Why buy from USI Affinity Travel Insurance Services

Whether you’re traveling for pleasure, business, family visits, mission trips or for any other reason, USI Affinity Travel Insurance Services has you covered when you’re away from home. We’ve been working with travelers of all kinds to help protect trips near and far since 1973.

We pride ourselves in bringing you best-in-class travel insurance products and serving you with knowledgeable and caring customer service.

The USI Explorer plans are underwritten by Starr Indemnity & Liability Company. USI Travel Insurance Services is part of USI Insurance Services, one of the leading insurance brokerages in the U.S.

USI Affinity Travel Insurance Services

Overall Rating 4.26
  • 5 stars
    37
  • 4 stars
    11
  • 3 stars
    8
  • 2 stars
    3
  • 1 star  
    2

1,449
policies sold

1.0%
negative reviews

1.0% (15) negative reviews to sales
Average on Squaremouth is 0.4%

Contact Information for USI Affinity Travel Insurance Services

Customer Service:
855-874-0255
Hours of Operation:

Weekdays, 9:00am - 7:00pm EST

Claims Phone:
866-345-0975
Claims Hours of Operation:

Weekdays, 8:00am - 6:00pm CST

Mail to:
USI Affinity Travel Insurance Services
c/o Health Special Risk
4100 Medical Parkway
Carrollton, Texas 75007
Emergency Assistance:
Inside USA 877-797-2680
Outside USA 786-838-0757
Claims Email:
StarrTravelClaims@hsri.com
Fax: 972-512-5820

Policies Offered by USI Affinity Travel Insurance Services


Ruby

Policy Description:

Designed as a higher-end travel protection plan for discerning travelers, the USI Explorer Ruby Plan features high limits of Primary Medical Expense and Emergency Medical Evacuation coverage. Other key benefits include Trip Cancellation with optional Cancel For Any Reason (CFAR), Missed Connection, Air Ticket Change Fee, Travel Delay and more. The plan also provides 24/7 concierge assistance services – a non-insurance benefit that you can rely on before and during your trip.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)


Diamond

Policy Description:

The USI Explorer Diamond Plan offers the same benefits as the Ruby Plan, but with superior limits for many benefits including Primary Medical Expense, Emergency Medical Evacuation, Travel Delay, Missed Connection and more. The Diamond plan also includes—in most states—an additional benefit of CDW (Collision Damage Waiver) to cover you if renting a car.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)

Compare All Policies for USI Affinity Travel Insurance Services

Recent Customer Reviews for USI Affinity Travel Insurance Services

Overall Rating 4.26 Out of 5

View all USI Affinity Travel Insurance Services reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 71 Reviews Since 2008

  • Overall Rating 5 out of 5
    Policy:
    Diamond
    Review Received:
    From: Verified Squaremouth Customer

    Peace of mind

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Ruby
    Review Received:
    From: Verified Squaremouth Customer

    Placed a call to the 24 hour assistance line and there was no answer! Had to call dozens of times to finally get a person who I had difficulty understanding. There was confusion between your org and the insurer. I received a claims form that is nearly impossible to understand. Placed a call to the toll free number and it goes to only one person who took a day to respond to me, although she did clarify the questions I had. My claim is because the airline aborted takeoff on the outgoing flight and after 3 hours canceled the flight. I missed a connecting flight and thus lost one day in apartment fee and city taxes along with out of pocket expenses for taxis to and from the airport.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    We did not make a claim and we were covered. It was good to have a peace of mind knowing we were covered.
    I really can not make a review we were covered but I am happy to say we did not use it.

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    Had no claim during my trip therefore I can't make comment on question #2 or #3

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Insurance Select Elite
    Review Received:
    From: Verified Squaremouth Customer

    We have no need to make a claim with you as we have not had any problems with our health since arriving in USA..We expect to return next year and will contact you for
    required polcies at that time.

    Was this review helpful to you?

    1 out of 2 people found this review helpful