Compare Arch RoamRight Plans in Just A Few Simple Steps
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
Am waiting for refund. Don’t know how much money I will be refunded. Cannot recommend until claim process is complete.
Peggy,
Thank you for taking the time to leave a review. We have received your claim and it is currently under review.
If you have any questions about your claim’s status, you can contact us at claims@roamright.com or at 855-762-6252.
I have not had time to submit a claim due to illness but purchasing the policy was easy.
i have not heard back form you since filling the claim.
William,
Thank you for taking the time to reach out to us.
We do not have a record of receiving a claim for you. As much of an inconvenience as it may seem, we will need you to submit your information again. You can do so online at www.roamrightclaims.com You can also print a form and mail or fax it in. Directions can be found at https://www.roamright.com/claims/how-to-file-a-claim/.
We are sorry for any confusion this may have caused. If you have additional questions, please contact our claims department at 855-762-6252.
I made an entry error when buying my policy, and didn't realize the problem until a few days later. I called customer service to make the changes for me. They were great. They made the changes and sent a PDF of the corrected form for my records. I had a smooth flight and vacation, so I didn't have need to file a claim. However, based on my customer service experience, I'm sure I would have had a good experience.
Insurer was not responsive to questions while claim was being processed, but claim was resolved and paid timely.
I have filed a claim for emergency room and pharmacy expenses incurred in Rouen France to treat a urinary tract blockage.
Roy,
Thank you for taking the time to reach out to us. We have received your claim and you will be hearing from us shortly if we need any additional information from you.
Our flight from Paris to Copenhagen was canceled. Called customer service from airline phone. On hold 35 minutes. I was told to call another number. On hold just short of an hour. Hung up and got a hotel for the night and flew on to Copenhagen next day.
Dennis,
Thank you for taking the time to leave a review.
The wait times you described are highly unusual for us, and we have not experience that length of wait time for our customers anytime recently. Is it possible that you tried to contact someone else?
Regarding your flight cancellation and your extra hotel stay, we recommend that you file a claim. You can do so by visiting www.roamrightclaims.com, and if you have any questions you can contact our claims department at claims@roamright.com or at 855-762-6252.
Not yet
I asked for a complete copy of the policy and they would not send it.
Leonard,
Thank you for taking the time to leave a review.
A complete copy of your policy is linked in your order confirmation email, which you acknowledged receipt when you called our customer service team on July 16.
In that call you asked for your policy to be mailed to you as well. Our customer service representative honored your request and one was promptly sent.
Our policy is to send our customers their complete policy via email immediately after purchase, and honor every request for another copy to be sent via email or regular mail. Furthermore, our plan documents can also be found on our website.
Just to ensure you have a copy, here’s a link to your policy you purchased: https://www.roamright.com/description-of-coverage/1142e41f-d590-e811-8111-1418776a18cb.pdf
If you have any questions, please feel free to contact our customer service team at 855-762-6744.
To be completed