Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
I just mailed a letter explaining why I was filing a claim along with the invoice from the ship's doctor from my cruise on the Azamara Journey. I mailed it to an address that was given online. My insurance was Roam Right Preferred. I am sure my claim will be dealt with quickly and efficiently.
Both the representative who assisted us sign up for the insurance and the customer service rep when I called and asked about filing a claim, were very helpful. I will definitely use Roam Right again in the future.
I will not be available to talk with anyone from May 8-27. I should be able to be reached by internet but I am not counting on it.
Purchasing travel insurance is so confusing. Your rep was a great help.
RoamRight handled my claim very efficiently and professionally. Their customer service representatives were extremely cordial and professional.
I don’t have any other than it would be extremely helpful to lower the work coverage it is a bit high
Only interaction was to increase the coverage after we made more reservations on Airbnb
Called Roam Right prior to departing. We knew we would be filing a claim as Lufthansa Airlines changed flight schedules and we were having to stay an extra day in Sorrento, Italy, because they could not get us home as originally scheduled on April 1st. Return had to be delayed until April 2. Roam Right informed us to wait until we returned to file a claim.
It eas extremely easy to purchase coverage over the phone.
This coverage offered best benefit should I have required medical assistance to be returned to America following illness or accident.
I've used roam right multiple times over the past several yeats. They offer good rates and great customer service. I had a previous small claim and it was paid promptly
The agent was efficient and responsive to our claim and what they needed to finalize the process. The check arrived within several weeks of having all documentation submitted. Overall, a very good experience.
The claim process was a bit slow, but otherwise great.
Last updated: June 16, 2026