See how TripAssure compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Before Trip
Trip cancelled for health reasons. No contact with agent. Went right to carrier - OLD REPUBLIC - service excellent - pay off held up by airline for 4 months. Refund $2900 out of $8900 cost.
OLD REPUBLIC to pay balance now.
JM
Claim Process
Old Republic - many followups. Delay caused by foreign air carrier.
Before Trip
Documents were in order and read exactly as promised.
During Trip
Did not need or use customer service during the trip.
Claim Process
Will not be filing a claim.
Claim Process
Very satisfied with the sevice.
Before Trip
I recieved immediate documentation via email.A letter with the policy and card was sent to me while I was overseas
During Trip
Never heard of MH Ross before until I read about them on squaremouth
Claim Process
no claim
Before Trip
I didn't have to make a claim but it was reassuring knowing I was covered just in case....
During Trip
did not have to contact carrier. no claim was made.
Claim Process
Did not make a claim
Before Trip
The first document that they sent didn't arrive so I called and then sent me another one promptly.
During Trip
I didn't use any services from the insurance carrier during our trip.
Claim Process
I made no claims.
During Trip
I did not need to contact my insurance
Before Trip
I called on the phone to clarify information, and the agent was extremely considerate and helpful.