Need help? Call a SquareMouth Travel Expert 1-800-240-0369 | 8AM to 10PM ET Daily

Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
Calendar icon
SINCE 2012
83,856
Calendar icon
AVG. MONTH
64
Total Reviews
Star icon
SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1487
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
  • Filter By
    Filter
    Sort By
    Sort
  • “
    Arch RoamRight policy: Essential

    During Trip
    N/A to all

    Claim Process
    Did not file for a claim.

    Ally from NY
    Review Received: February 26, 2013
    Was this review helpful?
    1 out of 2 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    Claim Process
    No claims necessary.

    Matthew from MI
    Review Received: February 26, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Essential

    Before Trip
    Unfortunately I had to file a claim because of delays with Sunwing Airlines. Mailed the claim in last week.

    During Trip
    Called your office immediately when I knew trip was delayed. I received fast and friendly information and a claim was sent to my e-mail address. Thanks!

    Nancy from KY
    Review Received: February 24, 2013
    Was this review helpful?
    73 out of 77 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    During Trip
    I didn't contact customer service during my trip.

    Claim Process
    I haven't filed a claim

    The Antiboortz from GA
    Review Received: February 16, 2013
    Was this review helpful?
    0 out of 4 people found this review helpful
    “
    Arch RoamRight policy: Essential

    During Trip
    not applicable

    Bonnie from PA
    Review Received: February 12, 2013
    Was this review helpful?
    0 out of 4 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    During Trip
    did not need to use the insurance so have no grounds for replying to these questions

    Claim Process
    did not file a claim so cannot comment on these questions

    Jenabou from ME
    Review Received: February 1, 2013
    Was this review helpful?
    0 out of 4 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    During Trip
    Did not contact insurance carrier during the trip.

    Claim Process
    No claim

    Bud from MO
    Review Received: January 24, 2013
    Was this review helpful?
    0 out of 4 people found this review helpful
    “
    Arch RoamRight policy: Essential

    Before Trip
    Did everything online, had no need to contact customer service.

    During Trip
    Did not use.

    Claim Process
    Did not make a claim

    Terri from KY
    Review Received: January 22, 2013
    Was this review helpful?
    0 out of 21 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    During Trip
    Did not use

    Claim Process
    No claims

    Steven from CA
    Review Received: January 14, 2013
    Was this review helpful?
    0 out of 5 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    During Trip
    How do you rate insurance you didn't use?

    Daniel from CA
    Review Received: January 8, 2013
    Was this review helpful?
    0 out of 4 people found this review helpful
  • Load More Reviews

Last updated: September 16, 2026