Need help? Call a SquareMouth Travel Expert 1-800-240-0369 | 8AM to 10PM ET Daily

Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
Calendar icon
SINCE 2012
83,306
Calendar icon
AVG. MONTH
50
Total Reviews
Star icon
SINCE 2012
2,165
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,165 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1483
  • 4
    441
  • 3
    125
  • 2
    30
  • 1
    51
  • Filter By
    Filter
    Sort By
    Sort
  • “
    Arch RoamRight policy: Preferred

    Filed a claim for my daughter and son in law, as she is pregnant and high risk. Doctor's orders to not travel. We filled out the claim form with doctors written notes as to why my daughter cannot travel. We sent in the Gate 1 Travel payment sheet showing our payment in full and what the loss was for cancelling. These were the items RoamRight said was needed. Roam Right then called my daughter's doctor and requested her full medical records for the last 6 months. I think this is breaking HIPPA rules, but they told my daughter she had to release these records or the claim could not be fulfilled. So, she released them. We were on our Greece trip last week, or I would have told my daughter not to release these medical records. THEN, they now want our credit card statement showing the Gate 1 Travel payment. I am not comfortable with this request, as it is none of their business how, why or when we paid for the trip. But, once again, was told they could not process the claim without this. They already have confirmation from Gate 1 Travel of our full payment and losses, due to cancellation. Why in the world are they making this so difficult?

    Marie from NE
    Review Received: February 24, 2018
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to reach out to us.

    The claims examiner is requesting these documents in order to fully and accurately review the claim, and these requests are common in the travel insurance industry.

    It is very important for our claims examiners to know when the payment for travel arrangements was made in order to establish the timeline of events regarding the claim. The documentation you provided does not show date of payment. When submitting credit card statements, we encourage our claimants to redact any information that is not pertinent to the travel arrangements.

    Additionally, our claims examiners often need to request further medical documentation in order to confirm the dates of the first symptoms.

    We want all of our claimants to feel as comfortable as possible during the claims process, and we assure you that these requests for additional documentation are common not only with other RoamRight claims, but across the industry.

    It always our goal to make our claims process fast, efficient, and easy for our travelers, and we hope this explanation provides some answers.

    If you have any further questions, please do not hesitate to reach out to our claims department at claims@roamright.com, or by phone at 855-762-6252.

    “
    Arch RoamRight policy: Preferred

    Excellent Service! Will use this company again to cover my next trip!

    Lynne from MA
    Review Received: February 23, 2018
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We look forward to helping protect your next trip!

    “
    Arch RoamRight policy: Preferred

    Pretrip purchase went smoothly and the trip went smoothly as well so I am very pleased to report there is nothing to report!

    Glen from WA
    Review Received: February 23, 2018
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are very happy to hear your trip went well, and we hope you keep us in mind when it’s time for your next trip.

    “
    Arch RoamRight policy: Essential

    Cheryl from OR
    Review Received: February 22, 2018
    Was this review helpful?
    0 out of 1 people found this review helpful

    I waited quite a while and didn’t hear from them so finally I called them. They told me the claim would be reviewed. In a few more weeks they sent me an email showing the amount I would receive and a couple of weeks later I received their checks; one for my husband and one for me. So yes, I am satisfied.

    “
    Arch RoamRight policy: Preferred

    Our travel arrangements were canceled with out our knowledge and one bag was delayed 24 hours.

    Nathan from OR
    Review Received: February 19, 2018
    Was this review helpful?
    0 out of 3 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are sorry to hear about your trip. If you need to file a claim, or would simply like more information about filing a claim, please feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

    “
    Arch RoamRight policy: Preferred

    Still waiting from the cruise line for one piece of documentation in order to submit the claim. Can more realistically evaluate the insurer as to the handling of the claim when all paperwork has been submitted.

    Larry from FL
    Review Received: February 19, 2018
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. If you need any assistance during the claims process, please feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

    “
    Arch RoamRight policy: Elite

    Great service

    Audrey from CA
    Review Received: February 18, 2018
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope you keep us in mind when it’s time for your next trip.

    “
    Arch RoamRight policy: Preferred

    Bitten by dog in Laos. Went to vaccination clinic day I returned to US. Told not covered. Coverage stops as soon as you return. Will never us them again.

    J.N. from CA
    Review Received: February 18, 2018
    Was this review helpful?
    5 out of 6 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review.

    The medical benefits of travel insurance are designed to provide coverage for emergency treatment received while on your trip. Your ID card lists the contact information for our international assistance center. If you had called them immediately after the incident, they could have directed you to a reputable medical facility that would have been able to provide any needed vaccinations or wound care. In this instance, such care would have been covered by your travel insurance policy.

    Consistent with travel insurance industry practice, any medical care sought after returning home is not covered by travel insurance.

    If you have any further questions, please do not hesitate to contact our claims department at claims@roamright.com or at 855-762-6252.

    “
    Arch RoamRight policy: Preferred

    Still waiting to hear about claim from RoamRight.

    Ivan from MN
    Review Received: February 16, 2018
    Was this review helpful?
    0 out of 1 people found this review helpful

    Review Updated: 03/17/2018

    They handled my claim in 3 weeks with my claim and support receipts done on-line. Was very satisfied.

    Response from Arch RoamRight

    Ivan,

    Thank you for taking the time to leave a review. We received your claim on Wednesday, February 14, 2018. We are currently asking for 30 days in order to thoroughly and accurately review claims.

    If you have any questions about your claim, feel free to contact our claims department at claims@roamright.com or at 844-762-6252.

    “
    Arch RoamRight policy: Preferred

    I filed a claim nearly two weeks ago for medical expenses related to inpatient care and lost lodging due to trip cancellation. I have not heard a word! Some insurance

    Gregory from ID
    Review Received: February 16, 2018
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We received your claim on 2/5/18 and you should have received our claim confirmation email. We ask for a turnaround time of 30 days in order to thoroughly and accurate review your claim.

    If you have any further questions about your claim, you can contact our claims department at claims@roamright.com, or at 844-762-6252.

  • Load More Reviews