Arch RoamRight Travel Insurance Reviews

First time buying travel insurance. Had many questions. Felt I was given honest answers and did not feel pressured to buy more insurance than I needed. Will purchase again for my next trip. Fortunately I did not need to use it.

There was a cancellation for our flight on August 18 from Munich to Prague. In addition, when we arrived to New Jersey (NJ), USA on August Friday 24, our luggages did not appear until 2 days after. So we had spend money in NJ for personal needs (i.e. clothes, hygiene essentials). We flew from NJ to Florida on Saturday, August 25 and the luggages were still missing. They did not arrive to my house until Sunday, August 26 and they were damaged. How can we make a claim? I called your office on Friday but the agent told me that you were closed until Monday. Please contact me via email: kfernandez1@Knights.ucf.edu or soniareyes1@hotmail.com

Customer Service was very friendly and kind. My trip was interrupted due to my father passing away and the representative was very kind. He pointed me to the website where I could begin entering a claim. He offered to email the forms to me as well. His email came almost immediately after our call ended, unfortunately, he sent me the wrong forms. He sent trip cancellation claim forms rather than trip interruption claim forms. I was able to find what I need on the website.

The claim has not yet been filed since I am waiting for United Airline to reimburse the cancellation/change fee first, so I can enter that information on your claim form.

I have recommended this policy to several of my co-workers who also travel frequently.

Amazingly straightforward procedure. I wasn't so much concerned about traditional trip insurance but to cover the costs of an emergency evacuation on a wilderness backpacking trip. Cost for $500,000 of insurance seemed reasonable and my phone call to customer service to confirm the details was handled professionally and efficiently. Happily, I didn't have to use the insurance but the peace of mind was well worth the cost.

I have filed a claim because I had to cancel my trip. I am waiting for a response.

Personnel friendly and knowledgeable when discussing and recommending a policy for this trip

I was pleased to find a reasonably priced policy for emergency evacuation for my hiking trip and recommended your company to my fellow hikers. I'll check with you again when I need travel insurance. Thanks!

We were glad we didn't need it, but Arch RoamRight insurance was priced right and gave us assurance in the event we would need it, especially in Russia, where there is NO American Embassy right now. We could call SOMEBODY if there was a medical emergency. It was easy to purchase, proper documents were furnished, and questions were answered on the customer line. We got call backs when we needed additional information. It was a good company up front.

Excellent customer service, would use again.

Poor disclosures, poor customer service. Quick to deny rather than listen to situation.would stay away if you can