Trawick International Travel Insurance Reviews

I had an accident on November 1, 2022. I went to Lee Health Care and learned, after several xrays, I had broken my wrist in a fall from a towtruck. I was in the little jumper seat behind the driver. He opened the door for me to get out and my foot caught on the small running board causing me to fall 4 feet onto the pavement. I put out my hand to break my fall. Lee Health accepted my insurance with Trawick and referred me to an Orthopaedic surgeon. They put me in a sling until I was able to see Dr. Skinner at the Institute of Orthopaedic Surgery in Bonita Springs three weeks later. At that time further xrays were done and it was determined I needed a brace but no surgery. In that the Institute did not recognize my insurance, I had to pay them directly but in contacting Trawick customer service they said to do so and submit all the necessary paperwork.

I had to go back to the Institute the end of December and learned that the break had healed but I had severe nerve damage in my hand and carpel tunnel. Dr. Skinner said I may need surgery but had 6 months to determine this.

In that I was going to be back in Canada the end of April, I arranged to see a Neurologist in Canada, as soon as I returned. He was able to determine that some improvement had been made with exercises I was doing but thought I still had damage which might require surgery and in his opinion I had a year from the date of the accident to do this, if necessary. He referred me to an Orthopaedic surgeon in Canada. My hand has responded well to exercise and right now, I’m hopeful no surgery will be required. All of this in Canada was not part of my claim.

However, I have never been reimbursed by Trawick. I have spoken to many customer service personnel and all I’m told is that my claim is in process! My last correspondence was May 30/23, at which time I was told they would get back to me in 15 business days. They have not! I called again in June and the customer service rep wrote a detailed note while I was on the line. She said they were waiting further medical reports. This is what they say every time and there are no more medical reports. I supplied all the medical information (originals) when I submitted my claim in December. I contacted Lee Health in June to be sure they had supplied all the information they had on my case and they had. They had nothing further to submit and didn’t have a request for more. I contacted the Institute, also in June, to see if they were requested further information and they had been in April and faxed all the information they had, which was exact copies of the originals I had submitted. They have not had any further requests.

The total claim is for $447.99 US and it is now going into the 8 month since my accident. I can’t get to speak to a supervisor. I can’t produce medical records I don’t have nor does Lee Health or the Institute of Orthopaedic Surgery.

It is the time of year to be securing insurance for my 6 month trip to Florida in November. I belong to a Canadian Club with 200 members and all were quite interested in my buying my travel insurance in the US and are awaiting to hear my findings. I realize my mistake was not going to a specialist whom was in the Trawick Network but when I needed to see surgeon, I never thought to be sure the referral was in the same Network. I just wanted to be treated.

It was an accident. I need someone to check into this, as I’m so disappointed in the service I have received from Trawick and concerned about purchasing again. If I the been charge had been much more, because this is taking too long to be settled, I’d be in financial hardship. I’d appreciate any help you can provide in getting this claim completed.

This is the first time I’ve had to use travel insurance for an accident in all the years I have been purchasing insurance, I feel badly that this occurred so soon after I arrived. I needed my car which had to be towed to be fixed and never expected to have an accident.

I’d appreciate any help you can provide. I can always be reached at this email; susken@shaw.ca or by phone at 604 531 9125. Thank you, Susan Keeping

I did not have any pre-departure experience with Trawick International. I tried to leave it blank but it would not so I had to pick something.
I liked the policy from Square Mouth and picked it. Square Mouth is very helpful.

Thank goodness we did not have to use this policy

Since this was the first time I bought third party travel insurance, I had a lot of questions. I spoke to Trawick before I purchased to clarify how things worked. To assure the policy covered any pre-existing health conditions, I purchased the policy the same day as I placed the first deposit on the trip. I then added dollar amounts to the policy as I paid for all parts of the trip. It made so much sense to cover my entire trip from the time I left home until my return, since you never know at what point problems may occur. As the trip approached I called with "what if" questions: like suppose my luggage is lost by the airline and is not found before I set sail on my cruise. I knew exactly what support number to call, what the policy covered and what documentation I would need to file the claim. All of the customer support agents were very knowledgeable, helpful and patient. My trip went off without a problem, so I cannot speak to actually using the policy benefits. The peace of mind of knowing I was well insured, made the trip all the more enjoyable. Well worth the small amount paid for the policy.

I cancelled my trip and requested a refund. I submitted the necessary paperwork far in advance of the cruise and also sent paperwork from the cruise line showing the trip was cancelled. Your personnel refused my request. How can you take money from a consumer and not refund the policy amount when it was cancelled in a timely manner (shortly after it was purchased and more than 90 days of the cruise departure). The cruise line refunded my monies; why not your company? I’m sure there must be insurance laws in California that protect the consumer for actions such as this and if not, there should be.

I filed a claim a week ago and have been waiting patiently for the claim to be processed. I should be able to give a better evaluation once I know how long it takes Trawick to process the claim and refund me.

I opened a delayed luggage claim. Unfortunately, I lost the receipt for the purchase of necessities until my luggage was located and delivered. I am still waiting for a response from Trawick to determine if my credit card statement and itemized list will be sufficient for reimbursement. Maybe I was unclear about the need for receipts to receive the luggage delay reimbursement but the communication process has been slow.

My wife and I contracted covid on the last 3 days of our Caribbean cruise. Ship's doctor claimed that antivirals (which are free in the USA) were not covered on our US registered ship while in international waters.

Trawick covered the $750/person fee for injecting the anti-viral.

Our trip did not go as planned. The airline mishandled our luggage, which resulted in missing a connection flight and us being without our bags for 2 weeks - spending countless hours on the phone and trying to figure out how to get our bags, all the while being falsely assured our bags would get to us soon. Not all the interruptions we faced fit neatly into the insurance claims categories, but I'm hoping Trawick can help make up for some of these issues. We didn't technically miss going on the trip - but it definitely wasn't what it should have been.