Arch RoamRight policy: PreferredThe website would not allow me to buy the policy I wanted directly (on both policies I have bought for separate trips) and I had to call a representative both times to make the purchase. Fix the website.
T from WAReview Received: October 19, 2018Was this review helpful?1 out of 1 people found this review helpful“Arch RoamRight policy: PreferredMy IPhone got stolen in the trip. I am very happy that I can make a claim for the personal item loss.
Kalin from MAReview Received: October 18, 2018Was this review helpful?1 out of 1 people found this review helpful“Arch RoamRight policy: PreferredWe could have used more instruction on just what the policy might cover, or does cover. We could have used more information on just who would provide any care we might need and just where that service might be provided. The whole service seems lacking clarity and seems like a shot in the dark when looking for specific services available through this policiy. MORE, MORE Specifics.
We would look for a different provider next time to feel covered by any insurance at all.Joseph from WIReview Received: October 17, 2018Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightJoseph,
Thank you for taking the time to leave a review.
Before purchasing a plan when comparing via SquareMouth, you are able to view the policy documents which include details such as benefits, benefit limits, definitions, exclusions, and assistance service providers.
You should have also been provided with contact information for our highly-rated customer service team who could have provided answers for any questions you may have had, either before or after purchasing.
We do our best to provide as much policy details to our potential customers as possible in an effort to ensure they are choosing a plan that best fits their travel needs.
We hope when it is time for your next trip, you consider us again. If you need any assistance in the meantime, feel free to contact our customer service team at 855-762-6744.
Last updated: October 29, 2026