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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,951
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AVG. MONTH
71
Total Reviews
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SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1487
  • 4
    442
  • 3
    126
  • 2
    30
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  • “
    Arch RoamRight policy: Elite

    Great service

    Audrey from CA
    Review Received: February 18, 2018
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope you keep us in mind when it’s time for your next trip.

    “
    Arch RoamRight policy: Preferred

    Bitten by dog in Laos. Went to vaccination clinic day I returned to US. Told not covered. Coverage stops as soon as you return. Will never us them again.

    J.N. from CA
    Review Received: February 18, 2018
    Was this review helpful?
    5 out of 6 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review.

    The medical benefits of travel insurance are designed to provide coverage for emergency treatment received while on your trip. Your ID card lists the contact information for our international assistance center. If you had called them immediately after the incident, they could have directed you to a reputable medical facility that would have been able to provide any needed vaccinations or wound care. In this instance, such care would have been covered by your travel insurance policy.

    Consistent with travel insurance industry practice, any medical care sought after returning home is not covered by travel insurance.

    If you have any further questions, please do not hesitate to contact our claims department at claims@roamright.com or at 855-762-6252.

    “
    Arch RoamRight policy: Preferred

    Still waiting to hear about claim from RoamRight.

    Ivan from MN
    Review Received: February 16, 2018
    Was this review helpful?
    0 out of 1 people found this review helpful

    Review Updated: 03/17/2018

    They handled my claim in 3 weeks with my claim and support receipts done on-line. Was very satisfied.

    Response from Arch RoamRight

    Ivan,

    Thank you for taking the time to leave a review. We received your claim on Wednesday, February 14, 2018. We are currently asking for 30 days in order to thoroughly and accurately review claims.

    If you have any questions about your claim, feel free to contact our claims department at claims@roamright.com or at 844-762-6252.

    “
    Arch RoamRight policy: Preferred

    I filed a claim nearly two weeks ago for medical expenses related to inpatient care and lost lodging due to trip cancellation. I have not heard a word! Some insurance

    Gregory from ID
    Review Received: February 16, 2018
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We received your claim on 2/5/18 and you should have received our claim confirmation email. We ask for a turnaround time of 30 days in order to thoroughly and accurate review your claim.

    If you have any further questions about your claim, you can contact our claims department at claims@roamright.com, or at 844-762-6252.

    “
    Arch RoamRight policy: Preferred

    Insurance representative was very helpful in answering my questions and concerns about the policy I purchased. The actual
    policy was easy to download from my lap top. I carried a copy of it on our trip and recorded the companies phone contacts into
    my mobile phone for easy reference if needed. The trip went smoothly and without incident and no claims were filed. The cost for this insurance was reasonable compared to the other companies I checked on the comparison websites and the testimonials from previous customers were very helpful in my final decision to go with SquareMouth.

    Al from CA
    Review Received: February 8, 2018
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for choosing RoamRight. We are happy to hear you were satisfied with our coverage and service, and we hope you keep us in mind when it’s time for your next trip.

    “
    Arch RoamRight policy: Essential

    So far I am not happy with RoamRight. Purchasing the policy was easy. I contacted them while on my vacation and was able to get through right away. The problem arose when I got home and tried to submit the claim online. I submitted the information several times and it wouldn't save. It brought me right back to the main page showing no claim had been filed.

    I called and was told I had to mail in the claim form which I intend to do. It remains to be seen if they will reimburse me for the medical expenses I incurred while traveling.

    Susan from WA
    Review Received: February 6, 2018
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    We do apologize for the inconvenience you experienced while trying to file your claim. Please know that this is not a usual occurrence.

    We are close to launching a new online claims process that will make filing a RoamRight claim online even easier.

    If you have any further questions, please do not hesitate to contact us.

    “
    Arch RoamRight policy: Preferred

    Purchasing the insurance was easy. We did need medical attention during the trip and I haven't filed a claim for it yet. We'll see how that goes after we file for the claim.

    Betty from TX
    Review Received: February 6, 2018
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are sorry to hear about your need for medical attention during your trip.

    If you need any help during your claims process, please do not hesitate to contact our claims department at claims@roamright.com or at 855-762-6252.

    “
    Arch RoamRight policy: Preferred

    On route from Boston, MA, USA to Quito, Ecuador, Copa lost my luggage. As I was on a 2-week voyage through the Galápagos Islands, there were essentials I needed to purchase before leaving Quito for Baltra. I contacted RoamRight by email and they promptly sent a claim form. I plan to submit the claim this week and I’ll see how responsive they are to claims.

    Constance from MA
    Review Received: January 31, 2018
    Was this review helpful?
    1 out of 1 people found this review helpful

    Review Updated: 03/22/2018

    Excellent claim process. I've used RoamRight for years but of course, you never know whether or not a company is good until you need to file a claim. This past trip, I unfortunately had to file a claim for compensation for a baggage delay. The claim process was quick and easy, and the claim was promptly paid.

    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear about your struggles during your trip, but know we are here for you. If you need any assistance filing your claim, feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

    “
    Arch RoamRight policy: Preferred

    RoamRight's policy far surpassed coverages provided by my airline insurance policy at a competitive cost.

    Ron from IA
    Review Received: January 31, 2018
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We hope you keep us in mind when it’s time for your next trip.

    “
    Arch RoamRight policy: Preferred

    This was my first experience purchasing travel insurance. I researched all of the relative companies and found that, by reputation, RoamRight was one of the best. I called their Customer Service to ask a few questions to guide me through the application process. They were extremely helpful, courteous and kind. Even though I did not make a claim, my overall experience with RoamRight will ensure that I will a customer for all of my future travels.

    Robert from AL
    Review Received: January 27, 2018
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear our team was able to help you choose the policy that best fit your needs. We hope you keep us in mind when it’s time for your next trip.

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Last updated: October 29, 2026