Arch RoamRight Travel Insurance Reviews

Easy peasy!!

RoamRight displayed poor customer service during the claim process and provided contradictory responses. First they said I had submitted everything they need, and it should take them a month to process the claim. But when I didn't hear from them for over a month, I followed up and they said they had sent me an email over 3 weeks earlier asking for yet another item which was ridiculous to ask for. Even though I had received other earlier emails from RoamRight confirming my claim had been filed, I never received that email and I’m sure it was never sent. And over 3 weeks had passed without a response and no follow up whatsoever? Fortunately Delta Airlines, much to my surprise, provided a refund on a non-refundable ticket and I was able to cancel my claim. Poor poor service and I believe RoamRight is happy to have claims dragging and possibly never get paid. I’ve bought travel insurance from RoamRight several times before and never filed a claim. Goodbye RoamRight, you won’t see me buying your policies again.

In September, 2017, two hurricanes hit the island of St. John, which was our destination for February 2018. Since we were traveling on President's Week in 2018
(we have a teacher in our family and can only travel President's Week and Spring Break), we knew St. John's Island was devastated and out of 50 restaurants, according to reports, only one was in working order, not counting the docks, pools, vegetation, beaches, destroyed homes, etc. We, as a family had to make a decision. We decided to file a claim for the deposit we had paid for the Villa.
We were insured for $4500.00, but only wanted our deposit back of around $2400.00. The Villa did not offer refunds and that is why I purchased insurance.
When I contacted RoamRight in September 2017, I was told it was too early to file a claim because the trip was not until February 2018 and as long as there was electricity and running water at that time in the villa, they would not cover my deposit. After sending them numerous news articles, regarding the devastation, they turned my claim down three times. I even had the NC Insurance Commissioner contact them with no avail. We could not take a chance that the island would be back up to "snuff" because we had a family vacation planned during a very popular vacation period and we had to make other arrangements for a place that had not had devastation. We did not have insurance for our over $3000.00 in flights, but the airlines were more than happy to accommodate us with new flights to another location at not extra charge, not even change fees. We rebooked in Paradise Island for Spring Break week of 2018, due to the fact President's Week there was not doable. The Villa owner at St. John has finally offered me another stay at another week, but because this is a family vacation with only certain weeks to that we could all go with family and grandchildren (toddlers), there is no certainty this can ever be used and $2400.00 is most likely, down the drain and tied up not able to be used towards the $5000.00 villa at Paradise Island.

I am a travel agent and used your company to find new options for my business. Being disappointed is an understatement. I have all documentation if you need it and really know no where else to turn at this point except to pass the word to my agency, "Cruises & Tours" Jacksonville, Florida and our community board. Any help would be appreciated.

Sincerely,
Debbie Capps

I LOVE SQUAREMOUTH!!!

Very easy to obtain and the price was right. I rated my experience with RoamRight during my trip with 1 star, because thankfully I did not have to use it.

Simple process for often overlooked coverage. Thank you for the safety net!

The claim I submitted was acted upon quickly. Within two weeks I had the check with the amount that I was due. There was no hassle, no equivocation, nothing negative to report. I am using RoamRight for my next travel experience as I know this is an honest company within an industry that is sometimes suspect. Reading this recommendation (and that is what I intend it to be) may cause you to wonder about its authenticity. Skepticism is understandable. But I am in no way associated with the company or any of its employees, or its parent organization. I am just an extremely pleased customer, most happy to pass along a good word or two about RoamRight. Enjoy your trip!

This was the second trip that I purchased your travel insurance protection and I feel more than satisfied that I was getting excellent coverage at a fair price!
Needless to say, I will be continuing as a customer for my future travels!

It's difficult to rate your company and service at this point because last week I filed a minor claim for a doctor visit and some prescription meds while in Mexico and until I know the disposition of the claim I'm unable to completely evaluate RoamRight.

One of your questions is whether you can contact me in 4 weeks regarding my claim. I will be out of the country from March 12th-April 7th but you can reach me via email or by phone after I return.

Filed a claim for my daughter and son in law, as she is pregnant and high risk. Doctor's orders to not travel. We filled out the claim form with doctors written notes as to why my daughter cannot travel. We sent in the Gate 1 Travel payment sheet showing our payment in full and what the loss was for cancelling. These were the items RoamRight said was needed. Roam Right then called my daughter's doctor and requested her full medical records for the last 6 months. I think this is breaking HIPPA rules, but they told my daughter she had to release these records or the claim could not be fulfilled. So, she released them. We were on our Greece trip last week, or I would have told my daughter not to release these medical records. THEN, they now want our credit card statement showing the Gate 1 Travel payment. I am not comfortable with this request, as it is none of their business how, why or when we paid for the trip. But, once again, was told they could not process the claim without this. They already have confirmation from Gate 1 Travel of our full payment and losses, due to cancellation. Why in the world are they making this so difficult?