Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,951
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AVG. MONTH
71
Total Reviews
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SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1487
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    It was simple and easy. Someone answered my question immediately and solved my issue.

    Nancy from OR
    Review Received: April 19, 2018
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    Arch RoamRight policy: Preferred

    teresa from CA
    Review Received: April 19, 2018
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    1 out of 2 people found this review helpful

    I still havent heard back about getting refunded for items that I claiming were damaged and lost. This is the reason I got insurance because I carry heavy baggage and airports always loose something or break something. Help me please.

    Arch RoamRight policy: Preferred

    The information from the agent about air line ticket costs and what might be covered was confusing.

    Willy from ID
    Review Received: April 19, 2018
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    Arch RoamRight policy: Preferred

    I just mailed a letter explaining why I was filing a claim along with the invoice from the ship's doctor from my cruise on the Azamara Journey. I mailed it to an address that was given online. My insurance was Roam Right Preferred. I am sure my claim will be dealt with quickly and efficiently.

    Both the representative who assisted us sign up for the insurance and the customer service rep when I called and asked about filing a claim, were very helpful. I will definitely use Roam Right again in the future.

    I will not be available to talk with anyone from May 8-27. I should be able to be reached by internet but I am not counting on it.

    Jean from ID
    Review Received: April 18, 2018
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    Purchasing travel insurance is so confusing. Your rep was a great help.

    Charles from TX
    Review Received: April 17, 2018
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Essential

    RoamRight handled my claim very efficiently and professionally. Their customer service representatives were extremely cordial and professional.

    Robert from SC
    Review Received: April 17, 2018
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I don’t have any other than it would be extremely helpful to lower the work coverage it is a bit high

    John from NJ
    Review Received: April 16, 2018
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    Only interaction was to increase the coverage after we made more reservations on Airbnb

    Stephen from NC
    Review Received: April 9, 2018
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    1 out of 1 people found this review helpful
    Arch RoamRight policy: Essential

    Called Roam Right prior to departing. We knew we would be filing a claim as Lufthansa Airlines changed flight schedules and we were having to stay an extra day in Sorrento, Italy, because they could not get us home as originally scheduled on April 1st. Return had to be delayed until April 2. Roam Right informed us to wait until we returned to file a claim.

    Marie from NE
    Review Received: April 8, 2018
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    It eas extremely easy to purchase coverage over the phone.
    This coverage offered best benefit should I have required medical assistance to be returned to America following illness or accident.

    Lynn from AZ
    Review Received: April 8, 2018
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    0 out of 0 people found this review helpful

Last updated: October 29, 2026