Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,667
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AVG. MONTH
88
Total Reviews
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SINCE 2012
2,167
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,167 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1484
  • 4
    442
  • 3
    125
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    I requested a cancellation of my insurance due to health problems. I supplied all the information requested, and never received a reply, either yes or no, even though I contacted them by email many times. I finally gave up and considered it a lost cause (and lost money!) and I did not (could not) go on the cruise.

    Lois from WA
    Review Received: April 28, 2018
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    5 out of 6 people found this review helpful
    Arch RoamRight policy: Preferred

    Easy and effective

    May from CA
    Review Received: April 27, 2018
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Everything went fine! No problems.

    Charlotte from CO
    Review Received: April 26, 2018
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    The best part pf trip was not needing to make a claim but it is nice to know you have backup in case anthing ever was needed

    gary from WA
    Review Received: April 25, 2018
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    Although I have purchased from you a few times I have not had issues that required your attention. How well each policy would work in an emergency is a relative unknown since it is not up to you but rather up to the individual insurance company. In the past I did have an issue of delayed flight, missing luggage etc and the insurance company was not all forthcoming.
    So I would say you present the materials well and have a good staff but who really will stand by my family if there is an urgent need?

    diane from FL
    Review Received: April 21, 2018
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    The rep that I spoke with on the phone was very helpful.

    Debora from FL
    Review Received: April 20, 2018
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    Many thanks for your patience. I am now back at home following the fracture and dislocation of my right arm. The splint/sling have been removed and I've been seeing the local orthopedic surgeon and physical therapist for follow-up treatment.

    Now having full use of my right hand for typing, I intend to file the paperwork for the claim next week.

    With many thanks,

    Charles

    Charles from WI
    Review Received: April 20, 2018
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    It was simple and easy. Someone answered my question immediately and solved my issue.

    Nancy from OR
    Review Received: April 19, 2018
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    teresa from CA
    Review Received: April 19, 2018
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    1 out of 2 people found this review helpful

    I still havent heard back about getting refunded for items that I claiming were damaged and lost. This is the reason I got insurance because I carry heavy baggage and airports always loose something or break something. Help me please.

    Arch RoamRight policy: Preferred

    The information from the agent about air line ticket costs and what might be covered was confusing.

    Willy from ID
    Review Received: April 19, 2018
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    0 out of 0 people found this review helpful

Last updated: June 16, 2026