Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Elite
We would purchase again for the peace of mind this brought for this trip. We had two friends have accidents while they were traveling and you just never know when you’ll need it. The small expense was well worth it.
TJRL from PAReview Received: October 27, 2019Was this review helpful?4 out of 4 people found this review helpful“Arch RoamRight policy: PreferredIt turns out we should probably purchase primary medical instead of secondary, as finding a way to get to a doctor in Madrid was going to be a big hassle. The only recommended sources were hospitals (ER's) and that is not useful for a cold/flu situation. A doctor in a clinic would be much better and easier to access the services.
Took them a long time to get back to us after we initially called.
Kip from CAReview Received: October 17, 2019Was this review helpful?7 out of 7 people found this review helpful“Arch RoamRight policy: PreferredLinda from CAReview Received: October 8, 2019Was this review helpful?8 out of 10 people found this review helpfulI lost a NorthFace triclimate jacket at Reykjavik Airport going through security. While I thought it was unlikely that it would be retrieved and planned to file a loss claim, I made multiple queries and took several weeks of communications to see if there was an airport lost and found and security finally found the jacket. Instead of a complete loss of a costly jacket, I found the jacket and was charged about $50 mailing fee from Reykjavik. I filed the claim for the mailing cost and this was denied as they said there was not a loss and mailing is not covered. I now regret the due diligence of the correspondence and contacts to get the jacket back through Airport security. As it is said, ‘no good deed goes unpunished.' Arch RoamRight encourages claims of full loss!
“Arch RoamRight policy: EssentialI purchased a basic policy and then when I completed my payment to travel agency, upgraded my policy. The customer service rep I spoke with on the phone made it quite painless to do so.
Laird from CAReview Received: October 4, 2019Was this review helpful?2 out of 3 people found this review helpful“Arch RoamRight policy: PreferredRobert from COReview Received: October 2, 2019Was this review helpful?11 out of 12 people found this review helpfulWe filed a claim for two airline tickets we had to buy as a result of a lengthy delay of a transatlantic flight (missed connection in CDG). Just received two checks for teh entire amount about 6 weeks after filing. This was definitely a good investment! Will use RoamRight again.
“Arch RoamRight policy: PreferredEverything was fine. But it was confusing at times in terms of trying to pick the best policy option for me. I figured it out eventually, but my conversation with customer service was not very helpful. They could not adequately answer my questions. The email prior to our trip was extremely helpful.
James from GAReview Received: September 28, 2019Was this review helpful?5 out of 5 people found this review helpful“Arch RoamRight policy: PreferredEasy to work wit6. Answered my questions about the policy. Great price
JAMES from GAReview Received: September 28, 2019Was this review helpful?1 out of 1 people found this review helpful“Arch RoamRight policy: PreferredQuick & easy service, would recommend!
Susan from GAReview Received: September 23, 2019Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredNo contact means that there were no problems that would be addressed by policy. That is good. The purchasing of policy was easy once we decided what we wanted.
Anonomous from AZReview Received: September 19, 2019Was this review helpful?1 out of 1 people found this review helpful“Arch RoamRight policy: PreferredBuying the policy was easy. It was clearly explained to me. Since happily I didn't have to file a claim, I can't comment on that part of the process.
Elaine from MAReview Received: September 17, 2019Was this review helpful?0 out of 0 people found this review helpful