USI Affinity Travel Insurance Reviews

The agent was very helpful when I asked about filing a claim due to our trips being cancelled. I am in the process of gathering information for my claim.

I filed a claim. Did not hear anything.. a week later I sent an email with the claim again. I received two responses. One said they had not received the original claim and thank you for sending. The other response said yes we did receive the original claim.. I also received an email that said the claim was closed. it’s been nearly a month and I have not heard anything.

I filed my claim with Starr Insurance on November 8 and have not heard from them yet, so cannot evaluate them at this time. I did not have any pre-travel personal interaction with them other than receiving a copy of the policy.

Claim is in progress. So far they have been good except, this insurance was "primary" and we had to pay a $17000 hospital bill in Greece before we were discharged. We are hoping to get reimbursement before we have to pay the visa bill at the end of the month.

The trip was canceled due to the war between Israel and Palestine. USI instantly responded to my questions and walked me through the claims process. They were very responsive to all of my emails. Their online claims process was not difficult to navigate. I would definitely use them again.

Our claim was handled quickly by ACI Starr Travel USI. We had Covid and was unable to go on our trip. I submitted the paperwork, they received it on August 8 and sent our refund on 8/22/2023, We were very pleased with their service.

While on my trip several members of my tour group contracted Covid. It was unclear how the tour group was going to handled the situation. Before all the details were worked out and I learned that the tour would continue on, I called the 24-hour customer service person to ask a question about the insurance company’s policy on Covid and how I was covered. While the man who took my call was friendly and nice he could not answer my question. I was put on hold for a very long time. I got absolutely no information from him to reassure me. I was not impressed.

The company representative was condescending, rude, and exhibited poor listening skills. He was eventually able to give me the right contact info for the company that handles their claims. So far, that’s been a better experience, but my claim isn’t paid yet.

Could not get a hold of anyone to determine what's covered when my flight was delayed by 25 hours.