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Trips Protected
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SINCE 2005
3,360
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AVG. MONTH
0
Total Reviews
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SINCE 2005
579
Detailed Rating
Customer Service Before Trip
4.5/5
Customer Service During Trip
4.18/5
Customer Service During Claim
3.46/5

See how TripAssure compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.41 (579 reviews)
  • 5
    347
  • 4
    126
  • 3
    55
  • 2
    16
  • 1
    7
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  • TripAssure policy: Bridge

    Before Trip
    Trip cancelled for health reasons. No contact with agent. Went right to carrier - OLD REPUBLIC - service excellent - pay off held up by airline for 4 months. Refund $2900 out of $8900 cost.
    OLD REPUBLIC to pay balance now.
    JM

    Claim Process
    Old Republic - many followups. Delay caused by foreign air carrier.

    JOHN from CA
    Review Received: February 28, 2010
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    TripAssure policy: Asset Plus

    Before Trip
    Documents were in order and read exactly as promised.

    During Trip
    Did not need or use customer service during the trip.

    Claim Process
    Will not be filing a claim.

    John from TX
    Review Received: February 27, 2010
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    0 out of 0 people found this review helpful
    TripAssure policy: Asset Plus

    Claim Process
    Very satisfied with the sevice.

    Joseph from DE
    Review Received: February 12, 2010
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    0 out of 0 people found this review helpful
    TripAssure policy: Asset Plus

    Before Trip
    I recieved immediate documentation via email.A letter with the policy and card was sent to me while I was overseas

    During Trip
    Never heard of MH Ross before until I read about them on squaremouth

    Claim Process
    no claim

    Patrick from CA
    Review Received: February 1, 2010
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    0 out of 0 people found this review helpful
    TripAssure policy: Complete

    Before Trip
    I didn't have to make a claim but it was reassuring knowing I was covered just in case....

    During Trip
    did not have to contact carrier. no claim was made.

    Claim Process
    Did not make a claim

    James from NJ
    Review Received: January 29, 2010
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    TripAssure policy: Asset Plus

    Before Trip
    The first document that they sent didn't arrive so I called and then sent me another one promptly.

    Frances from NE
    Review Received: January 28, 2010
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    1 out of 2 people found this review helpful
    TripAssure policy: Bridge

    During Trip
    I didn't use any services from the insurance carrier during our trip.

    Claim Process
    I made no claims.

    Johanna from NY
    Review Received: July 13, 2009
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    0 out of 0 people found this review helpful
    TripAssure policy: Asset Plus

    During Trip
    I did not need to contact my insurance

    Ruth from CT
    Review Received: July 2, 2009
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    0 out of 0 people found this review helpful
    TripAssure policy: Bridge

    Before Trip
    I called on the phone to clarify information, and the agent was extremely considerate and helpful.

    Kathleen from UT
    Review Received: June 14, 2009
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    0 out of 0 people found this review helpful