Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
I gave 5 stars for the nice service in the purchase of insurance. But the real test is if/when a person needed to use it. I/we didn't have to.
So unable to rate it until one would actually have to put a claim in. Let's say, it's a comfort to have it and not use it. But proof would be after one had to use it.
We appreciated the convenient on-line way to purchase our policy and will consider using RoamRight again when we travel overseas.
I will be fling flight delay/cancelation and baggage delay. So far the process is a bit complex as I gather the data Roamright requests.
I am currently waiting for airline verification of baggage delay to complete the fling.
Darryl Fey
I requested a cancellation of my insurance due to health problems. I supplied all the information requested, and never received a reply, either yes or no, even though I contacted them by email many times. I finally gave up and considered it a lost cause (and lost money!) and I did not (could not) go on the cruise.
Easy and effective
Everything went fine! No problems.
The best part pf trip was not needing to make a claim but it is nice to know you have backup in case anthing ever was needed
Although I have purchased from you a few times I have not had issues that required your attention. How well each policy would work in an emergency is a relative unknown since it is not up to you but rather up to the individual insurance company. In the past I did have an issue of delayed flight, missing luggage etc and the insurance company was not all forthcoming.
So I would say you present the materials well and have a good staff but who really will stand by my family if there is an urgent need?
The rep that I spoke with on the phone was very helpful.
Many thanks for your patience. I am now back at home following the fracture and dislocation of my right arm. The splint/sling have been removed and I've been seeing the local orthopedic surgeon and physical therapist for follow-up treatment.
Now having full use of my right hand for typing, I intend to file the paperwork for the claim next week.
With many thanks,
Charles
Last updated: October 29, 2026