Compare Arch RoamRight Plans in Just A Few Simple Steps
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
We did not have our policy and insurance cards, we are in Florida for 3 months did not have our printer, so they sent all our stuff to the campground we were camping at. Customer service was great, we have used squaremouth and roamright before we will use again . I suggest that anyone cruising should consider travel insurance, we were on a cruise with emergency stop and saw the helicopter land to take someone to the main land . My wife and I figured that would cost a lot , we have purchased the travel insurance ever since.
Easy peasy!!
RoamRight displayed poor customer service during the claim process and provided contradictory responses. First they said I had submitted everything they need, and it should take them a month to process the claim. But when I didn't hear from them for over a month, I followed up and they said they had sent me an email over 3 weeks earlier asking for yet another item which was ridiculous to ask for. Even though I had received other earlier emails from RoamRight confirming my claim had been filed, I never received that email and I’m sure it was never sent. And over 3 weeks had passed without a response and no follow up whatsoever? Fortunately Delta Airlines, much to my surprise, provided a refund on a non-refundable ticket and I was able to cancel my claim. Poor poor service and I believe RoamRight is happy to have claims dragging and possibly never get paid. I’ve bought travel insurance from RoamRight several times before and never filed a claim. Goodbye RoamRight, you won’t see me buying your policies again.
Thank you for taking the time to leave a review.
We apologize for any miscommunication that may have occurred during your claims process. We strive to clearly communicate with our claimants throughout the entire claims process.
In addition, we also strive to adjudicate claims in a timely manner. However, in order to fairly, thoroughly, and accurately review claims, we do request a 30-day turnaround from the time we receive all documentation needed.
In regards to the additional requested documentation, all documentation requested by our claims examiners are necessary in order for them to make an accurate decision on the claim.
Again, we are sorry to hear that you had an unsatisfactory experience. If you have any further questions or concerns, please do not hesitate to contact our claims department at claims@roamright.com or at 855-762-6252.
Thank you for posting a review of RoamRight.
We apologize for your negative experience.
A member of our Zero Complaint Team will contact you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
In September, 2017, two hurricanes hit the island of St. John, which was our destination for February 2018. Since we were traveling on President's Week in 2018
(we have a teacher in our family and can only travel President's Week and Spring Break), we knew St. John's Island was devastated and out of 50 restaurants, according to reports, only one was in working order, not counting the docks, pools, vegetation, beaches, destroyed homes, etc. We, as a family had to make a decision. We decided to file a claim for the deposit we had paid for the Villa.
We were insured for $4500.00, but only wanted our deposit back of around $2400.00. The Villa did not offer refunds and that is why I purchased insurance.
When I contacted RoamRight in September 2017, I was told it was too early to file a claim because the trip was not until February 2018 and as long as there was electricity and running water at that time in the villa, they would not cover my deposit. After sending them numerous news articles, regarding the devastation, they turned my claim down three times. I even had the NC Insurance Commissioner contact them with no avail. We could not take a chance that the island would be back up to "snuff" because we had a family vacation planned during a very popular vacation period and we had to make other arrangements for a place that had not had devastation. We did not have insurance for our over $3000.00 in flights, but the airlines were more than happy to accommodate us with new flights to another location at not extra charge, not even change fees. We rebooked in Paradise Island for Spring Break week of 2018, due to the fact President's Week there was not doable. The Villa owner at St. John has finally offered me another stay at another week, but because this is a family vacation with only certain weeks to that we could all go with family and grandchildren (toddlers), there is no certainty this can ever be used and $2400.00 is most likely, down the drain and tied up not able to be used towards the $5000.00 villa at Paradise Island.
I am a travel agent and used your company to find new options for my business. Being disappointed is an understatement. I have all documentation if you need it and really know no where else to turn at this point except to pass the word to my agency, "Cruises & Tours" Jacksonville, Florida and our community board. Any help would be appreciated.
Sincerely,
Debbie Capps
Thank you for taking the time to reach out to us.
Every travel insurance plan has a description of coverage that outlines the covered reasons for all benefits, including trip cancellation. Pursuant to natural disasters, the trip cancellation benefit is payable if the destination is under mandatory evacuation or if your primary residence or destination is deemed uninhabitable, among other reasons. The trip cancellation benefit is not payable simply because beaches, docks, and pools are not in perfect condition.
When you initially filed your trip cancellation claim in September, we were unable to properly evaluate your claim since your travel dates were not until February. Since your travel dates had yet to occur, we were unable to determine if your destination was uninhabitable as a result of the hurricane.
However, during our initial analysis of the claim in October, the manager of the property where you were scheduled to stay informed us that the property did not withstand any damage from the storm and that he had guests scheduled to check in that same day.
As a travel agent, you should be aware that travel insurance companies are bound to the description of coverage that accompanies every policy, and claims must be adjudicated in accordance.
If you have any further questions, please feel free to contact our claims department at claims@roamright.com or by phone at 855-762-6252.
I LOVE SQUAREMOUTH!!!
Very easy to obtain and the price was right. I rated my experience with RoamRight during my trip with 1 star, because thankfully I did not have to use it.
Simple process for often overlooked coverage. Thank you for the safety net!
The claim I submitted was acted upon quickly. Within two weeks I had the check with the amount that I was due. There was no hassle, no equivocation, nothing negative to report. I am using RoamRight for my next travel experience as I know this is an honest company within an industry that is sometimes suspect. Reading this recommendation (and that is what I intend it to be) may cause you to wonder about its authenticity. Skepticism is understandable. But I am in no way associated with the company or any of its employees, or its parent organization. I am just an extremely pleased customer, most happy to pass along a good word or two about RoamRight. Enjoy your trip!
Thank you for taking the time to leave a review. We are happy to hear you were satisfied with our claims process, and we look forward to helping protect your next trip.
This was the second trip that I purchased your travel insurance protection and I feel more than satisfied that I was getting excellent coverage at a fair price!
Needless to say, I will be continuing as a customer for my future travels!
Thank you for your review. We are happy to hear you were satisfied with our coverage and service. We look forward to helping protect your next trip.
It's difficult to rate your company and service at this point because last week I filed a minor claim for a doctor visit and some prescription meds while in Mexico and until I know the disposition of the claim I'm unable to completely evaluate RoamRight.
One of your questions is whether you can contact me in 4 weeks regarding my claim. I will be out of the country from March 12th-April 7th but you can reach me via email or by phone after I return.
Review Updated: 04/30/2018
When i purchased the insurance I didn't realize that the policy was secondary to any insurance policy that I already held. Buried deep in the conditional language is the following language that was sent to me by the RoamRight agent who received my claim:
"Excess Insurance: Insurance provided by this policy shall be in excess of all other valid and collectible insurance or indemnity (except for Optional Air Flight Only Accidental Death and Dismemberment) or as required by state law. If at the time of the occurrence of any loss there is other valid and collectible insurance or indemnity in place, We shall be liable only for the excess of the amount of loss, over the amount of such other insurance or indemnity, and applicable deductible. Recovery of losses from other parties does not result in a refund of premium paid."
I have Medicare as my primary coverage. It is not "other valid and collectible insurance..." Medicare does not provide international medical coverage for doctor services. That's the reason I purchased the RoamRight policy through Squaremouth. I would not have purchased any policy for my international travel and medical insurance that is in a secondary position. After submitting my claim to RoamRight for $88.56 I received an email saying that I had to submit my claim to Medicare before RoamRight would consider my claim. I told them Medicare doesn't cover my claim but they said I would need to submit my claim to Medicare and if they declined coverage I would need to submit proof of the decline to RoamRight. I did as requested and after receiving the obvious decline by Medicare of my claim I forwarded the Medicare declination to RoamRight. At that point they processed the claim and sent me a check.
The problem with all of this is that it's a lot more trouble and inconvenience to have to submit a claim to Medicare knowing the claim will be declined. In addition, my illness occurred in January and it took until May 1st to get my reimbursement because Medicare submittals and replies is such a long process.
When reviewing the summaries at your web site for the various insurance policies one of the primary items listed should be whether that particular coverage is primary or secondary. To have to dig through all the conditional language to find this obscure language is not serving your customer's best interest.
I learned the lesson to make sure that any international travel and medical coverage that I purchase in the future is primary for that specific trip. Unfortunately, I'm traveling to Argentina and Antarctica in January and I've already purchased RoamRight coverage for that trip. I'm praying that everything goes well.
Thank you for taking the time to leave a review. Please know that we are currently asking for 30 days in order to thoroughly and accurate review all claims. If you have any questions about the claims process or status of your claims, do not hesitate to contact our claims department at claims@roamright.com or at 855-762-6252.