Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,541
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AVG. MONTH
80
Total Reviews
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SINCE 2012
2,167
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,167 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1484
  • 4
    442
  • 3
    125
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    I just filled out the claim form information and I have to say that asking the Physician to include 6 months worth of documentation on a person's health is ridiculous. I have seen another form where they just ask if the person's condition was stable in the 60 days prior to booking the trip. That makes sense. If my claim for Return fare is rejected because we did not include 6 months of documentation, I will consider this insurance a sham. My father in law has fought a 14 year battle with prostrate cancer. His condition was totally stable in March when we booked the trip but he quickly declined into hospice care and we were called to come home from our tip in July. Thank you for your help, I am filing for Return Fare only and I hope it is processed smoothly. Martha

    Lucia from VA
    Review Received: August 1, 2019
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    10 out of 10 people found this review helpful
    Arch RoamRight policy: Preferred

    As a repeat customer, I continue to be pleased with your process and performance.

    BERNARD from FL
    Review Received: July 18, 2019
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    1 out of 2 people found this review helpful
    Arch RoamRight policy: Preferred

    We felt confident knowing we had good travel insurance. We use arch roam right on all of our trips.

    Mary from OH
    Review Received: July 16, 2019
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    Good assurance to have this travel insurance!

    Joan from CA
    Review Received: July 13, 2019
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I have never purchased travel insurance before. The site gave useful comparison information and deciding which one worked for me was easy to do. I would recommend Arch Roam Right to anyone.

    Anne from CO
    Review Received: July 2, 2019
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    1 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    My wife required treatment at a local clinic in St. John USVI and Rx . United Healthcare communicated by phone to steward us through the process. We are awaiting claim processing.

    Edmond from PA
    Review Received: May 31, 2019
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    4 out of 6 people found this review helpful
    Arch RoamRight policy: Preferred

    When I became ill in a European country I phoned 24 Hour customer service to ask questions about the best way to get care for which I could file a claim, if needed. My questions were answered.
    Happily, the care I received in Vienna, Austria was free under their socialized medical system, and I only paid a small amount out of pocket for antibiotics.

    Alice from TX
    Review Received: May 8, 2019
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    10 out of 12 people found this review helpful
    Arch RoamRight policy: Preferred

    I had a few questions about my policy medical payments (if needed), adding additional coverage as the trip plans grew, etc. All were answered quickly and completely.

    D.L. from CA
    Review Received: May 8, 2019
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    4 out of 6 people found this review helpful
    Arch RoamRight policy: Preferred

    We were delayed for 2 days due to the bomb cyclone and our claim was paid per our plan. I’d buy this insurance again.

    Samuel from CO
    Review Received: May 7, 2019
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    6 out of 6 people found this review helpful
    Arch RoamRight policy: Preferred

    I had to make several changes to our itinerary and RoamRight made changing our insurance to reflect our new plans easy. They were always prompt in e-mailing the new insurance certificate.

    Shannon from VA
    Review Received: May 7, 2019
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    4 out of 5 people found this review helpful