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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,197
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AVG. MONTH
40
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
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  • “
    Arch RoamRight policy: Preferred

    Excellent Service! Will use this company again to cover my next trip!

    Lynne from MA
    Review Received: February 23, 2018
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We look forward to helping protect your next trip!

    “
    Arch RoamRight policy: Preferred

    Pretrip purchase went smoothly and the trip went smoothly as well so I am very pleased to report there is nothing to report!

    Glen from WA
    Review Received: February 23, 2018
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are very happy to hear your trip went well, and we hope you keep us in mind when it’s time for your next trip.

    “
    Arch RoamRight policy: Essential

    Cheryl from OR
    Review Received: February 22, 2018
    Was this review helpful?
    0 out of 1 people found this review helpful

    I waited quite a while and didn’t hear from them so finally I called them. They told me the claim would be reviewed. In a few more weeks they sent me an email showing the amount I would receive and a couple of weeks later I received their checks; one for my husband and one for me. So yes, I am satisfied.

    “
    Arch RoamRight policy: Preferred

    Our travel arrangements were canceled with out our knowledge and one bag was delayed 24 hours.

    Nathan from OR
    Review Received: February 19, 2018
    Was this review helpful?
    0 out of 3 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are sorry to hear about your trip. If you need to file a claim, or would simply like more information about filing a claim, please feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

    “
    Arch RoamRight policy: Preferred

    Still waiting from the cruise line for one piece of documentation in order to submit the claim. Can more realistically evaluate the insurer as to the handling of the claim when all paperwork has been submitted.

    Larry from FL
    Review Received: February 19, 2018
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. If you need any assistance during the claims process, please feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

    “
    Arch RoamRight policy: Elite

    Great service

    Audrey from CA
    Review Received: February 18, 2018
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope you keep us in mind when it’s time for your next trip.

    “
    Arch RoamRight policy: Preferred

    Bitten by dog in Laos. Went to vaccination clinic day I returned to US. Told not covered. Coverage stops as soon as you return. Will never us them again.

    J.N. from CA
    Review Received: February 18, 2018
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    5 out of 6 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review.

    The medical benefits of travel insurance are designed to provide coverage for emergency treatment received while on your trip. Your ID card lists the contact information for our international assistance center. If you had called them immediately after the incident, they could have directed you to a reputable medical facility that would have been able to provide any needed vaccinations or wound care. In this instance, such care would have been covered by your travel insurance policy.

    Consistent with travel insurance industry practice, any medical care sought after returning home is not covered by travel insurance.

    If you have any further questions, please do not hesitate to contact our claims department at claims@roamright.com or at 855-762-6252.

    “
    Arch RoamRight policy: Preferred

    Still waiting to hear about claim from RoamRight.

    Ivan from MN
    Review Received: February 16, 2018
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    0 out of 1 people found this review helpful

    Review Updated: 03/17/2018

    They handled my claim in 3 weeks with my claim and support receipts done on-line. Was very satisfied.

    Response from Arch RoamRight

    Ivan,

    Thank you for taking the time to leave a review. We received your claim on Wednesday, February 14, 2018. We are currently asking for 30 days in order to thoroughly and accurately review claims.

    If you have any questions about your claim, feel free to contact our claims department at claims@roamright.com or at 844-762-6252.

    “
    Arch RoamRight policy: Preferred

    I filed a claim nearly two weeks ago for medical expenses related to inpatient care and lost lodging due to trip cancellation. I have not heard a word! Some insurance

    Gregory from ID
    Review Received: February 16, 2018
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We received your claim on 2/5/18 and you should have received our claim confirmation email. We ask for a turnaround time of 30 days in order to thoroughly and accurate review your claim.

    If you have any further questions about your claim, you can contact our claims department at claims@roamright.com, or at 844-762-6252.

    “
    Arch RoamRight policy: Preferred

    Insurance representative was very helpful in answering my questions and concerns about the policy I purchased. The actual
    policy was easy to download from my lap top. I carried a copy of it on our trip and recorded the companies phone contacts into
    my mobile phone for easy reference if needed. The trip went smoothly and without incident and no claims were filed. The cost for this insurance was reasonable compared to the other companies I checked on the comparison websites and the testimonials from previous customers were very helpful in my final decision to go with SquareMouth.

    Al from CA
    Review Received: February 8, 2018
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for choosing RoamRight. We are happy to hear you were satisfied with our coverage and service, and we hope you keep us in mind when it’s time for your next trip.

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