Why buy from USI Affinity Travel Insurance Services
Whether you’re traveling for pleasure, business, family visits, mission trips or for any other reason, USI Affinity Travel Insurance Services has you covered when you’re away from home. We’ve been working with travelers of all kinds to help protect trips near and far since 1973.
We pride ourselves in bringing you best-in-class travel insurance products and serving you with knowledgeable and caring customer service.
The USI Explorer plans are underwritten by Starr Indemnity & Liability Company. USI Travel Insurance Services is part of USI Insurance Services, one of the leading insurance brokerages in the U.S.
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5 stars
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4 stars11
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3 stars8
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2 stars3
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1 star2
1,518
policies sold
0.3%
negative reviews
0.3% (5) negative reviews to sales
Average on Squaremouth is 0.2%
Contact Information for USI Affinity Travel Insurance Services
855-874-0255
Hours of Operation:
Weekdays, 9:00am - 7:00pm EST
866-345-0975
Claims Hours of Operation:
Weekdays, 8:00am - 6:00pm CST
c/o Health Special Risk
4100 Medical Parkway
Carrollton, Texas 75007
Outside USA 786-838-0757
Policies Offered by USI Affinity Travel Insurance Services
Ruby
Policy Description:
Designed as a higher-end travel protection plan for discerning travelers, the USI Explorer Ruby Plan features high limits of Primary Medical Expense and Emergency Medical Evacuation coverage. Other key benefits include Trip Cancellation with optional Cancel For Any Reason (CFAR), Missed Connection, Air Ticket Change Fee, Travel Delay and more. The plan also provides 24/7 concierge assistance services – a non-insurance benefit that you can rely on before and during your trip.
Underwritten By: Starr Indemnity & Liability Company
Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016
AM Best #: 013853
AM Best Rating: A (Excellent)
Diamond
Policy Description:
The USI Explorer Diamond Plan offers the same benefits as the Ruby Plan, but with superior limits for many benefits including Primary Medical Expense, Emergency Medical Evacuation, Travel Delay, Missed Connection and more. The Diamond plan also includes—in most states—an additional benefit of CDW (Collision Damage Waiver) to cover you if renting a car.
Underwritten By: Starr Indemnity & Liability Company
Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016
AM Best #: 013853
AM Best Rating: A (Excellent)
Recent Customer Reviews for USI Affinity Travel Insurance Services
View all USI Affinity Travel Insurance Services reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.
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Overall Rating 5 out of 5Policy:
DiamondReview Received:
November 27, 2019AVINASH from CA Verified Squaremouth CustomerWas this review helpful to you?Peace of mind
0 out of 0 people found this review helpful -
Overall Rating 1 out of 5Policy:
RubyReview Received:
November 8, 2019Leo from NY Verified Squaremouth CustomerWas this review helpful to you?Placed a call to the 24 hour assistance line and there was no answer! Had to call dozens of times to finally get a person who I had difficulty understanding. There was confusion between your org and the insurer. I received a claims form that is nearly impossible to understand. Placed a call to the toll free number and it goes to only one person who took a day to respond to me, although she did clarify the questions I had. My claim is because the airline aborted takeoff on the outgoing flight and after 3 hours canceled the flight. I missed a connecting flight and thus lost one day in apartment fee and city taxes along with out of pocket expenses for taxis to and from the airport.
2 out of 2 people found this review helpful -
Overall Rating 3 out of 5Policy:
Travel Insurance Select EliteReview Received:
August 3, 2014Malcolm from TN Verified Squaremouth CustomerWas this review helpful to you?We did not make a claim and we were covered. It was good to have a peace of mind knowing we were covered.
I really can not make a review we were covered but I am happy to say we did not use it.
0 out of 2 people found this review helpful -
Overall Rating 5 out of 5Policy:
Travel Insurance Select EliteReview Received:
May 11, 2014Sharon from ON Verified Squaremouth CustomerWas this review helpful to you?Had no claim during my trip therefore I can't make comment on question #2 or #3
0 out of 2 people found this review helpful -
Overall Rating 5 out of 5Policy:
Travel Insurance Select EliteReview Received:
April 22, 2014John from ON Verified Squaremouth CustomerWas this review helpful to you?We have no need to make a claim with you as we have not had any problems with our health since arriving in USA..We expect to return next year and will contact you for
required polcies at that time.
1 out of 2 people found this review helpful