Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,947
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AVG. MONTH
71
Total Reviews
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SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1487
  • 4
    442
  • 3
    126
  • 2
    30
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    51
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  • Arch RoamRight policy: Preferred

    David from GA
    Review Received: August 17, 2019
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    4 out of 4 people found this review helpful

    on line support and call followup very helpful

    Arch RoamRight policy: Preferred

    I took the family to Tanzania. Because of the early booking, I paid in installments. The Customer Service Representative advised me to also get the insurance in installments. Before we left, we received a package giving us phone numbers and information that we might need while we were on our trip. Luckily, we had no issues on the trip; but I felt comfortable that we were in "good hands" if we did. Thank you very much for the peace of mind.

    Jan from TX
    Review Received: August 14, 2019
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    3 out of 4 people found this review helpful
    Arch RoamRight policy: Preferred

    Great service. No complaints.

    John from PA
    Review Received: August 10, 2019
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    I just filled out the claim form information and I have to say that asking the Physician to include 6 months worth of documentation on a person's health is ridiculous. I have seen another form where they just ask if the person's condition was stable in the 60 days prior to booking the trip. That makes sense. If my claim for Return fare is rejected because we did not include 6 months of documentation, I will consider this insurance a sham. My father in law has fought a 14 year battle with prostrate cancer. His condition was totally stable in March when we booked the trip but he quickly declined into hospice care and we were called to come home from our tip in July. Thank you for your help, I am filing for Return Fare only and I hope it is processed smoothly. Martha

    Lucia from VA
    Review Received: August 1, 2019
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    10 out of 10 people found this review helpful
    Arch RoamRight policy: Preferred

    As a repeat customer, I continue to be pleased with your process and performance.

    BERNARD from FL
    Review Received: July 18, 2019
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    1 out of 2 people found this review helpful
    Arch RoamRight policy: Preferred

    We felt confident knowing we had good travel insurance. We use arch roam right on all of our trips.

    Mary from OH
    Review Received: July 16, 2019
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    Good assurance to have this travel insurance!

    Joan from CA
    Review Received: July 13, 2019
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I have never purchased travel insurance before. The site gave useful comparison information and deciding which one worked for me was easy to do. I would recommend Arch Roam Right to anyone.

    Anne from CO
    Review Received: July 2, 2019
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    1 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    My wife required treatment at a local clinic in St. John USVI and Rx . United Healthcare communicated by phone to steward us through the process. We are awaiting claim processing.

    Edmond from PA
    Review Received: May 31, 2019
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    4 out of 6 people found this review helpful
    Arch RoamRight policy: Preferred

    When I became ill in a European country I phoned 24 Hour customer service to ask questions about the best way to get care for which I could file a claim, if needed. My questions were answered.
    Happily, the care I received in Vienna, Austria was free under their socialized medical system, and I only paid a small amount out of pocket for antibiotics.

    Alice from TX
    Review Received: May 8, 2019
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    10 out of 12 people found this review helpful

Last updated: October 27, 2026