Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,197
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AVG. MONTH
40
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Essential

    RoamRight handled my claim very efficiently and professionally. Their customer service representatives were extremely cordial and professional.

    Robert from SC
    Review Received: April 17, 2018
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I don’t have any other than it would be extremely helpful to lower the work coverage it is a bit high

    John from NJ
    Review Received: April 16, 2018
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    Only interaction was to increase the coverage after we made more reservations on Airbnb

    Stephen from NC
    Review Received: April 9, 2018
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    1 out of 1 people found this review helpful
    Arch RoamRight policy: Essential

    Called Roam Right prior to departing. We knew we would be filing a claim as Lufthansa Airlines changed flight schedules and we were having to stay an extra day in Sorrento, Italy, because they could not get us home as originally scheduled on April 1st. Return had to be delayed until April 2. Roam Right informed us to wait until we returned to file a claim.

    Marie from NE
    Review Received: April 8, 2018
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    It eas extremely easy to purchase coverage over the phone.
    This coverage offered best benefit should I have required medical assistance to be returned to America following illness or accident.

    Lynn from AZ
    Review Received: April 8, 2018
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I've used roam right multiple times over the past several yeats. They offer good rates and great customer service. I had a previous small claim and it was paid promptly

    Cynthia from NY
    Review Received: April 7, 2018
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    John from IL
    Review Received: April 7, 2018
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    1 out of 1 people found this review helpful

    The agent was efficient and responsive to our claim and what they needed to finalize the process. The check arrived within several weeks of having all documentation submitted. Overall, a very good experience.

    Arch RoamRight policy: Preferred

    The claim process was a bit slow, but otherwise great.

    Katherine from MN
    Review Received: April 2, 2018
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    1 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    It's very difficult to file a Claim with their online form. They want extra documentation but don't give you a way to include those documents on the form. Is that a way to prevent the claim or just an IT error?

    Kathleen from WA
    Review Received: April 1, 2018
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    1 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    Roam Right medical folks read my medical history & decided to send a "rescue" nurse (Chris) to assist me.
    Turns out, that was a critical decision as I needed not only physical help for my broken leg, but oxygen
    as well. Chris was essential and I couldn't have gotten home without him.

    Mark from WA
    Review Received: April 1, 2018
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    3 out of 3 people found this review helpful