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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,197
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AVG. MONTH
40
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

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    1482
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    441
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  • “
    Arch RoamRight policy: Preferred

    Excellent Customer Service when inquiring about emergency plans during a 3 week UK trip. Ended up not needing the insurance but was confident that i knew what to do and that it would be covered.

    Michael from FL
    Review Received: January 15, 2018
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    “
    Arch RoamRight policy: Preferred

    RoamRight IT systems do not recognize my old Prodigy.net email account. Therefore, after I purchased the policy through Squaremouth, five or six days passed and I had not received a confirmation from RoamRight. So I called them and the rep sent me the ID cards and confirmation of the policy coverage through her private email account. This had happened in a previous trip also.

    It seems RoamRight should adjust their computer systems so that older email extensions are recognized by their computers so I don't have to call to complete my insurance application with them. Once abroad, it is likely their computers would also not recognize prodigy.net emails from me which might cause difficulties in a real crisis.

    Richard from VA
    Review Received: January 13, 2018
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for reaching out. Since the time you posted your review, we have fixed this issue. The next time you purchase a policy you should receive the confirmation email.

    We are sorry for any inconvenience this may have caused.

    “
    Arch RoamRight policy: Preferred

    Easy company to deal with during the purchase process. Thankfully we did not have to make a claim. We had a wonderful trip!
    Thank You.

    Ted from CA
    Review Received: January 12, 2018
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect the next one.

    “
    Arch RoamRight policy: Preferred

    RoamRight was easy to deal with. My claim was for an extra hotel charge and other expenses caused by a delayed connecting flight. While RoamRight's first notice of resolution of the claim had the wrong amount. I emailed them pointing out the discrepancy and they corrected it promptly. Only thing left is for them to send us the check.

    Russell from NY
    Review Received: January 11, 2018
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We apologize for the initial error, but are happy we were able to quickly resolve the problem.

    We look forward to helping protect your next trip.

    “
    Arch RoamRight policy: Preferred

    Very easy to apply for.

    Larry from IL
    Review Received: January 10, 2018
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We look forward to helping protect your next trip.

    “
    Arch RoamRight policy: Essential

    My flight to Iceland was cancelled, causing me to miss my next flight to France and losing a day of a prepaid tour. I had purchased a RoamRight Essential policy and when I returned home I filed a claim for the missed day. I filed a lot of supporting documentation with the claim. My claim was honored and I had a check within a few weeks.

    Susan from WA
    Review Received: January 8, 2018
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear about your troubles during your trip, but we are happy that you were satisfied with our claims process.

    We hope you keep us in mind when it’s time for your next trip.

    “
    Arch RoamRight policy: Preferred

    Our luggage did not arrive with us. They contacted the airlines on our behalf and were in touch daily until we finely received it four days later.

    Israel from CT
    Review Received: January 3, 2018
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. It was our pleasure to help you with your luggage issue, and we look forward to helping protect your next trip.

    “
    Arch RoamRight policy: Essential

    The woman who helped me from RoamRight was delightful and clear. I have had no further contact with RoamRight.

    Leslie from CO
    Review Received: December 28, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you were satisfied with our service, and we hope you keep us in mind when it’s time for your next trip.

    “
    Arch RoamRight policy: Preferred

    Too early to make any conclusions.

    Michael from PA
    Review Received: December 24, 2017
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    1 out of 3 people found this review helpful

    Review Updated: 01/21/2018

    Word trickery in the policy was used to under-compensate my losses.

    Response from Arch RoamRight

    Thank you for leaving a review.

    When a traveler purchases a RoamRight travel insurance policy, they receive a confirmation email that includes their Confirmation of Benefits as well as the Description of Coverage for the plan purchased, which we encourage all travelers to read.

    Within the Description of Coverage, benefit limits and benefit definitions are clearly outlined. Claims examiners must administer payment based on the limits and definitions in the Description of Coverage.

    If you have any further questions, please feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

    “
    Arch RoamRight policy: Preferred

    RoamRight is a great coverage to have. I travel frequently and will keep you on board for future travel insurance needs. I did have to file a claim on luggage delay. Thank you

    Amy from PA
    Review Received: December 23, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for being such a loyal RoamRight traveler! We look forward to helping protect your next trip.

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