Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Preferred
They were efficient in notifying me they received my claim, gave me a contact name and number and fulfilled the claim!
Barbara from GAReview Received: January 22, 2018Was this review helpful?1 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear you are satisfied with our claims process, and we hope you keep us in mind when it’s time to plan your next trip.
“Arch RoamRight policy: PreferredDid not use any service
Bethanne from DEReview Received: January 21, 2018Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for our review. We are happy to hear your trip went well, and we hope you keep us in mind for your next trip.
“Arch RoamRight policy: EssentialFinding the right insurance policy, at a reasonable cost, was a welcome assurance for our trip.
June from MDReview Received: January 20, 2018Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear you were satisfied with your coverage from RoamRight, and we look forward to helping protect your next trip.
“Arch RoamRight policy: EssentialJeremy from VAReview Received: January 17, 2018Was this review helpful?0 out of 1 people found this review helpfulThe online submission was a little tedious, but far preferable to having to send in receipts. It didn't make sense that they asked for the receipts of airfare that had been refunded by the airline, and so therefore we were not even claiming those for insurance purposes. The online system also does not have any key for the progress of the claim. It goes from new claim to completed with nothing in between. It took weeks for our claims to be reviewed. I had to call just to find out the timeline, since the online system doesn't give any indication. We also emailed with some questions, and never received any responses, despite the automated response saying they would respond within 1 business day. We got our refund, so we're happy about that, but the experience definitely could have been improved with better communication.
“Arch RoamRight policy: PreferredMonica from MAReview Received: January 16, 2018Was this review helpful?0 out of 0 people found this review helpfulVery easy to work with.
Response from Arch RoamRightThank you for your review. We look forward to helping protect your next trip.
“Arch RoamRight policy: PreferredExcellent Customer Service when inquiring about emergency plans during a 3 week UK trip. Ended up not needing the insurance but was confident that i knew what to do and that it would be covered.
Michael from FLReview Received: January 15, 2018Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.
“Arch RoamRight policy: PreferredRoamRight IT systems do not recognize my old Prodigy.net email account. Therefore, after I purchased the policy through Squaremouth, five or six days passed and I had not received a confirmation from RoamRight. So I called them and the rep sent me the ID cards and confirmation of the policy coverage through her private email account. This had happened in a previous trip also.
It seems RoamRight should adjust their computer systems so that older email extensions are recognized by their computers so I don't have to call to complete my insurance application with them. Once abroad, it is likely their computers would also not recognize prodigy.net emails from me which might cause difficulties in a real crisis.
Richard from VAReview Received: January 13, 2018Was this review helpful?1 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for reaching out. Since the time you posted your review, we have fixed this issue. The next time you purchase a policy you should receive the confirmation email.
We are sorry for any inconvenience this may have caused.
“Arch RoamRight policy: PreferredEasy company to deal with during the purchase process. Thankfully we did not have to make a claim. We had a wonderful trip!
Thank You.Ted from CAReview Received: January 12, 2018Was this review helpful?1 out of 2 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear your trip went well, and we look forward to helping protect the next one.
“Arch RoamRight policy: PreferredRoamRight was easy to deal with. My claim was for an extra hotel charge and other expenses caused by a delayed connecting flight. While RoamRight's first notice of resolution of the claim had the wrong amount. I emailed them pointing out the discrepancy and they corrected it promptly. Only thing left is for them to send us the check.
Russell from NYReview Received: January 11, 2018Was this review helpful?0 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for your review. We apologize for the initial error, but are happy we were able to quickly resolve the problem.
We look forward to helping protect your next trip.
“Arch RoamRight policy: PreferredVery easy to apply for.
Larry from ILReview Received: January 10, 2018Was this review helpful?0 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for your review. We look forward to helping protect your next trip.
Last updated: October 29, 2026