Compare Arch RoamRight Plans in Just A Few Simple Steps
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
It's difficult to rate your company and service at this point because last week I filed a minor claim for a doctor visit and some prescription meds while in Mexico and until I know the disposition of the claim I'm unable to completely evaluate RoamRight.
One of your questions is whether you can contact me in 4 weeks regarding my claim. I will be out of the country from March 12th-April 7th but you can reach me via email or by phone after I return.
Review Updated: 04/30/2018
When i purchased the insurance I didn't realize that the policy was secondary to any insurance policy that I already held. Buried deep in the conditional language is the following language that was sent to me by the RoamRight agent who received my claim:
"Excess Insurance: Insurance provided by this policy shall be in excess of all other valid and collectible insurance or indemnity (except for Optional Air Flight Only Accidental Death and Dismemberment) or as required by state law. If at the time of the occurrence of any loss there is other valid and collectible insurance or indemnity in place, We shall be liable only for the excess of the amount of loss, over the amount of such other insurance or indemnity, and applicable deductible. Recovery of losses from other parties does not result in a refund of premium paid."
I have Medicare as my primary coverage. It is not "other valid and collectible insurance..." Medicare does not provide international medical coverage for doctor services. That's the reason I purchased the RoamRight policy through Squaremouth. I would not have purchased any policy for my international travel and medical insurance that is in a secondary position. After submitting my claim to RoamRight for $88.56 I received an email saying that I had to submit my claim to Medicare before RoamRight would consider my claim. I told them Medicare doesn't cover my claim but they said I would need to submit my claim to Medicare and if they declined coverage I would need to submit proof of the decline to RoamRight. I did as requested and after receiving the obvious decline by Medicare of my claim I forwarded the Medicare declination to RoamRight. At that point they processed the claim and sent me a check.
The problem with all of this is that it's a lot more trouble and inconvenience to have to submit a claim to Medicare knowing the claim will be declined. In addition, my illness occurred in January and it took until May 1st to get my reimbursement because Medicare submittals and replies is such a long process.
When reviewing the summaries at your web site for the various insurance policies one of the primary items listed should be whether that particular coverage is primary or secondary. To have to dig through all the conditional language to find this obscure language is not serving your customer's best interest.
I learned the lesson to make sure that any international travel and medical coverage that I purchase in the future is primary for that specific trip. Unfortunately, I'm traveling to Argentina and Antarctica in January and I've already purchased RoamRight coverage for that trip. I'm praying that everything goes well.
Thank you for taking the time to leave a review. Please know that we are currently asking for 30 days in order to thoroughly and accurate review all claims. If you have any questions about the claims process or status of your claims, do not hesitate to contact our claims department at claims@roamright.com or at 855-762-6252.
Filed a claim for my daughter and son in law, as she is pregnant and high risk. Doctor's orders to not travel. We filled out the claim form with doctors written notes as to why my daughter cannot travel. We sent in the Gate 1 Travel payment sheet showing our payment in full and what the loss was for cancelling. These were the items RoamRight said was needed. Roam Right then called my daughter's doctor and requested her full medical records for the last 6 months. I think this is breaking HIPPA rules, but they told my daughter she had to release these records or the claim could not be fulfilled. So, she released them. We were on our Greece trip last week, or I would have told my daughter not to release these medical records. THEN, they now want our credit card statement showing the Gate 1 Travel payment. I am not comfortable with this request, as it is none of their business how, why or when we paid for the trip. But, once again, was told they could not process the claim without this. They already have confirmation from Gate 1 Travel of our full payment and losses, due to cancellation. Why in the world are they making this so difficult?
Thank you for taking the time to reach out to us.
The claims examiner is requesting these documents in order to fully and accurately review the claim, and these requests are common in the travel insurance industry.
It is very important for our claims examiners to know when the payment for travel arrangements was made in order to establish the timeline of events regarding the claim. The documentation you provided does not show date of payment. When submitting credit card statements, we encourage our claimants to redact any information that is not pertinent to the travel arrangements.
Additionally, our claims examiners often need to request further medical documentation in order to confirm the dates of the first symptoms.
We want all of our claimants to feel as comfortable as possible during the claims process, and we assure you that these requests for additional documentation are common not only with other RoamRight claims, but across the industry.
It always our goal to make our claims process fast, efficient, and easy for our travelers, and we hope this explanation provides some answers.
If you have any further questions, please do not hesitate to reach out to our claims department at claims@roamright.com, or by phone at 855-762-6252.
Excellent Service! Will use this company again to cover my next trip!
Thank you for your review. We look forward to helping protect your next trip!
Pretrip purchase went smoothly and the trip went smoothly as well so I am very pleased to report there is nothing to report!
Thank you for your review. We are very happy to hear your trip went well, and we hope you keep us in mind when it’s time for your next trip.
I waited quite a while and didn’t hear from them so finally I called them. They told me the claim would be reviewed. In a few more weeks they sent me an email showing the amount I would receive and a couple of weeks later I received their checks; one for my husband and one for me. So yes, I am satisfied.
Our travel arrangements were canceled with out our knowledge and one bag was delayed 24 hours.
Thank you for taking the time to leave a review. We are sorry to hear about your trip. If you need to file a claim, or would simply like more information about filing a claim, please feel free to contact our claims department at claims@roamright.com or at 855-762-6252.
Still waiting from the cruise line for one piece of documentation in order to submit the claim. Can more realistically evaluate the insurer as to the handling of the claim when all paperwork has been submitted.
Thank you for taking the time to leave a review. If you need any assistance during the claims process, please feel free to contact our claims department at claims@roamright.com or at 855-762-6252.
Great service
Thank you for your review. We hope you keep us in mind when it’s time for your next trip.
Bitten by dog in Laos. Went to vaccination clinic day I returned to US. Told not covered. Coverage stops as soon as you return. Will never us them again.
Thank you for taking the time to leave a review.
The medical benefits of travel insurance are designed to provide coverage for emergency treatment received while on your trip. Your ID card lists the contact information for our international assistance center. If you had called them immediately after the incident, they could have directed you to a reputable medical facility that would have been able to provide any needed vaccinations or wound care. In this instance, such care would have been covered by your travel insurance policy.
Consistent with travel insurance industry practice, any medical care sought after returning home is not covered by travel insurance.
If you have any further questions, please do not hesitate to contact our claims department at claims@roamright.com or at 855-762-6252.
Still waiting to hear about claim from RoamRight.
Review Updated: 03/17/2018
They handled my claim in 3 weeks with my claim and support receipts done on-line. Was very satisfied.
Ivan,
Thank you for taking the time to leave a review. We received your claim on Wednesday, February 14, 2018. We are currently asking for 30 days in order to thoroughly and accurately review claims.
If you have any questions about your claim, feel free to contact our claims department at claims@roamright.com or at 844-762-6252.
Last updated: June 17, 2026